Qtrac Virtual Queuing and Appointment Scheduling Platform Reviews & Product Details - Page 2

It's extremely useful in my working environment. Review collected by and hosted on G2.com.

No dislikes, I find it very user friendly. Review collected by and hosted on G2.com.

It's visually very clear, easy to navigate and fits the needs of the hospital. The customer service is quick to respond with any issues we have. Review collected by and hosted on G2.com.

It does not link with our patient data software Review collected by and hosted on G2.com.

It is very easy to use and roll out; I have yet to utilize customer support because it is very straight forward. Review collected by and hosted on G2.com.

I have nothing negative to report when it comes to utilizing QTRAC. Review collected by and hosted on G2.com.

We love all of the features available with Q trac system. This has helped us with reporting time management of our employees and get important data on what our customers come into our stores for. Review collected by and hosted on G2.com.

So far the system has been quite good. There are slight growing pains with the update but the Qtrac Help desk has been very helpful. The help desk manager Sean has been quick to respond to any issues we have which is quite incredible! Review collected by and hosted on G2.com.

You can wait in line while doing something something and not lose time. Review collected by and hosted on G2.com.

I have no dislike so far about qtrac virtual queueing Review collected by and hosted on G2.com.

The project staff are very hardworking and sincere - this is very much appreciated. Below are some advantages of the product

Advantages:

(admin) Customizable form for Appointment creation to collect user information (name, email, phone number, reason, etc.)

(admin) Customizable schedule to block off holidays

(admin) Collect data on time spent in the queue, length of appointments, etc.

Allows both Walk-In and Scheduled appointments

Users can see all queues and select from specific queues

Users can message customers that are in the queue

Users can move customers from one line to another

Users can make notes on appointments in the queue

Users can see how long users have been in the queue

Ability to translate into Spanish

Calendar to view upcoming appointments

Customers can edit their appointment if they need to reschedule (users can do it for them as well) Review collected by and hosted on G2.com.

Disadvantages:

Escalated pricing of subscription

The schedule is defined weekly, so sporadic appointments require more effort to put in the scheduler (for example, only open in the morning during the first week, only open in the afternoon on the 2nd week, and open all day on the third week.)

integration with Phone system /IVR would be helpful

Payments Processing integration would be helpful

Lack of a complete, user-friendly interface for the public to upload all kinds of information about their specific scheduling requests Review collected by and hosted on G2.com.

We like that the software is customizable to fit our needs. The project team has always been available to work with us and provide solutions. Review collected by and hosted on G2.com.

We have had a challenge finding an alert solution for our team members to get notified when a member has signed into the queue, currently Qtrac only offers SMS and Email alerts. We also have a number of branches and each branch is configured separately so there is not an easy way to validate the programing across all of the branches when a change is made. Review collected by and hosted on G2.com.