We've been using Paystand for over six months now and it's completely changed our collection habits. Our payments have been made faster, simpler, and more secure. Features such as auto-reconciliation and auto-matching have saved us a ton of time. On top of this, our customer success manager is always eager to help and responds in a timely manner. We can't recommend Paystand enough! Review collected by and hosted on G2.com.
No downsides at the moment. Any issues we've had have been resolved quickly. Review collected by and hosted on G2.com.
10 out of 11 Total Reviews for Paystand
Overall Review Sentiment for Paystand
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I just say unbelievable response, while integration we are worried about the process and implementation but now it's really easy and maintains the process of payments with multiple vendors, and easy to make information shared day by day merchant-wise. Review collected by and hosted on G2.com.
As of now nothing much but I believed in the future we will get some new features along with benefits in the market trends. And one thing which needs to notify make customer based on priority wise. it will really be helped in future payment modes. Review collected by and hosted on G2.com.
the integration is quite easy and well documented that it works flowlessly. Also details provided is quite useful for further process in prodcut. support is also very quick. Review collected by and hosted on G2.com.
Setting up a dashboard with it is quite complex as lot of options are provided. and also price is bit on highrer side so for small business it is expensive. Review collected by and hosted on G2.com.
Integrating Paystand into our NetSuite environment has been a game changer for our company. It has streamlined receiving customer payments and has automated our dunning process beautifully. Review collected by and hosted on G2.com.
It took us a while to get the email templates the way we wanted and making changes is not intuitive. We would prefer having more control over or understanding of the behind-the-scenes functionality. We are different than a lot of companies who just want to know it works, but not necessarily how. Review collected by and hosted on G2.com.
The customer support has been a positive overall experience, and our ability to offer our customer base multiple payment options is vital to our company's success. Review collected by and hosted on G2.com.
Having an integration from a payment platform to an ERP is never perfect. There can be extensive challenges when a customer disputes a payment, having to reconcile between two systems. However, this is a common challenge across any secondary platform and is not exclusive to Paystand. Review collected by and hosted on G2.com.
We've been utilizing Paystand with our new system, NetSuite, since May 2022. It saves us a lot of time with the payment allocations because the payments made by the customers are reflected directly into our system. They also customized invoices to meet our needs. One of my favorite features is the autogenerated past due notices they send to our customers. We have a small AR team and this free's up so much time for us to do other tasks. Review collected by and hosted on G2.com.
Some of the Paystand Best Practices don't seem to process well with our version of Netsuite, but I don't dislike anything with Paystand because their team is always willing to help us to resolve any issues we may have. Review collected by and hosted on G2.com.
Paystand has allowed our customers a simple platform to pay their invoices with multiple methods. As a result, we have seen a decrease of checks mailed to our office. The Paystand payments are automatically applied to the customer's invoice once the funds hit our bank account, which saves us time. Review collected by and hosted on G2.com.
We wish Paystand had a better option for our international customers to pay. Review collected by and hosted on G2.com.
It helped us automate our collections process and encourage customers to adapt paperless payment methods. Review collected by and hosted on G2.com.
There is no platform for international payments. Review collected by and hosted on G2.com.
We really liked the promise of the fully integrated Netsuite posting for payments, customer deposits, and deposit transactions. And we really liked the use of NetSuite email templates and communications. Review collected by and hosted on G2.com.
It took a year for implementation to work. We're unable to refund customers. Promised transaction posting is very unreliable. Slow responses from support team. Very, very slow to fix problems and implement new solutions. Review collected by and hosted on G2.com.
Paystand was very affordable and setup was straight forward Review collected by and hosted on G2.com.
Getting anything done after setup was like pulling teeth. Everyone I spoke to seemed apathetic, was slow to respond, and treated our business poorly. We lost a significant amount of disputes vs. any of our previous merchants. Review collected by and hosted on G2.com.
It is one of the best payment gateway, it provide all kinds of payments option including mobile payments and the most interesting thing is it does not charge even a single paisa to transfer money to bank Review collected by and hosted on G2.com.
Everything was good earlier but my last payment is still at hold from 20 days, it is making me uncomfortable rest everything is good Review collected by and hosted on G2.com.
