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155 OutboundEngine Reviews

3.7 out of 5
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155 OutboundEngine Reviews
3.7 out of 5
155 OutboundEngine Reviews
3.7 out of 5

OutboundEngine Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for OutboundEngineQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Stephanie S.
SS
Licensed Realtor
Real Estate
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about OutboundEngine?

The personal contact. That Chris who helped me set up my account took the time to understand my market and how to best reach out to them through outbound engine. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

Nothing really. I had computer issues had to reschedule and they made time the next day. Review collected by and hosted on G2.com.

Response from Sarah Philips of OutboundEngine

Stephanie, were so glad we've been able to help you grow your business. You've recognized that social media is an important tool to building your brand and we love that we're able to position you as the professional, industry savvy expert you are! We're here if you need us!

Andrew B.
AB
Owner
Consumer Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about OutboundEngine?

I like that the sevice helps me keep in touch w/ customers, but they need to have taken the SIMPLE SIMPLE step of requesting a professional expert write teh articles Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

on vegetable gardening ( they said to use rubber tire chips in the vegetable garden as a mulch- dangerous poison heavy metals and carcinogens in tire chips) the electrical articels recommend that if homeowners have experience with electrical they can do landscape lighting projects and hookups themselves (ILLEGAL?) this is insane and I can't believe I attached my name to it and I'm embarrassed and cancelled after 6 weeks once I realized how badly I embarrassed myself. They are a HUGE multimillion dollar company and they cant find an electrician or a gardnener to write a two page article. I CAN WRITE MY OWN ARTICLES IN 90 MINUTES THANK YOU VERY MUCH. MANAGEMENT DON"T LISTEN TO MY MULTIPLE CALL IN REQUESTS FOR CHANGES TO ARTICLES AND THEY ARE SQUANDERING A HUGE OPPORTUNITY TO MAKE AN IMPACT BY PISSING OFF PROFESSIONALS WITH ETHICS LIKE ME. Review collected by and hosted on G2.com.

Response from Sarah Philips of OutboundEngine

Andrew, we're so sorry to hear this, we take these complaints seriously and we immediately looked into this issue. I see that you partnered with OutboundEngine in January (2 months ago) and you are still a customer. Upon further inspection we found that the articles you mention in your review weren't drafted or sent by OutboundEngine. We would love to connect and address any concerns you may have, but perhaps you've reviewed our company by mistake? We'll give you a call as soon as possible to discuss.

Verified User in Real Estate
ER
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about OutboundEngine?

Their super efficient on getting back to me with any of my concerns or questions. They are organized and knowledgeable staff. The site that I use to access my information is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

Truly want up to date market ideas to capture millennial buyers and sellers. Need good creative content. The reviews and other "add-on" options is disappointing. Wish it came with my package as I feel I am paying a lot for what they do. Review collected by and hosted on G2.com.

Response from Sarah Philips of OutboundEngine

We're so glad you've had a positive experience working with our team and we're able to save you time. We want you be happy with your decision to partner with us. We appreciate your feedback and we'll try to incorporate your suggestions in. Thank you again for taking the time to review us, please don't hesitate to contact us if you need anything.

Dave C.
DC
Owner
Health, Wellness and Fitness
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about OutboundEngine?

Prompt attention to whatever problem or question I have. Extreme patience when dealing with me. They always take the time to make sure I'm satisfied. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

There is absolutely nothing I dislike. Like everyone else, I wish it weren't so expensive (on my limited budget), but, that being said, I think that they will be able to demonstrate to me that, when enough time has passed, it was worth every penny. Review collected by and hosted on G2.com.

Response from Sarah Philips of OutboundEngine

Dave, we're so glad to hear you've had a positive experience working with our customer success team. We aim to please, if there's anything you need we're here to help!

Verified User in Banking
IB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about OutboundEngine?

I have had the service now since January for email marketing, Facebook, linked in and twitter. Its a great resource to help build your personal brand. It helps to subconsciously get your name in front of people without being intrusive. Overall goal is to get more customers without constantly beating them down. I am all about building relationships and expand.

Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

I get about a 10% open rate - Would be nice to see more tools to engage the prospects to open and respond. I think some of the emails might go out to spam. But they promise they have a science to prevent that from happening.

Tools could be a cheaper to compete with what is out there but it does the job. I have seen products for under 99.00 per month.

They do get you for a 1 yr membership before you can cancel. Review collected by and hosted on G2.com.

Response from Sarah Philips of OutboundEngine

Thank you so much for your feedback. Our goal is to get your name in front of people and keep you top of mind so you win more repeat and referral business! We have plans to build out more tools that will engage your audience and would love to gather your feedback on our ideas. I'll reach out offline so we can continue to meet and exceed your expectations.

David S.
DS
Sr. Mortgage Banker
Financial Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about OutboundEngine?

The team of Keenan Witty - Social Media Expert, Lauren Crosby Social Media Expert, and Katherine Alraai (Sales).. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

Nothing so far. first Campaign just went out. Review collected by and hosted on G2.com.

Response from Sarah Philips of OutboundEngine

David, we handle customer success as a team and it's great to hear that partnering with us has been a positive experience so far. We hope to continue to exceed your expectations as you continue your journey. We're here when you need us!

Verified User in Insurance
CI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about OutboundEngine?

I love the professionalism of the marketing campaigns and newsletters, and the superior customer support. The support staff always display of excitement about the services they are providing, and they very eager to provide solutions to any challenges. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

To soon to make a determination, but if it is one thing, it would be the up-selling of additional services that are offered. Review collected by and hosted on G2.com.

Response from Sarah Philips of OutboundEngine

I'm so glad to hear we're an integral part of your business arsenal. Your partnership is important to us, and we appreciate your business. We're here if you need us!

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about OutboundEngine?

I liked best the way the set up process went (Keenan Witty is the best). Keenan help me start from scratch on FB and was extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

If there is anything I dislike is the cost.. but at the same time I have to admit I am really cheap and do not like to spend money. Also, I hate being put under pressure as I was during the sales call. But I do realize this is sometimes necessary in sales. Review collected by and hosted on G2.com.

Response from Sarah Philips of OutboundEngine

It's great to hear you've had such a positive experience working with our team. Social can be scary so I'm so glad Keenan was able to help you through the process of setting up your account. Our goal is to get you up to speed quickly so you immediately see results. Let us know if you need anything, we're here to fine-tune your presence as your network grows!

Brandon E.
BE
Realtor
Real Estate
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about OutboundEngine?

They walk you through everything from the beginning and show you the ins and outs of your website so that you can control every aspect, and best of all they're local! Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

I have not found anything I dislike so far! Review collected by and hosted on G2.com.

Response from Sarah Philips of OutboundEngine

Brandon, I'm so glad you've had a positive onboarding experience and you feel like you have all the information you need to fine tune your marketing. We're always here to help as you have questions or need advice!

Demetri K.
DK
Broker
Real Estate
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about OutboundEngine?

It really is "set it and forget it". The content is always good and warrants interaction on my social media pages and the click through is good in the newsletters. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

Not that I would use it much but it would be nice to be able to customize the emails a bit more. Review collected by and hosted on G2.com.

Response from Sarah Philips of OutboundEngine

Demetri, it's great to hear that our content really resonates with your customers! We're currently working on ways to make our emails more customizable and we would love to get your feedback on what we've got so far. I'll reach out to discuss in more detail ASAP!