Podium
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4.6 out of 5 stars
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Podium Reviews & Product Details - Page 100

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Podium Overview

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What is Podium?

Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its AI employee, who ensures businesses respond to leads instantly, anytime of the day or night—significantly increasing lead conversion rates and revenue. Podium helps businesses obtain more reviews, rank higher on Google, and consolidate lead channels. Businesses can call and text customers from the web and/or mobile app, send payment links, drive repeat business through bulk messages, and more—all managed and delivered from one easy-to-use dashboard. Additionally, with Podium’s AI Employee and automations, businesses can efficiently handle customer inquiries seamlessly across all communication channels, providing timely and accurate responses that drive sales. Podium’s innovative work has gained recognition on top industry lists, such as Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. Podium was founded in 2014 and is headquartered in Lehi, Utah. It is currently backed by Accel, Summit Partners, GV (formerly Google Ventures), and Y Combinator.

Podium Details
Product Website
Discussions
Podium Community
Languages Supported
English, French, Portuguese, Spanish
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Product Description

Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.

How do you position yourself against your competitors?

Podium is solely focused on building our product to help businesses win. Our platform provides solutions for the entire customer experience from business consideration with review management features, lead management with our unified inbox, to long term retention with text marketing.

Here are some features our customers love most about us:
- Automated Review Requests
- Phone System and VoIP Solutions
- AI assistant for customer communications
- Text Marketing Management
- Continuous innovation and product improvement
- An all-in-one platform, not another point solution

Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,449 Twitter followers
LinkedIn® Page
www.linkedin.com
1,359 employees on LinkedIn®
Description

Podium is a customer interaction platform that uses messaging and automation to help businesses improve their customer engagement, reviews, and local SEO strategies.

Nikki M.
NM
Overview Provided by:
Nikki Muncey

Recent Podium Reviews

JW
Jeff W.Small-Business (50 or fewer emp.)
5.0 out of 5
"A++ for customer communication and payments!"
Transcripts that keep up with customer conversations
Read more
Josh D.
JD
Josh D.Small-Business (50 or fewer emp.)
5.0 out of 5
"1800 Salvage"
A good avenue to convert sessions into leads by allowing customers to text chat and capturing some detailers we might not have got. Easy of autom...
Read more
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"A great platform for client and service communication."
It is a fast and very managable way of communicating with clients for our buisness.
Read more

Podium Pricing

Core
$399.00
Per Month
Pro
$599.00
Per Month
Signature
Contact Us
Per Month
See all 3 Podium pricing levels
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Podium Media

Meet Jerry, the AI Employee that gets more leads and makes more money. Sell, schedule, and communicate with customers day and night using our friendly, conversational AI.
Play Podium Video
Meet Jerry, the AI Employee that gets more leads and makes more money. Sell, schedule, and communicate with customers day and night using our friendly, conversational AI.
Listen to our CEO Eric Rea explain the benefits of Podium's new and future AI offerings.
Play Podium Video
Listen to our CEO Eric Rea explain the benefits of Podium's new and future AI offerings.
Podium: Lead Generation & Conversion Platform, Powered by AI
Play Podium Video
Podium: Lead Generation & Conversion Platform, Powered by AI
Podium Phones — Product Overview
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Podium Phones — Product Overview
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Video Reviews

Review by Lance B.
Podium review by Lance B.
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Great way to combine everything into one app
Review by Tara M.
Podium review by Tara M.
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Love podium!
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1,847 Podium Reviews

4.6 out of 5
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4.6 out of 5
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Podium Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for PodiumQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Mining & Metals
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Podium?

I like how easily you can add contacts (as needed/used)

Easy to get reviews (Increased reviews overall)

All users can be logged in. Review collected by and hosted on G2.com.

What do you dislike about Podium?

Podium is VERY Expensive compared to similar applications.

Assigning contacts can be an inconvenience

It doesn't differentiate between users to customers. Review collected by and hosted on G2.com.

Recommendations to others considering Podium:

Check your options, but it is a good program Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

We no longer have to call each customer when the order is complete, we send texts so much faster. We have increased our reviews. Review collected by and hosted on G2.com.

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Russell S.
RS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Podium?

The real-time way to fix your business practice. Review collected by and hosted on G2.com.

What do you dislike about Podium?

Nothing at all. It works. I have no complaints Review collected by and hosted on G2.com.

Recommendations to others considering Podium:

N/A Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

You're able to see what customers believe should be improved or consistently repeated Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Podium?

Customers don’t have my personal number when sending call aheads Review collected by and hosted on G2.com.

What do you dislike about Podium?

Sometimes it’s messes up but no to often Review collected by and hosted on G2.com.

Recommendations to others considering Podium:

Works good. Sometimes it’s goes down Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

Easier to get ahold of other team members Review collected by and hosted on G2.com.

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Verified User in Law Practice
AL
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Podium?

Podium makes it easy to communicate with multiple people at once. Review collected by and hosted on G2.com.

What do you dislike about Podium?

Nothing. Podium has all of the features needed. Review collected by and hosted on G2.com.

Recommendations to others considering Podium:

Use it. It is wonderful. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

It has solved our issue of keeping contacts in a single user friendly system. Review collected by and hosted on G2.com.

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Verified User in Furniture
AF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Podium?

This is the way our customers and potential customers want to communicate with us. We have reviews and web chat functions on our website. Review collected by and hosted on G2.com.

What do you dislike about Podium?

Podium struggles with the Android platform Review collected by and hosted on G2.com.

Recommendations to others considering Podium:

Podium is state of the art and solves for customer engagement. It’s scalable. There are additional features we are considering integrating. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

We’ve had sales executed through Podium. Our customers like the remote way they can speak with our stores Review collected by and hosted on G2.com.

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Verified User in Facilities Services
UF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Podium?

Updates on the reviews that I get and that I can see everyone else’s reviews as well. Review collected by and hosted on G2.com.

What do you dislike about Podium?

No downsides that I can think of. Podium works great. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

Which customers left great reviews and vice versa. Interesting to see. Review collected by and hosted on G2.com.

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Jase H.
JH
General Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Podium?

Very easy to send out links to google reviews, Facebook marketplace interaction and website chat is awesome as well. Review collected by and hosted on G2.com.

What do you dislike about Podium?

Confirmation of received review is slow. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

We have solved the problem of finding a way to connect with customers. Review collected by and hosted on G2.com.

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Helpful?
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Karina G.
KG
W
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Podium?

The messages are saved for future reference. Review collected by and hosted on G2.com.

What do you dislike about Podium?

Sometimes it is difficult to locate past customers. Review collected by and hosted on G2.com.

Recommendations to others considering Podium:

Podium provides immediate interactions with customers/ clients. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

Podium helps us communicate with our customers in seconds. Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Automotive
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Podium?

Easy to use with or without client being present Review collected by and hosted on G2.com.

What do you dislike about Podium?

Have other options for customers to use to be discrete and not show their names but give recenigation to the sales person. Some people dont like to see their names on reviews good or bad. Review collected by and hosted on G2.com.

Recommendations to others considering Podium:

Its a good tool to use, you just have to manage it daily. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

The customer will let you know pretty fast if they like or dislike the service that was preformed. Review collected by and hosted on G2.com.

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Verified User in Real Estate
AR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Podium?

The ability to see all reviews in one platform Review collected by and hosted on G2.com.

What do you dislike about Podium?

Reporting features could be more user friendly Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

We have solve the issue of being able to reach tenants by text. This is helping us with AR collections Review collected by and hosted on G2.com.

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