Ability to interface with customers virtually and in person with a customizable user interface, audio, and video. Review collected by and hosted on G2.com.
The frustrating, lackluster, belabored customer service--both onsite and virtual. Review collected by and hosted on G2.com.
16 out of 17 Total Reviews for Qmatic
Overall Review Sentiment for Qmatic
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Most of all, the Qmatic people who are very dedicated to their client and solution.
I know the solution for many yers and I have seen its improvement throuhout the years.
The integration with our CRM works well. Review collected by and hosted on G2.com.
Ease of use :
It is rather difficult to use, navigate and understand the "Business configuration" module when you have so many queues and products as its the case for Brussels. The module is not user friendly. One must be familiar with the solution (Orchestra) and understand the management of queuing in order to be able to configure it. There are too many modules/pages to open/close (leave Business configuration and go to Ops Panel to update parameters, open different URL to update Zones for Services, etc) . In Business configuration, one must not forget to scroll all the way up to SAVE the work, otherwise... the work is lost! This module should be "rethink" in a way that it includes all the work that needs to be done to configure queues in ONE single place. Have the possibilty to save the work as you go along. Perhaps create blocks that can be moved (drag/drop)... easy to say, not easy to do, I am aware ;-) Review collected by and hosted on G2.com.
Allows us to track and move customers through processing and evaluate time for each processing step. Review collected by and hosted on G2.com.
Our serice uses QMatic in a way unintended by the developer (we track our internal work processes as well as moving the customer through the workflow). Difficult to access customer support. No online maual for explaining or building reports. Review collected by and hosted on G2.com.
Its easily customizable to suit anyone's needs Review collected by and hosted on G2.com.
No feature to show waiting ticket number. New feature added shows the total number of people waiting in queue but not actual tickets Review collected by and hosted on G2.com.
The system is great which give us option for reporting, etc. . Salesman, Al is amazing! Review collected by and hosted on G2.com.
It took us almost 1 year to install the entire system. The support services could be better, we only recieve email very much once a day from the support. it will takes long time to get resolve if you have any issues / update with the system. Review collected by and hosted on G2.com.
easy to naviate and find appointment times and customer arrival time, Customer support can be contacted with ease, we use it on a daily basis, Review collected by and hosted on G2.com.
some of the report are not easy to get as we do not have all the information to track our customer journey Review collected by and hosted on G2.com.
Fácil de usar por parte del ususario final. Review collected by and hosted on G2.com.
Soporte. El soporte es a través de un canal informático que alarga la resolución de inicidencias.
Además existe un vació entre este soporte y el responsable de Qmatic en España. La mayoría de los avisos no son tanto incidencias como ajustes de implantación, posiblidad de mejoras o nuevos supuestos de uso,... Review collected by and hosted on G2.com.
Being able to have categories for or customers and being able to pick how long the categories are allowed to sit. Review collected by and hosted on G2.com.
How difficult sometimes it is to get it changed. Review collected by and hosted on G2.com.
It keeps me aware of whom needs attention and I can take care of my customer very fast. Thank you for this great producr. Review collected by and hosted on G2.com.
The colors of the background, i would like more colors. Review collected by and hosted on G2.com.
The Web portal is easy to use and customize. Review collected by and hosted on G2.com.
Using the kiosk has it's moments. We have had issues with the printer and getting our thermal paper roll orders in a timely manner. The paper also fades preventing the printer from properly detecting the marks. It's a constant battle especially in a fast paced environment where you just expect it to work. Review collected by and hosted on G2.com.
