Prodigal Features
What are the features of Prodigal?
Call Analytics
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification
Agent Performance Management
- Customer Scoring
- Speech-to-Text
- Artificial Intelligence
Quality Assurance
- Evaluation
- Calibration
- Reports
Engagement
- Feedback
- Dashboards
Performance
- Integrations
Generative AI
- AI Text Summarization
- AI Text Summarization
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Prodigal Categories on G2
Filter for Features
Call Analytics
Call Recording | See feature definition | Records sales calls and facilitates playback 16 reviewers of Prodigal have provided feedback on this feature. | 98% (Based on 16 reviews) |
Machine Learning | As reported in 16 Prodigal reviews. Utilizes machine learning technology to analyze recorded sales calls | 95% (Based on 16 reviews) | |
Call Analysis | Based on 16 Prodigal reviews. Analyzes or facilitates the analysis of recorded and stored sales calls for insight | 99% (Based on 16 reviews) | |
Lead Qualification | As reported in 15 Prodigal reviews. Leverages analytics to qualify and score calls in real time | 98% (Based on 15 reviews) |
Agent Performance Management
Customer Scoring | As reported in 14 Prodigal reviews. Leverages technology to rate or "read" recordings to determine the impact of sales calls | 99% (Based on 14 reviews) | |
Speech-to-Text | Based on 16 Prodigal reviews. Transcribes sales calls from speech to text | 91% (Based on 16 reviews) | |
Artificial Intelligence | Utilizes artificial intelligence technology to discover insights within recorded sales calls This feature was mentioned in 15 Prodigal reviews. | 96% (Based on 15 reviews) |
Quality Assurance
Evaluation | Provides tools for evaluating customer interactions This feature was mentioned in 13 Prodigal reviews. | 94% (Based on 13 reviews) | |
Calibration | Offers features for maintaining fair and consistent scoring 14 reviewers of Prodigal have provided feedback on this feature. | 93% (Based on 14 reviews) | |
Reports | Based on 14 Prodigal reviews. Generates quality and performance reports | 90% (Based on 14 reviews) |
Engagement
Feedback | Tools for providing personalized feedback and coaching sessions 14 reviewers of Prodigal have provided feedback on this feature. | 93% (Based on 14 reviews) | |
Dashboards | Provides a centralized dashboard for agents to view their scores and feedback 14 reviewers of Prodigal have provided feedback on this feature. | 89% (Based on 14 reviews) | |
Training | Based on 13 Prodigal reviews. Tools for educating and training agents | 88% (Based on 13 reviews) |
Performance
Integrations | Based on 13 Prodigal reviews. Integrates with other customer service or CRM software | 88% (Based on 13 reviews) | |
Compliance | Based on 13 Prodigal reviews. Helps ensure customer privacy and data protection | 88% (Based on 13 reviews) |
Generative AI
AI Text Summarization | Based on 13 Prodigal reviews. Condenses long documents or text into a brief summary. | 95% (Based on 13 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. 10 reviewers of Prodigal have provided feedback on this feature. | 83% (Based on 10 reviews) | |
AI Text Summarization | As reported in 13 Prodigal reviews. Condenses long documents or text into a brief summary. | 87% (Based on 13 reviews) |
