Video Reviews
The most reliable, functional, and intuitive CX platform available.
Best product to Analysis customers Feedback
Best way to get review of customers experience. Love to continue use it
734 Qualtrics Customer Experience Reviews
Overall Review Sentiment for Qualtrics Customer Experience
Log in to view review sentiment.
I can open an existing project and make just a couple updates or changes to get responses from my target audience. Review collected by and hosted on G2.com.
It would be nice if the questions would update their numerical order when you delete a question. Instead, the numbers seem out of order and I spend time changing them. Review collected by and hosted on G2.com.
Qualtrics staff does an excellent job of connecting with new clients and ensuring they are set up for success when they launch the Qualtrics software at their companies. Review collected by and hosted on G2.com.
The software can be a bit tricky if you've never used anything like it previously. However, Qualtrics does have several demo videos that they make accessible that demonstrate how to use the functionalities within Qualtrics. Review collected by and hosted on G2.com.
The text iq feature of Qualtrics is something that I like the most. Apart from that, the dashboard builder, where we can make widgets and analyze the data, is something that is really good. Review collected by and hosted on G2.com.
The cost for a customer experience license is little too high. And sometimes, it is difficult to get all the features just in one license. Review collected by and hosted on G2.com.
I appreciate the variety of features that Qualtrics Customer Experience has to offer. My team receives accurate data about our customers' experiences thanks to its user-friendly interface. In addition, we use our advanced analytics capabilities to make strategic decisions about how we can better serve our customers. With panels, researchers and marketers can collect large amounts of data quickly, making project management much simpler. Review collected by and hosted on G2.com.
The lack of transparency Qualtrics provides regarding service updates disappoints me. It is difficult to gauge how an update might affect my surveys and other features without advance notice. When I contact support for help, the wait times are long and the solutions are inadequate. Review collected by and hosted on G2.com.
What i find most helpful with Qualtrics is its ability to integrate with other system and its analytic capabilities such as the text AI analytics which you won't find anywhere Review collected by and hosted on G2.com.
Although it is top-of-the-line in terms of experience, Qualtrics has limitations when it comes to handling giant input data on its survey builder. Review collected by and hosted on G2.com.
Tremendous software to get direct feedback for our customers.
Send personalized emails and messages which get deep into customer likes.
Quick to adapt to it for it's flexibility with ease of use.
Absolutely phenomenal to mark those customer which are constant buyers of your services. Review collected by and hosted on G2.com.
Identify those customers who are constant buyers and give them special attention. Review collected by and hosted on G2.com.
Qualtrics can create comprehensive, customisable analytics that works well for both survey creation and data analysis. I use it for study, work, and personal/life stuff. Many features allow you to ask clean, simple questions that would otherwise seem cluttered and take up too much space in a survey on another platform. Review collected by and hosted on G2.com.
There is no any point in disliking about this software. Review collected by and hosted on G2.com.
Absolutely everything!
We are able to build Surveys with ease using Survey Builder. We can visualize the data in a meaningful manner in Dadhboard. Also, text iQ feature is a cherry on the top as we are able to collect insights from open ended questions as well. Review collected by and hosted on G2.com.
As I mentioned earlier, I like everythibg about Qualtrics CX. But since you're asking, one thing that comes to mind is that it would be better to have some support agent who have knowledge of basic javascript. Review collected by and hosted on G2.com.
