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Customer Support- I work with a group of practices. We need constant support and questions answered. Being able to connect with someone instantly is very imporant to keeping the business moving forward. Being able to connect to support- Nick Dinapoli and getting a call within minutes of putting in a request for aid has been the best. I have to highlight the support has he also provided to the practices across the company. He never misses! Review collected by and hosted on G2.com.
I would like there to be more organization within the master portal for all of the practices. I would like to see the terminals within the sub account's profiles. Review collected by and hosted on G2.com.
29 out of 30 Total Reviews for PayJunction
Overall Review Sentiment for PayJunction
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I love it all! First, it was everything that was presented to me in the sales process; there were no surprises. It was simple, we converted quickly, and when we needed help, which I have only called in one or two times in the last two years, I get a real English-speaking associate that doesn't need a merchant number, just my name, and business name. Review collected by and hosted on G2.com.
The only thing I dislike is that when covid hit, they started deducting processing fees from my bank account daily instead of monthly. This is inconvenient for me and causes me to make entries to my books daily rather than monthly which I do not like, and the owners absolutely hate. Review collected by and hosted on G2.com.
This is a letter of commendation, recommendation and high praise for
Nick DiNapoli.
My company, Freedom Boat Club Daytona Beach, has been using PayJunction since February 2016.
Nick quickly became my “go to” person for all things. He handles issues and answers questions quickly and professionally. He has been my saving grace and hero more times than I can count.
While PayJunction is a great program, that I would highly recommend, it is the support and assistance that Nick provides that makes it work so well for myself and my company on a day to day basis.
The reports in PayJunction are clean and concise, making it much less hassle than other programs I have used. Researching payments is a breeze . I rate Nick an 8 out of 5. PayJunction a 5 out of 5. Review collected by and hosted on G2.com.
Once a form of payment has been removed for a customer, those payments no longer show up in the customer records. Review collected by and hosted on G2.com.
Our Client rep is fantastic and very responsive. He makes using the system very easy and explains things as needed. Review collected by and hosted on G2.com.
the fact that even though we are a multi-location practice, the transaction limit for one location cannot be extended or applied to the other sister locations as well Review collected by and hosted on G2.com.
I've used PayJunction as my payment processor since I started my business and its been a great relationship, attending to my small business needs and being available for support - although it's not been needed much. Recently I had issues with my credit card terminal suddenly not working and Elio was able to get a replacement terminal on the way. The process should have simple to connect my new device, but my POS system was not helpful. They repeatedly told me they could not support this new device. They forced me to speak to my gateway (EConduit) to do trouble shooting, just saying they couldn't help me. In the end, my POS software support did very little to get my new credit card terminal up and running. Elio at PayJunction was there for me through the entire process. I probably called him 8 times over 2 business days, trying to troubleshoot. He was navigating a new situation, learning with me. He used resourcefulness, creative thinking and patience to help troubleshoot a problem that was actually created by my POS. Review collected by and hosted on G2.com.
I like everything about PayJunction, and I hope to continue my partnership with this company. Review collected by and hosted on G2.com.
I received a call today 2/23/2022 from Nick DiNapoli fromPayJunction asking me to verify an individual trying to get access into my account. Nick was professional, helpful, and friendly. He walked me through setting up access for the individual from my billing company. I then asked Nick to look into an issue from several weeks ago regarding a broken terminal. He looked into my account and confirmed the resolution. I asked Nick about a third issue regarding my account fee structure. He did not have the answer but transferred me to right person who could help. Review collected by and hosted on G2.com.
Nothing - SPOT on! Friendly, helpful service! Review collected by and hosted on G2.com.
The ease of use online as well as the credit card terminal and the customer service. Nick DiNapoli is amazing and wonderful! He always has an answer to my questions and fixes my problems quickly and easily. He's the best! Review collected by and hosted on G2.com.
There isn't anything that comes to mind at this time. Review collected by and hosted on G2.com.
Called Customer Svc with a question and not only did Alex respond to the question but gave a quick tour of the Website for future use Review collected by and hosted on G2.com.
There were no issues on the call. Quick response and a desire to help Review collected by and hosted on G2.com.
