1. I like to have a gifting platform tool. Reachdesk is a gifting platform!
2. It is pretty easy to use. Review collected by and hosted on G2.com.
1. The #1 gift option we asked about during the sales process was VISA e-gift. That gift card option has been broken so many times. Which means we send it and then our prospects have to tell us that it isn't working. Never once in an entire year has Reachdesk reached out to us to inform us that a gifting option is not working. In fact they have told us we were wrong when it wasn't working(I have the emails to prove that).
2.Salesforce Integration: you constantly need to relink you Reachdesk and Salesforce accounts. It is not a one time thing.
3. Their renewal team is predatory. I told them I would have to have the renewal reviewed by our legal team(standard mandatory process) and they took another email out of context after I told them it would need to be reviewed and they renewed it while it was being reviewed!
4. We only needed and asked for e-gifting and they would continuously pester us in calls and emails about our contracted gift physical warehousing with them. We asked them to remove it from the contract. They insisted that we keep it because it didn't cost us money and we did have to use it. The cost is that you have to constantly waste your time telling them you don't want to use it.
5.Some of the e-gifting reward passes appear shady to the recipient. Redemption on reward passes are low. Review collected by and hosted on G2.com.
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ReachDesk Makes Gifting Easy!
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Overall Review Sentiment for Reachdesk
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Reachdesk allows our team to prospect more creatively and reach our prospects in different and unique ways than before. I appreciate the variety that Reachdesk offers. Review collected by and hosted on G2.com.
It is a bit more "advanced" than other gifting tools, so sometimes it can be tricky to use. For example, the SDRs on our team use a more simple tool with easy to follow UX/UI that makes sending gifts almost automatic. Review collected by and hosted on G2.com.
Eventually we were able to get some triggered campaigns set up, which allowed anyone to send e-gift cards without needing a license. These were easy to use. They had a decent selection of gifts in their marketplace also. Alerts and tracking of sends was also pretty easy. Review collected by and hosted on G2.com.
There were often delays shipping items from our warehouse. Support seemed to not really have any answer or offer to help if the items did not arrive by a specific deadline. Training and enabelement with power users would have also been helpful, as it took a long time to be given helpful advice on how to set up triggered campaigns and landing pages. I also always found the Chrome plugin to still require a lot of clicks to send something. There are cheaper alternatives out there they do the same (or more). Review collected by and hosted on G2.com.
I can create multiple and unique campaigns, adjust it to currency and region. It's easy to use, support team is pretty helpful too. I like the email notifications about my campaigns, if some items are out of stock or if my item was delivered, very easy to follow. I don't have to collect addresses from clients, I can just send them the email or link where they can claim the gift and fill out their address. I find Reachdesk better than Sendoso that we used before. More friendlier approach of the team and easier to use and manage everything. Review collected by and hosted on G2.com.
I would love to see wider range of gifts available for CEE region in the future as right now it's just a few and only is specific amount. Review collected by and hosted on G2.com.
Reachdesk is a phenomenal tool to have amongst your tech stack. My team have seen a huge uplift in meetings booked, reenaged prospects, and turning opportunities from cold back to warm. It's super easy to use, and the implementation team have been very helpful to make sure we're up and running properly. Shoutout to Robie who was brilliant in our first few weeks!
The team are using it daily, and have always been able to find answers to their questions. It was easy to integrate, and we had it up and running within a couple of weeks.
I'd recommend this tool to any sales leader who's looking for a way to break through noise of sales, and get some strong outbound meetings booked. Review collected by and hosted on G2.com.
The more variation the better, so I'll always ask for more on the marketplace! Review collected by and hosted on G2.com.
I love how Reachdesk makes it easy to send personalized gifts and experiences to clients, helping build stronger relationships. The platform is user-friendly, and it offers a wide range of options, so I can find something unique for each client. Review collected by and hosted on G2.com.
Having used various platforms like Reachdesk, I’ve noticed one area for improvement: when searching for items, I’d find it helpful to see different price ranges for bulk versus single-item purchases, along with any minimum order requirements. It would also be great if all items were consistently available when browsing. Still, even with this feedback, Reachdesk remains a valuable tool overall. Review collected by and hosted on G2.com.
I love the integration into Salesforce and Chrome extension, making it easy to send targeted gifts without a bunch of additional steps. The visibility of how our clients interact with the gift give us insights into our status with that client. Review collected by and hosted on G2.com.
Not so much a dislike of Reachdesk, but I do wish our organization opened up additional options on the Client side for gifting. My reps tend to hit the same 2-3 options and I'd love to get more creative. Once again, that is by our choice and not a drawback of Reachdesk. Review collected by and hosted on G2.com.
Reachdesk is my favorite platform that makes gifting and outreach easier for sales professionals! With its user-friendly design, handy automation features, and seamless integration options, it’s a great tool to have on a sales team. If you’re looking to make a genuine connection with clients, Reachdesk is here to help you shine and stand out! It's so easy to send a prospect that's recently promoted a little happy or even someone coming back from maternity or paternity leave! Review collected by and hosted on G2.com.
As a user and IC, there wasn't anything about Reachdesk that I didn't like. I definitely would not have crushed my quota quarter after quarter without Reachdesk. Review collected by and hosted on G2.com.
The customer support is excellent. Our account manager is always on hand to help and very quick to respond. We have regular meetings (although these are also an opportunity for them to push new ways for us to spend money). They are receptive to suggestions and the integrations with our CRM (HubSpot) are very simple to activate. Review collected by and hosted on G2.com.
Some of the methods for sending can be a little confusing in certain areas. We wanted to add a link to giftcards to emails and the number of click-throughs the client would need to do made this difficult so we had to use a workaround. To get a return on investment you do need to use it a lot, otherwise you could just send a gift using a website for your preferred gift! Review collected by and hosted on G2.com.
It is extremely easy to use, and it only took me a few minutes to get used to the platform. I love the variety of gift cards available, customizable company inventory services and the gift card currency combinations. It is easily integrated into our system, allow for immediate and easy tracking, and excellent customer support has responded immediately to all my queries. The extended marketing team and I use Reachdesk almost every other day as part of our marketing campaigns and are very happy with their offerings so far! Review collected by and hosted on G2.com.
Overall the platform is pretty solid, I cannot think of any areas of improvement at the moment. Review collected by and hosted on G2.com.
I like how easy it is to set up different gifting campaigns and give the right users the right access. The analytics bringing in SF opportunitties also helps to show ROI quickly and easily. Review collected by and hosted on G2.com.
When createing gifting strategies for EMEA you have to select gifts for each country which can be time consuming and difficult. Review collected by and hosted on G2.com.
