ProProfs Knowledge Base Software Pros and Cons

ProProfs Knowledge Base is a no-brainer. Despite having no coding knowledge, our team finds it extremely easy to use this tool. Its features are top class, each bringing unique value to the table. Review collected by and hosted on G2.com.

Although the current structure is good, we wanted the templates to be a little more comprehensive than what they are. Review collected by and hosted on G2.com.

ProProfs Knowledge Base is one of the easiest tools we have used so far. We wanted a tool that doesn’t require coding knowledge, since we come from a non-technical background. To our surprise, this is one of the few tools that can be configured and used without coding knowledge. Review collected by and hosted on G2.com.

There isn’t anything specific to be disliked about the tool. But yes, we would love to see more advanced features in its future versions. Review collected by and hosted on G2.com.

The software has a lot of powerful features for team collaboration, content review, and instant knowledge sharing. It’s easy to use and got us little to no time getting familiar with how it works. Review collected by and hosted on G2.com.

It’s not something we dislike. It’s just something we faced while using the tool. There were technical problems. The software kind of worked slowly but we got rid of it super soon. Review collected by and hosted on G2.com.

The software has some amazing features. Loved the templates and in fact our work got so much less and easy when we started using them. Review collected by and hosted on G2.com.

I don’t think there is anything we disliked. The tool has been working great for us. Review collected by and hosted on G2.com.

It’s hard to answer this in a few words. There are a lot of things that we just loved about this tool - wide-ranging templates, powerful customization options, export, import, easy writing, and publishing. Besides these, we could also integrate the tool with various other software. For instance, we use Zendesk for ticketing, and ProProfs Knowledge Base integrates well with Zendesk - this made the software even more valuable for our customer support process. Review collected by and hosted on G2.com.

It has been going well so far. No complaints as of now. Review collected by and hosted on G2.com.

ProProfs Knowledge Base software has got everything for every need. That’s the best part. For instance, we wanted the tool to help us with the workflow process and team collaboration. Its features allowed us to set workflows while writing content and allot different roles - editor, contributor, and administrator to different teams and groups. Review collected by and hosted on G2.com.

We aren’t very satisfied with the 15 days trial version. Extending it would be better as it will help users get a deeper understanding of the tool before subscribing to it. Review collected by and hosted on G2.com.

We were amazed by the detailed reports provided by the tool. They were of real help to us in understanding how customers are using our knowledge base. The best part anyone can understand reports as they are in graphical and tabular forms. We had no idea that the reports would capture even minor details like the number of articles created weekly and keywords that do not deliver accurate information. The tool’s reporting system is simply amazing. Review collected by and hosted on G2.com.

There is nothing to strongly dislike about the tool. It’s a great tool with powerful features. But, there is always room for improvement in any product. We would love to see more advanced features in the future. Review collected by and hosted on G2.com.

ProProfs Knowledge Base is a simple product with advanced features. We initially thought that the product might require us to be good at coding, but thankfully, we could work with the product even with minimum coding knowledge. It has got some beautiful templates for creating manuals, documentation, knowledge base, and more. That made the work of content creation even simpler. Review collected by and hosted on G2.com.

Honestly, we have recently started using the product, and there’s nothing substantial that we dislike about the product as of now. Review collected by and hosted on G2.com.

Their customer support is awesome! They are always willing to help and will do a lot of customization when things aren't looking or working the way you hoped. Their templates library is awesome and gives you options to select from a range of templates. You can even customize your template as per your product design. Review collected by and hosted on G2.com.

We've been live for just a few days and haven't faced any challenge other than having to learn how to use a new tool. Review collected by and hosted on G2.com.

The tool is of immense help when it comes to creating an online product document. Its contextual help feature lets you add tooltips, popups and lightboxes to explain the complicated features and terminologies related to a product. Writing and editing content is a breeze with the MS Word-like editor it offers. You can even upload content, images and videos directly to the product document. Review collected by and hosted on G2.com.

There is nothing that I disliked strongly about the product. But yes, I would say its 15 days trial version is something I wasn’t satisfied with. I feel it’s too less time to understand a product. Otherwise performance wise, I will give the product a 10 on 10. Review collected by and hosted on G2.com.