Podium Reviews & Product Details - Page 8

I love how helpful the Podium team has been with our company. We have participated in a pilot program that is about to go live and Cody Hayes has helped collaborate with our team. He is always happy to help and always prompt to respond. Cody has explained everything in a way that is easy to understand and has helped ease our integration. Our team has used Podium for a few months now and we are excited to partner with them. Thank you for all of your help Cody! We appreciate you and your team. Review collected by and hosted on G2.com.

Podium is a little on the expensive side but they add a lot of value. Review collected by and hosted on G2.com.

The texting feature & being able to link to our showroom number!! We love the payment system too-- quick and easy to use.

Love that everything is doucment & phone calls can be recorded too! Review collected by and hosted on G2.com.

Not able to group text multiple clients at one time. Not much else is an issue-- may be nice to eventually organize text the way we prefer then a set standard. Review collected by and hosted on G2.com.

Podium is very easy to use especially for lead generating that sends leads from customers whom have questions about products on your companies website. This platform makes it very easy for customers to comunicate with your business especially if they are not able to physically come in they can make secure payments through thier E-mail or cell phone. I can make templates for appointment reminders, payment reminders, and updates on purchases. Review collected by and hosted on G2.com.

I have not come accross any dislikes about podium so far and have been a customer for over 3 years. They have updates every so often but the updates just make the platform even easier. I highly recommend Podium. Review collected by and hosted on G2.com.

Transparency! No more passing messages from the field to the office to the customer! Now everything is in one place. Customers are happier that we are all on the same page! Review collected by and hosted on G2.com.

Notifications after hours don't get sent to one person. If that would be added that would be perfect Review collected by and hosted on G2.com.

We find the Podium platform user-friendly and effective, especially for managing Google reviews. Our customer service representatives adapt quickly to using it in their day to day work. A true highlight of our relationship with Podium is the responsiveness and expertise of our account managers, Camiele and Ashley. We are grateful to have such a wonderful support team! Review collected by and hosted on G2.com.

We've encountered some issues in our experience with Podium. The main problem is with the API. Despite working with the development team for nearly two years, we still can't automatically import text conversations into our CRM. This lack of progress is frustrating and inconvenient, requiring extra steps to manually save and attach conversations to accounts. Review collected by and hosted on G2.com.

I love that Podium is constantly improving their user platform. It is becoming more and more on point with a CRM system. We are excited to continually see the upgrades and additions so we can fully integrate our CRM with them. Review collected by and hosted on G2.com.

Only that all the CRM needs are not fully implemented yet- but we see that they are on a path to get us there soon. Review collected by and hosted on G2.com.

Podium is really easy to use and user friendly. I like that it will notify you via email if a message hasn't been responded to within a certain amount of minutes, and if you want it to have AI then it is great for responses. Review collected by and hosted on G2.com.

Sometimes the AI is too quick for us to respond, but I think that can be changed in the settings. It also allows you to assign it to someone if you need more time before the AI agent texts back. It would be helpful if Podium and Service Titan could merge and it can all be located in one space instead of 2 separate places. Review collected by and hosted on G2.com.

The initial reason we got Podium was for texting - which is our favorite part still. Since beginning our business relationship with Podium, we've began using their other features, mainly payments and have loved growing and developing with them. Review collected by and hosted on G2.com.

Not a dislike, but if I needed to say something that it doesn't do that I wish it did do is integrate with our other softwares. Review collected by and hosted on G2.com.

I like the ease of the software and if an issue were to come up the support team is always willing to help. We just started to utilize the AI employee and it works great! Review collected by and hosted on G2.com.

Something I dislike about Podium is that we do not receive emails when updates are coming out. For instance a few weeks ago there was a major update to the home screen in our Podium and there was no warning for this update. Review collected by and hosted on G2.com.

We used to operate our communication off of a single phone, which forced customer communication through one person. Podium has streamlined all of our communication and allowed for many of our employees to enage in customer communication quickly and effectively. We have found that the text to pay option has sped up our collection time greatly. Review collected by and hosted on G2.com.

Our only concern with podium is with bulk messaging. We would like to be able to text our regular, weekly customers and leave out our 'one off' customers. However, having to tag each weekly service customer is a bit cumbersome. Review collected by and hosted on G2.com.