Plivo reps are very helpful and are great at following up! For instance, when we had a number port out without being notified, they did tons of research and found out what day and time, so we were able to go back to the client with the information. The client was happy and so were we! Plivo clearly cares about their customers and we appreciate that!
They also are constantly making improvements, which help our company! Review collected by and hosted on G2.com.
I don't like that if we don't respond we get another email letting us know. If we don't respond it is because the problem has been resolved. We do not want to have more emails letting us know we have an idle email. We know when we need to respond but sometimes we have to move on to another issue. Review collected by and hosted on G2.com.
Video Reviews
Great product for call tracking
740 out of 741 Total Reviews for Plivo
Overall Review Sentiment for Plivo
Log in to view review sentiment.
What I appreciate most about Plivo is its combination of technical reliability and excellent support. The API is intuitive and well-documented, which made our integration easier. When questions arose, their support team responded quickly with practical solutions, not generic answers. Review collected by and hosted on G2.com.
The administration panel could be more intuitive in some sections. Sometimes finding certain advanced settings requires some exploration. I would also like to see more customization options in the analytical reports, although the current functions cover our basic needs. Review collected by and hosted on G2.com.
Plivo offers essentially the same service at half the price as their competitors (at the time of my switch). Good logs and transparency for SMS and customer support has been reachable for me when diagnosing reasons for some SMS messages not going through. Good SDK for implementation (I use Python but am just using the REST API for my implementation, it's been great). I don't recall any downtime for the features I use in the six years that I have been a customer of Plivo which is pretty fantastic. Review collected by and hosted on G2.com.
At first I didn't think the success rates were as good as my setup on a competitor, HOWEVER after some tweaks on my account with support (they even helped me choose a good area code to send my texts), and helping my SMS messages stay compliant, success rates have become close to 100%. Review collected by and hosted on G2.com.
I tend to be a customer who only needs to meet when there is an issue. Plivo is graciously respectful of this preference. But, more to the point, Plivo is very responsive when I do need help. I've work with our current account representative for a few years now and he is well-education on our use case, our compliance practices, and our commitment to maintaining the viability of text messaging as a communication channel for our member-base outreach. Review collected by and hosted on G2.com.
The UI could use some work. I find it un-intuitive. Also, search filtering on site. If I search for a set of calls and click into an individual result, I don't want to have to re-run the search when I return to the results. Review collected by and hosted on G2.com.
Our integration received excellent and timely support from the Plivo team, which enabled us to scale it threefold, with nearly zero failures.
Although some custom use cases weren’t initially supported by the current product, we greatly appreciate how quickly the Plivo team understood our requirements and built the features we needed. Review collected by and hosted on G2.com.
We didn't encounter any negatives. They offer highly competitive pricing, and their team is eager to understand customer use cases and find ways to provide tailored solutions. Review collected by and hosted on G2.com.
Plivo has been a highly reliable platform for our SMS and voice needs. Implementation was easy and smooth, and we seamlessly integrated its features into our services. Over the years, we've had little to no issues and remain very happy with our choice. Review collected by and hosted on G2.com.
Plivo previously offered a direct line to customer service, which was removed a few years ago. Nowadays, the only way to reach support is through tickets, which can be frustrating when urgent issues arise. Review collected by and hosted on G2.com.
The customer service is by far the best quality of plivo/what makes them stand out. Specifically our 10DLC verification process was a MILLION times better than working with Twilio and we are forever grateful to Plivo for that. Other than that, the platform has been easy for our developers to use and straight forward. All of our use cases have been easily covered at a reasonable price. Review collected by and hosted on G2.com.
We have used them for a while. When we first started using them it was out of necessity since we were seeing horrible delivery rates with Twilio out of nowhere and horrible customer service from Twilio (7 week response time on emails). Plivo had far better customer service/much smoother onboarding experience but some of the features felt a bit clunky in the portal/too basic. However, over the years they have built out the feature set quite a bit. Review collected by and hosted on G2.com.
Plivo has the best pricing for local phone numbers and automation. Their platform is robust and easy to use. It is easy to set up workflows to create multiple campaigns and track data granularly. The process of setting up new numbers and marketing campaigns is very easy. Our agency has been an active user for the past four years and they are one of the main keys that have allowed us to grow and measure KPI's in a tactical way. Review collected by and hosted on G2.com.
Tools to help identify and block robo callers and spam calls. Review collected by and hosted on G2.com.
The setup is easy, and it works with many programming languages, so different tech teams can use it. The instructions are clear, ensuring smooth implementation and integration. Review collected by and hosted on G2.com.
The user dashboard works but could be easier to use. Also, prices in some regions might be higher than competitors. Review collected by and hosted on G2.com.
Competitive Pricing – Generally lower costs compared to major competitors.
Global Coverage – Supports messaging and voice services in multiple countries.
Scalability – API-driven platform that supports high-volume messaging with minimal infrastructure requirements. Review collected by and hosted on G2.com.
Unreliable Service – Inconsistent performance, with delivery issues and unexpected disruptions in certain regions.
Unprofessional – Support has poor communication skills and low understanding of technicalities. Unable to proactively address critical issues.
Toll Fraud Mitigations – Limited expertise in identifying and mitigating toll fraud or bot-driven SMS abuse, putting businesses at risk.
Lacks Advanced Technological Solutions – Does not keep up with market trends and lacks innovative tools for monitoring, security, or message optimization.
Billing & Pricing Transparency Issues – Sudden price changes or errors, like failing to notify about rate increases, can lead to unexpected costs.
UI/Portal Limitations – The platform lacks advanced analytics and an intuitive interface, making monitoring and troubleshooting more difficult.
Regulatory Compliance Variability – Does not always provide strong support for country-specific messaging regulations, leading to compliance risks. Review collected by and hosted on G2.com.
Ease of Implementation:
Minimal learning curve.
Ease of Use:
Simple but comprehensive graphical interface.
Customer Support:
Excellent
Frequency of use:
Once a setup is done, There is nothing to monitor. I add new numbers but not often.
Number of Features:
Very easy to copy an existing account and make minimal changes to activate a new one.
Ease of Integration:
It took some programming to integrate Plivo into my accounting.
Cost:
Good prices. Review collected by and hosted on G2.com.
No downsides. Nothing to dislike. Can't speak immediately with a person but they will call or email you. Review collected by and hosted on G2.com.
