Otter.ai Pricing Overview
| Name | Price | Features |
|---|---|---|
| Otter Business | $240.001 User Per Year | Boost Meeting Productivity and Collaboration with AI Meeting Notes
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| Otter for Enterprise | Contact Us | Designed for large enterprises - offers advanced security, control, and support for teams and organizations.
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| OtterPilot for Sales | Contact Us | Designed for Sales Teams to automatically record calls, take notes, extract Sales Insights, write follow-up emails, and synch call notes to Salesforce or Hubspot.
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| Otter Basic | Free1 User | The easiest way to try Otter
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| Otter for Education | Designed to provide higher ed students with real-time captions and note taking for in-person and virtual lectures and campus events
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| Otter Pro | $99.991 User Per Year | Better collaboration for small teams
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Otter.ai pricing & plans
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Otter.ai Pricing Reviews
I appreciate the transcripting and that you can edit what may have been picked up incorrectly. What I value most is the summary and action item tools. It's so hard to take valuable notes while you're in a meeting and Otter tracks everything that was dicussed. I'm able to manage my tasks and action items based on the information given in the calls. Referencing the notes from meetings that happened in the passed is also super helpful. The tool is overall super easy to use. I use it often on my external calls now. Review collected by and hosted on G2.com.
Sometimes I have a hard time adding them to calls, Review collected by and hosted on G2.com.
Nothing. The interface / dashboard is clunky. Notetaking is terrible. Very unreliable. Review collected by and hosted on G2.com.
All I wanted was a dependable notetaker and screen recorder for Google Meet calls with business coaching clients, 1-2x per week. I could care less about the other AI chat and collaboration options since I'm a part time solopreneur. But this things is so unreliable and takes the WORST NOTES ever. Completely useless.
1) The free version is limited to 30 min calls, which is pretty useless. I thought I was on a pro trial and didn't think I would be limited to that, so my first 1 hour coaching session with a new client, stopped at 30 min with very basic unintelligble notes. Sadly, I chalked that up to the free version limits despite very misleading language when I signed up and wanted to give it a chance since reviews made it seem on par with Fathom or Fireflies.
I remembered to upgrade to Pro before my next session which was a 2 hour strategy session with my client where I definitely would not be able to take notes while screensharing. Despite upgrading just before the call, and it saying PRO, it still only recorded 30 min. I was so furious that I didn't have the full recording OR any notes of value. Since I had already paid for the month, I relunctly let it continue to join calls to just see if it would improve. I still had to remember to turn on Google recording and transcript as a backup.
2) Even after upgrading, this stupid thing only shows up to half my scheduled meetings and it has full access to all my calendars.
3) When it does show up, it leaves before the call is done. It is quite common for calls to run over the scheduled time by 30-60+ min. It's business, we go as long as we have to until we get what we needed done, especially when we're making good progress. But this thing silently checks out the second the clock hits the original scheduled end time. Is it designed to be that dumb or is it a bug?
4) Last but certainly not least, the notes are absolutely useless. This things can never tell who's talking even when its just 2 people and we have clear audio. When it does attribute a name, it flip flops them. And. the notes... Out of a 1 hour call, it will take detailed notes on the first 5 minutes of pleasantries and technical issue around audio, note usless banter or side conversations,but then when it comes to ACTUAL business topics and serious conversation about business strategy and process discussion, it completely glosses over everything and gives the most lazy, generic, and often innacurate summary. Ex (paraphrasing, but not an exaggeration):
- Sales process was discussed
- Discussed exploring options for forms
- Action items: schedule next call, send credentials
It will note the weather and random comments but not 1 useful detail about the topic of the call or real action items.
By day, I'm a full time solution architect and several of my PMs use either Fathom or Fireflies, so I am accustomed to AI note taking. I was actually shocked at how accurate and detailed the summarized notes are from those 2 with the very technical nature of my client calls and ability to summarize key takeaways and action items. By the sounds of the reviews I expected something comparable with Otter. Definitely not the case. I may as well have had a 1st grader with ADHD take notes for my calls. I don't know who would rate this more than 2 stars.
I would try to fight for my $32 back out of principal but this product has wasted enough of my time already. Buyer beware! Review collected by and hosted on G2.com.
