PayJunction Pros and Cons

Called Customer Svc with a question and not only did Alex respond to the question but gave a quick tour of the Website for future use Review collected by and hosted on G2.com.

There were no issues on the call. Quick response and a desire to help Review collected by and hosted on G2.com.

When the company I work for switched to pay junction for our credit card processing, I was hesitant. We had the regular card swipe machine in our office, and I couldn't see why we needed the change. Well, it's been probably over five years, and I'm so happy we made the change. Initially, we were given Nick DiNapoli to help us with our transition, and to say he is the reason we all succeeded initially is an understatement. Nick is extremely knowledgeable, kind, and helpful. Sometimes when you have to do training over the phone, it's a little awkward, but Nick's friendliness and happy demeanor shone through. I remember that after our call, I felt like I could call him with anything, which is exactly what you need when a new system rolls out. At that time, I was the trainer in a group of 25, and he did a fantastic job with them all. Nick has always been reassuring to us all and has gone out of his way to help solve any issues that popped up. When you look at what Nick brings to the table in your support department and combine that with all pay junction offers, you are left with a winning combo. The website itself is easy to navigate and understand. I love how easy it is to train people on it. Plus, I know, if I have any issues, I can reach out to Nick. Review collected by and hosted on G2.com.

The only thing about the website that I can say I don't like is that when a transaction is declined through our scheduling site, it isn't clear, and stores often keep running the card, which results in multiple holds on our patients' cards. That is really more of an us problem, though. Review collected by and hosted on G2.com.

Superfast support for any issues. They handle it right away at least from my experience with them. Review collected by and hosted on G2.com.

cant think of anything I dislike about them Review collected by and hosted on G2.com.

Being new to payjunction, we have worked with Nick to get us up to speed on using the website and the options available on the website. Nick was fast to respond, very personable, and knowledgeable. He was able to address all my questions and the issue that we were having. I was extremely satisfied with the help that Nick provided!! Review collected by and hosted on G2.com.

So far the website software looks great! Review collected by and hosted on G2.com.

The fact that I can get live local assistance when needed. The staff is courteous and helpful every time I call, email, or web text. Other processors have been a disappointment in the past, which is why we switched to Pay Junction.

The best customer service person, Nick DiNapoli has been the reason we have stuck with Pay Junction for the last five years. He has helped our company get the most out of our PayJunction accounts, of which we currently have six. Review collected by and hosted on G2.com.

Not that I'm aware. We would like to do mobile processing from remote terminals, similar to Square. Review collected by and hosted on G2.com.

I like that the customer service is always available to provide knowledgeable help. I called on Sunday about an emergency that I was having, and Nick DiNapoli was so helpful in keeping me informed about what was going on to resolve my issue. He even called me back on Tuesday to follow up regarding my issue! Review collected by and hosted on G2.com.

So far, the only issue that I have is the learning curve from transitioning. Review collected by and hosted on G2.com.

The instant solution to our problems and excellent communication. Review collected by and hosted on G2.com.

I don't have anything that I consider to be my dislike. Review collected by and hosted on G2.com.

Nick is always so helpful and takes care of all my issues! Review collected by and hosted on G2.com.

Nothing, I always have a good experience. Review collected by and hosted on G2.com.

Nick Napoli is extremely helpful. He's a huge asset to your company, he's there to provdide troubleshooting answers and always follows up. Review collected by and hosted on G2.com.

We seem to get alot of declined - address & zip code do not match. It's very frustrating. Review collected by and hosted on G2.com.

I want to express my gratitude of the Exceptional assistance I receive anytime I contact the PayJunction Support Team. Although Representative Nicholas DiNapoli is always my first choice for assistance, it doesn't matter which Team Member answers my call, the service and assistance I receive is always beyond exceptional. Review collected by and hosted on G2.com.

Not applicable. Kindly once again read the above. Review collected by and hosted on G2.com.