PayHOA Team is very resourceful when you have questions. The system is quick to respond and easy to use. I use this daily at work, and there are so many features available and I am sure they will continue to develope more to integrate up to date reporting. PayHOA team guides us seamlessly though the process to implement the features to our team. Review collected by and hosted on G2.com.
The downside is that occasionally some of the users report to us that the system is not working, however, that could be user error and the customer support team is always quick to respond when we need additional support. Review collected by and hosted on G2.com.
32 out of 33 Total Reviews for PayHOA
Overall Review Sentiment for PayHOA
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We are a community management company that is utilizing PayHOA software and have been for years!
Our clients love the ease of use and our team has all of the tools the need to handle our business tasks on a day-to-day basis. Their customer service is second to none.
We have no intention of ever switching and look forward to future upgrades! Review collected by and hosted on G2.com.
At this time, we have no complaints! There isn't anything that we do not like. Review collected by and hosted on G2.com.
The customer support is amazing. They are very quick to respond and explain how to fix any issues that come up. Review collected by and hosted on G2.com.
I have not encountered a downside to PayHOA. Review collected by and hosted on G2.com.
Pay HOA is dedicated to helping their clients and have amazing customer service. Their site is very user friendly and easy to navigate! Review collected by and hosted on G2.com.
There are not many down sides. I wish there was an app for mobile use, however even without an app the website it very mobile user friendly. Review collected by and hosted on G2.com.
The customer service that I have received is beyond exceptional! PayHOA has helped with any questions/concerns I've had with great timely answers. This app is also very user friendly! Review collected by and hosted on G2.com.
There are some discrepencies in the reports that I have found, but it is usually fixed pretty quickly! Review collected by and hosted on G2.com.
PayHOA is SUPER user friendly! I love all the features and and constant updates and new technology! Review collected by and hosted on G2.com.
I don't think I can think of anything I don't like about it! Such a great portal! Review collected by and hosted on G2.com.
PayHOA has offered our neighborhood a relatively turn-key alternative to contracting with a management company. The ability to budget and sync the bank account, communicate with homeowners, manage requests and violations all in one platform makes HOA management possible for the layperson. Setting up our neighborhood was simple and with customized reports we can pull the information we want for the directory, budgeting, invoicing, and more. Review collected by and hosted on G2.com.
The PayHOA team has been very supportive for help and development requests. The most difficult part about using PayHOA has been adoption. Many of our homeowners use to pay their annual dues, but the platform is so much more than that, so we're working on ways to encourage more engagement with the resources available. We look forward to a more robust survey tool and some opt-in/out preferences for homeowners to self-select for different types of communication or what information they would like in the directory. Review collected by and hosted on G2.com.
PayHOA is very budget friendly for small and self-managed HOAs. It offers essential functions that facilitate all aspects of management, making it simple to see our current status in a glance. Review collected by and hosted on G2.com.
The limitations are annoying but definitely not deal-breaking. Homeowners are not able to select their own autopay date, and invoices are not generated for homeowners who have an overpayment in their accounts. We have older owners (many over 70) who are uncomfortable using the program, but we are small enough that it doesn't matter. Review collected by and hosted on G2.com.
PayHOA has truly transformed the HOA experience. Its seamless platform has significantly streamlined our association's duties, from managing finances to facilitating resident payments online. The convenience for residents to pay dues online has been a game-changer, reducing friction and enhancing satisfaction. Moreover, its efficient communication system ensures that all messages are organized and accessible, fostering clear interactions worldwide. With PayHOA, the once complex tasks of HOA management have become effortless, benefiting both administrators and residents alike. Review collected by and hosted on G2.com.
Lacking mail-out activation with QR codes or secure links for residents the HOA might not have a good e-mail address for also it ensures delivery to owners and avoiding email spam folders. Review collected by and hosted on G2.com.
Being able to have all members of a community stay in touch digitally and allowing for easy record keeping. Paying digitally eliminates the snail mail excuse and keeps everything up to date. The versatility to conduct so much for the HOA with this service is invaluable. Review collected by and hosted on G2.com.
Haven't had any issues as of yet. But customer service has always responded in a timely manner for any inquiries we have had. Review collected by and hosted on G2.com.
