Orlo Pros and Cons

Orlo is a super user-friendly tool. It's allowed us to have meaningful conversations with our customers, ensuring we can reply in a timely fashion - especially when we see a large increase in traffic (which can happen very suddenly within the transport sector). It's also helped us improve our teams' organisation as everyone is across our scheduled content and can easily track performance. Review collected by and hosted on G2.com.

There's not much to dislike - a great tool to manage your social media presence and track the performance of your team and your content. Review collected by and hosted on G2.com.

The scheduling tool is easy to use, and the user interface is very intuitive! Review collected by and hosted on G2.com.

The stats in the reporting section don't match the stats in the social media platform's own insights, so don't really use it. Review collected by and hosted on G2.com.

Its ease of use is something really remarkable, the fact that it can do everything I need in a matter of minutes is quite practical for me, its integrations with different social networks is very useful especially because it has allowed us to maintain strategies in multiple Platforms such as Facebook, instagram and Twitter that ensure us increase our presence in social networks in a simple and fast way, their reports provide very useful information when evaluating the effectiveness and performance of our proposed strategies, which has allowed us Identify faults if they exist and correct them immediately to prevent the problem from spreading further Review collected by and hosted on G2.com.

Too good to have something to complain about this tool, I recommend them to everyone Review collected by and hosted on G2.com.

Orlo has been the platform of choice in a few organisations I have worked for and it is easy to see why. It’s simple to use, has a great layout & the sheer volume of stuff you can schedule is impressive.

The analytical side is also a winner, allowing you to measure things like post sentiment. It also works across multiple social media platforms, saving a lot of time and effort.

The fact that they are UK-based is also a big bonus, especially when it comes to customer service and ironing out any issues. This has been a barrier when I have used other platforms thst have been based abroad. The training is also first class and gives you a thorough overview of what the platform delivers.

Orlo integrates organic and paid social media, analytics & media monitoring seamlessly. They also offer a lot of added value through a series of useful and insightful webinars. Review collected by and hosted on G2.com.

So far so good so I can't pinpoint anything! Review collected by and hosted on G2.com.

The tool, which is primarily used for inhouse community management, has allowed the communications team to interact with the brands consumers and resolve any issues quickly, easily and efficiently.

The system is really easy to use and get to grips with; everything is organised logically so it’s easy to follow with the menus and colour coded systems. Orlo allows the team to monitor and respond to all messages and includes other features such as scheduling content/campaign planning and reporting using analytics - it’s made the reporting process a lot more efficient.

Training sessions were offered to the team up front to get used to the system with opportunities to try out the tool and ask questions along the way. This training was very thorough and useful. The team now has regular catch up’s with James, who is on hand when we need him to solve any problems, listen to our feedback or to make recommendations on how to fully utilise the tool.

Orlo are always looking for feedback and ways to improve – a very innovative company! Review collected by and hosted on G2.com.

Small tweaks could be made to improve the system, including the ability to respond to Instagram direct messages and 'like' content on the platform to improve efficiently.

The overall campaign reporting could be a little more accurate, giving the user the ability to select measures e.g. reach or by platform.

The monthly calendar could also be a little more detailed.

A “monthly tips” email to keep users on top of new features or how to get the most out of the system would also be greatly appreciated. Review collected by and hosted on G2.com.

It allows us to work together as one team. We can pull together a number of departments including customer service, HR and communications. The scheduling is easy to use and when using the system things quickly become intuitive. The help section is very useful and the web chat service is excellent being able to resolve issues quickly. Also additional support and regular chats with Orlo to see how we are using the product and how the product is developing makes you feel you are part of the evolving product not. Review collected by and hosted on G2.com.

The contrast on fonts, it is only a minor thing but with light coloured fonts on a light coloured background they are sometimes hard to spot and read. Also when bulk uploads have done the sometimes show as being uploaded but error messages will be further up the page so it is advisable to double check and read the screen. Review collected by and hosted on G2.com.

Orlo is so useful as it helps us to manage a number of our digital activities, including social listening/media monitoring, social customer service and social marketing in one intuitive platform. The key feature that we use the most is probably the monitoring side of the tool which allows us to listen out for people talking or engaging on any of our projects as well as our brand names. Review collected by and hosted on G2.com.

There isn’t much to dislike - though we would like to be kept more up to date with product releases. That said the latest launch was communicated well and their new product portal is great for seeing what is up and coming. Review collected by and hosted on G2.com.

As a professional content creator, I really value the scheduling and built-in UTM tracking. The library function makes it so easy to ensure that my teammates have the latest collateral for campaigns, which makes collaboration so much easier. Review collected by and hosted on G2.com.

I don't believe there is a downside to using Orlo, but the platform would benefit from a bit of TLC in the search function when in the Inbox, to make it more holistic in its results, or at least have an advanced search function. Review collected by and hosted on G2.com.

Orlo are a forward company that is always innovating and enhancing their platform. They truly believe in customer satisfaction and providing industry leading social media solution Review collected by and hosted on G2.com.

There are none! Orlo have been amazing to use. Review collected by and hosted on G2.com.

We use the platform as a customer service tool, for engagement and to broadcast.

As a customer service tool it is fantastic and we found it invaluable for emergencies such as bad weather, to get the team on message for getting crucial information out quickly. It makes handovers easy as everyone can see what has gone out and what is coming in. Review collected by and hosted on G2.com.

The media monitoring tool was clunky to set up but easy to use once that's done.

I may be missing something but it would be good to be able to set up saved searches across platforms within the social dashboard itself, rather than in the media monitoring tool Review collected by and hosted on G2.com.