I love how many updates their team makes to the platform. We do biweekly meetings, and every meeting comes with something really exciting. They also always ask and listen to what our needs are and how they can improve the platform for our needs. It also doesn't feel like they are pushing new features just to do it because each addition adds real value to our team. For example, we needed help writing FAQs and Articles and their workflows really helped us get on top of that. The UI of the workflows was really intuitive and easy to use. The content it made really boosted our performance and integrated well with our content creation. Not only does it keep us on track with our content, but we can analyze how well our content efforts are doing and adjust accordingly. I think the profound team is incredible. They are all very knowledgeable of the product, AI, and trends. Their excitement about their work rubs off on our team and has boosted our results incredibly. Review collected by and hosted on G2.com.

I don't think i have many disliked about profound itself. I think any of our problems are on our own accord or related to the uncertainty around AI. We just need to be more disciplined and on top of our content, and the uncertainty around AI is uncontrollable. Review collected by and hosted on G2.com.

AEO data quality in Profound is probably the most accurate and deep across all tools in the space. Also, the UI is really easy to understand. I also like that I can see all my AI traffic by connecting GA and GSC and go deep into my AI traffic sources, keywords etc Review collected by and hosted on G2.com.

It's great at giving a lot of good data and insights, but it's not so great at actually actioning on that data with AI. It'll give great data and recommendations to grow your AEO traffic in all but I use another tool to make the changes. But I believe that's changing as they recently added these new set of tools to action on the data Review collected by and hosted on G2.com.

Profound is super easy to set up and use, and I love how transparent it is. Being able to see and adjust prompts gives us a lot of flexibility, and the ability to monitor sentiment and track which citations are driving the strongest mentions has been a big win. I love how fast new features are coming out, too. It’s sparked smart SEO ideas and helped us double down on keywords that are actually moving the needle, not just in search, but across other parts of our marketing strategy too. Review collected by and hosted on G2.com.

It has a lot of information! It would be great if they pieced it together better for stronger suggestions. Review collected by and hosted on G2.com.

It has consistently evolved it's interface incorporating feedback to make more impactful results. It's newer AI overview sections as well as "Opportunities" are very helpful at initiating a stepping stone point to dive deep into analysis. Being able to plug in and integrate actual website URLs is also extremely helpful. The team has been fantastic at support, onboarding - fixing any issues and incorporating any feedback that we have into both the platform and the underlying data. Review collected by and hosted on G2.com.

Sentiment analysis could use a "Neutral" feature as opposed to just a binary Positive or Negative as sometimes with my clients cost implications get grouped into negative, but its not a true negative.

Diving into the raw data is a bit clunky especially when I have team members asking for which specific prompts/keywords or citations are driving and impacting performance Review collected by and hosted on G2.com.

What I like best about Profound is how it turns a complex, unclear space into clear, actionable data. From a data analysis perspective, it’s been extremely useful for tracking AI visibility across platforms like ChatGPT, Perplexity, Gemini, and other LLMs, and understanding how our brand performs in LLM-generated responses.

The prompt-level insights, competitor comparisons, and trend tracking make it easy to spot patterns and measure changes over time. It also does a great job of surfacing opportunities based on real data, which helps prioritise where to focus optimisation efforts. Review collected by and hosted on G2.com.

There's not much I dislike about Profound. If anything, I'd just say there are still a few features I’d like to see added or expanded over time, but they’re already shipping updates at a really fast pace. Also, whenever we’ve run into any issues, their support team has been quick to respond and usually gets things resolved very fast. Review collected by and hosted on G2.com.

I love Profound!

In terms of strategy looking at Citation Shares in AIO we have identified a new strategy: an SEO YouTube strategy. As a result of the use of Profound to identify new strategy we have secured a +1.5% increase in Citation Share in AI Overviews (AIO) and a +0.3% increase in LLM citations via YouTube.

Thanks to the Profound University training courses and to the constant contact and availability of the Profound team as well as their webinar we have learned to create agents and use them at scale to minimize the time spent for manual work. For example I have used the agents to create a workflow to pull from prompts relevant topics and from the topics to create the YouTube title and scripts. Thanks to the Sheet function I have used the agent at scale generating in bulk a full 3 months topics and scripts for YouTube videos saving hours of time and back and forth messages.

Since the tools is easy to use the content team is also using it to add our You Tube videos and to check the prompts and answers, serving as a tool that enables the content team to be more autonomous.

Overall the several layers and uses of the Profound tool makes it ideal for any marketers profile from the easier case of use to the more technical refined agent creation and the large amount of videos on how to use really makes the difference in taking full advantage of Profound. Review collected by and hosted on G2.com.

Overall Profound platform is great, however there are few improvements for instance if you work for thew same company but with several multi country domains having in the settings the tracking for only one domain is a bit misleading. Review collected by and hosted on G2.com.

Profound is a high-performance, all-in-one platform that effectively addresses both GEO and AEO in a fast-evolving digital environment.

Since implementation, we’ve significantly improved our ability to monitor brand visibility at a global scale and can now seamlessly track more than 5 million product references from our e-commerce ecosystem through Answer Engine Insights in all the active GPTs that our customers.

From a performance standpoint, Profound delivers clear and measurable impact. It significantly enhances brand visibility, accelerates time-to-execution, and provides actionable insights that directly support the optimization of e-commerce content. The platform offers data-driven visibility into which types of AI agents interact with our website and how to optimize for them, enabling us to better align our content with AI-driven discovery.

The user interface is another key strength, intuitive, well-structured, and easy to navigate, making it simple for teams to access and act on insights. This usability is reinforced by high-quality training sessions, where Profound introduces the forward-thinking concept of “marketing engineering,” empowering teams to fully leverage the platform’s capabilities.

While the pricing is on the higher end, the value delivered justifies the investment. Profound stands out as one of the most advanced and impactful platforms currently available on the market.

Overall, Profound represents a new generation of performance-driven technology, enabling businesses to better understand AI ecosystems and how GPT-based engines interact with online content—making it an essential solution for any organization looking to stay competitive. Review collected by and hosted on G2.com.

While the platform can represent a significant investment, especially for large organizations managing extensive product catalogs, the cost reflects the level of quality, innovation, and performance it delivers. For businesses operating at scale, the value ultimately justifies the investment. Review collected by and hosted on G2.com.

I love the straightforward interface of Profound, which makes it easy to set up and track AI visibility, even for those not familiar with it. I find the actionable insights extremely valuable for planning work with AI visibility in mind. Profound University is fantastic, offering very useful knowledge on GEO, AI search, and the Profound tool itself. I'd recommend it to both new and experienced users. I'm also appreciative of the sentiment tracking, visibility ranking by topic, and content generation features. The setup process was quite easy, with demo calls and support from the Profound team. Review collected by and hosted on G2.com.

I would appreciate the process of prompt creation to be more guided: the prompts automatically suggested by Profound were quite far from our brand and functionality, and when writing everything from scratch, I struggled sometimes to understand if I'm doing it right. Profound offers articles on that topic on their blog, but I'd love some more support with this in the tool. It's super important because if the prompts are set up incorrectly (and they were originally when we had them just auto-generated by Profound), nothing else can work right. Review collected by and hosted on G2.com.

Profound is a highly mature product for companies who take AI search seriously. It is at the forefront of companies truly taking AI search monitoring into agentic workflows to then capitalise on the opportunities the platform presents. The team behind Profound are incredibly knowledgeable and helpful. Review collected by and hosted on G2.com.

There is not much I dislike about Profound. The only barrier to entry is price. They are tailored incredibly well for growth and Enterprise companies. Review collected by and hosted on G2.com.

Before Profound, we had no way to measure how our brand was showing up in AI-generated answers across ChatGPT, Perplexity, Gemini, and others — it was a total black box. The prompt tracking dashboards changed that completely. I can now see exactly which queries surface our brand, how we're positioned relative to competitors, and how that's trending over time. The Conversation Explorer is a standout feature — being able to browse real prompt data and understand what users are actually asking LLMs helps us prioritize content efforts with real signal instead of guesswork. It's also made reporting to leadership way easier since I can now put hard numbers behind AI search visibility, which used to be impossible to quantify. Review collected by and hosted on G2.com.

The learning curve in the first couple of weeks was a bit steep — there are a lot of features and it took some time to figure out which dashboards and views mattered most for our use case. It would also be nice to have more flexibility in how you can customize and export reports. Neither of these are dealbreakers though. Review collected by and hosted on G2.com.