Orum Reviews & Product Details

I have used and trialed just about every dialer on the market. Orum is by far the best, I have not experienced a single performance issue since starting to use it. It's features are easy to use, effective, and more useful than every other dialer, my connects and meetings have increased dramatically. Before you purchase another dialer make sure you evaluate Orum, it is in a class of its own. Review collected by and hosted on G2.com.

So far there is nothing I dislike about Orum, the team is incredibly responsive and the product is top notch. Review collected by and hosted on G2.com.

It simplifies my whole outbound process and is built to directly reflect everything that I've spent time dialing in in my CRM. The fully built-out push/pull API means that Orum is a direct reflection of the notes and data that matter the most to me, and any notes and information I enter into Orum make it back into my CRM in a perfectly predictable way. Review collected by and hosted on G2.com.

Orum can be detrimental to your organization and your prospects/leads/database if you don't know how to use it correctly. Your rep will be able to help you understand best practices to ensure that you become a power-user and increase your efficiency without compromising any of the intentional outreach you are doing. Review collected by and hosted on G2.com.

I like that Orum helps me prospect quciker and make more outbound calls to prospects. Also, when I can't get a prospect to answer my work cell #, I can call the same prospect in Orum using a local area code and this greatly improves my success speaking with the prospect.

I like being able to add filters to the list of contacts. I like to filter my contact list by "State" so I know the territory I am calling into so my talk track will be relevant with the prospect.

I like the AI summary of calls that highlight key points, saving me time on typing out notes or having to relisten to the call. Review collected by and hosted on G2.com.

The thing I dislike the most about Orum is not being able to skip forward when listening to "Connected" calls that were recorded. It restarts the call, making it time consuming to listen to longer calls

One thing I don't necessairly enjoy is navigating both Orum and Hubspot to prospect efficiently. Taking the time to move contacts from Zoominfo to Hubspot and then to Orum. There are a lot of clicks, but once they are added, the rest of my experience is simple and efficient. Review collected by and hosted on G2.com.

I like that Orum allows me to make more dials than a manual dialer, which helps me manage prospect notes more efficiently. I also appreciate that it lets me reach more prospects and have more conversations. The customer support is great, and there's a widget on the app where I can speak to them almost immediately. I find the constant updates to the features really useful, especially with new preventions like the call screener. The Salesforce and Outreach integrations are beneficial as they connect and pull data from one to another, saving time when writing notes. Review collected by and hosted on G2.com.

I don't like the limited selection of UK numbers; there is only a select few you can choose from. It would be better to have more available for customers to select from. Review collected by and hosted on G2.com.

I like the fact that Orum is really intuitive. I can easily assess my calls, have transcripts, and see how the conversations went by having the notes, which are my favorite parts. It helps me go back to calls and identify any mistakes I made, allowing me to rectify them better. Additionally, the initial setup was pretty easy because the Orum team was really nice and helped us out, which made the process smoother. Review collected by and hosted on G2.com.

I find issues with the connections sometimes. The page glitches when I'm dialing 10 numbers at the same time, and I can't see anything on my screen even though I'm still on a call. It's a bit messy with these connection problems. Review collected by and hosted on G2.com.

I love how much time it saves me. The ability to connect with multiple prospects quickly without manually dialing is a game-changer. It makes my workflow more efficient and helps me focus on having quality conversations instead of just spending time on the phone. Review collected by and hosted on G2.com.

Sometimes the connection quality can be inconsistent, and there are moments when calls drop or don’t connect as expected. It’s not frequent, but when it happens, it can slow me down. Review collected by and hosted on G2.com.

Orum is an absolute life saver in an SDR roll. It helps me optimize my outreach and get in touch with more companies on a day to day basis. It helps me maximize efficiency and the layout of the app is awesome. The customer support is fantastic. Works amazingly with HubSpot. Took some getting used to, but is very easy to implement into your process. Review collected by and hosted on G2.com.

At times, the platform operates a bit too quickly, and I have noticed some glitches when trying to unenroll or snooze people. I would appreciate having an improved view that allows you to see these actions separately, ideally with a search function to make finding them easier. Review collected by and hosted on G2.com.

I like that I don't have to click anything in between calls, as Orum can just dial. On other systems I've used, like Outreach, I had to manually click several times to start, log, and end a call. When making 50-100 calls in a row, that really added up and slowed me down. Orum eliminates this manual work, making me more efficient and allowing me to call way more people in half the time. Setting up Orum was pretty easy for me, I just got access and started adding contacts to it. Review collected by and hosted on G2.com.

Took me a little bit of time to get used to the UX when I first got started, but you could say that about any system. Review collected by and hosted on G2.com.

I love the Orum parallel dialing feature because it allows me to increase the amount of dials I make in HubSpot by three times. It's super easy to switch numbers, so I don't call the same person with the same phone number, and it helps me get more connects faster. I also love that all the notes are custom and easy to digest, with all the information I would have in HubSpot immediately available. The initial setup was super easy. Review collected by and hosted on G2.com.

I think it's just a little laggy at moments. Also, I've noticed that sometimes the prospect searching in the search bar can be a little wonky. It doesn't always generate the person or will say that someone's not in HubSpot when they are. Review collected by and hosted on G2.com.

What makes Orum great is you can choose to dial a group of people or individuals to match your call tasks. Parallel dialing is great for larger call lists. I also enjoy that you get a reading of the transcript on the other line once it picks up some sort of automated answer or a live person. I also love the dial floors that allow group calls. Makes for fun and easy training or bull pen sessions. Review collected by and hosted on G2.com.

The delay in getting put through to a live person can be frustrating. It tends to set the prospect off as they can tell its a cold call from the delay, but it is manageable and not a deal breaker. Review collected by and hosted on G2.com.