By Orlo
Save to My Lists
Paid
Claimed

Orlo Reviews & Product Details

Ashok J.
AJ
Engr. Asstt.
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Orlo?

Best for managing different social/official inboxes at a single time.

The clean and smooth UI helps for boosting the speed.

The performance tracking feature is best for analysis. Review collected by and hosted on G2.com.

What do you dislike about Orlo?

While going live, I observed the lack of available features and functions.

The application goes for an update without any previous announcement, which I don't like. Review collected by and hosted on G2.com.

What problems is Orlo solving and how is that benefiting you?

It made a drastic change in social media marketing. Review collected by and hosted on G2.com.

Orlo Overview

What is Orlo?

Orlo is obsessed with one thing… “Building stronger and more resilient communities”. Trust is the foundation of any successful community with 42% of the UK population distrusting their local government. Orlo is the only Social Media Management platform purpose-built for the public sector and is already used by over 400 UK public sector organisations. Orlo’s tools include: Social Media Management Platform Social Listening Media Monitoring Insights Chatbot Live Chat Create campaigns that boost engagement, enhance experiences, and build trust, seamlessly uniting the conversations happening across social media platforms.

Orlo Details
Product Website
Languages Supported
English
Show LessShow More
Product Description

Orlo is a complete online engagement ecosystem.


Seller Details
Seller
Orlo
Company Website
Year Founded
2013
HQ Location
Birmingham, Midlands
Twitter
@HelloOrlo
7,310 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
Description

Orlo is a technology vendor specializing in innovative solutions for enhancing customer communications and engagement. Their platform offers tools for managing and optimizing interactions across various channels, helping businesses improve customer service and experience. With a focus on integrating modern technology into customer relationship management, Orlo aims to empower organizations to build stronger connections with their audiences. For more information, visit their website at [orlo.tech](https://orlo.tech/).


Gemma S.
GS
Overview Provided by:
Customer Marketing and Events Manager at Orlo

Recent Orlo Reviews

AS
Anna S.Enterprise (> 1000 emp.)
5.0 out of 5
"Importance of use of social media within community policing"
Orlo is a rather straight forward and friendly way to reach the wider group of people within community. I do find that all essentials are included...
Lauren A.
LA
Lauren A.Small-Business (50 or fewer emp.)
4.5 out of 5
"Orlo - the time saving platform for content."
Orlo makes managing a range of social media channels easy, from scheduling posts to reporting on campaigns. The platform will be able to cope as we...
CP
Cat P.Enterprise (> 1000 emp.)
5.0 out of 5
"User friendly platform!"
Bulk tag and actioning posts are incredibly useful for my role. All of the filters are designed well and easy to manage. I haven't ever used a comp...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Orlo Media

Orlo Demo - Social Listening
Looking to take your customer experience from good to great? Whether you’re tagged in a post or spoken about without a direct mention, be alerted to conversations about your brand across social, blogs, forums, reviews sites and more, so you never miss an opportunity to save a bad customer experie...
Orlo Demo - Content Calendar
Orlo’s Content Calendar gives you visibility of all your campaigns and posts on one screen. Easily identify any gaps, trends and clashes at a glance with colour-coded campaigns, and optimise engagement with a heatmap that shows your best times to post.
Orlo Demo - Unified Inbox
The Orlo Inbox brings together all of your digital conversations, empowering you and your team to support your customers at the moments they need you most. Whether your interactions take place on Social, Live Chat, WhatsApp or SMS, you can effortlessly deliver the best possible service without le...
Orlo Demo - CRM Integration
When you don’t have enough fingers to count the different systems you're using to store data, achieving a single customer view can feel impossible. That’s why Orlo can interact with a range of CRM systems, enabling you to elevate social media insights by combining them with the rich data held wit...
Orlo Demo - Performance Analytics
With a suite of fully customisable, powerful reports, our Performance Analytics solution allows you to understand how you're doing in an instant! Monitor the metrics that matter in real-time to gain an understanding of the impact your marketing and customer service efforts are having, so you can ...
Orlo Demo - Orlo for Nextdoor
Nextdoor allows communities to share trusted information, give and get help and build real-world connections with those nearby. Orlo lets you keep up with the Joneses and be a part of the conversations that matter by creating, scheduling and posting content to Nextdoor directly from the Orlo pla...
Play Orlo Video
Play Orlo Video
Play Orlo Video
Play Orlo Video
Play Orlo Video

Official Downloads

Answer a few questions to help the Orlo community
Have you used Orlo before?
Yes

32 out of 33 Total Reviews for Orlo

4.4 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
32 out of 33 Total Reviews for Orlo
4.4 out of 5
32 out of 33 Total Reviews for Orlo
4.4 out of 5

Orlo Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for OrloQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
AS
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Orlo?

Orlo is a rather straight forward and friendly way to reach the wider group of people within community. I do find that all essentials are included and following them seems to be no problem at all. Restrictions regarding letters and photos are good to keep the control of the content. The app can be used as frequent as needed and in case of any issues there is customer support to help at any time Review collected by and hosted on G2.com.

What do you dislike about Orlo?

I think the selection of "pictures"/faces ect is rahter basic and if possible could be improved. However, it is easy to work with what is avaliable. Review collected by and hosted on G2.com.

What problems is Orlo solving and how is that benefiting you?

Orlo can deliver important information to wider community, provide people with ongoing community events and encourage them to participate

Information sharing seems to work absolutely fine therefore, more of our communities come together. Review collected by and hosted on G2.com.

Lauren A.
LA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Orlo?

Orlo makes managing a range of social media channels easy, from scheduling posts to reporting on campaigns. The platform will be able to cope as we scale up the business so helps us to futureproof our marketing strategy. Review collected by and hosted on G2.com.

What do you dislike about Orlo?

Some of the features aren't as intuitive to use, but the customer support team have quickly provided more instructions and answered any questions I have. Review collected by and hosted on G2.com.

What problems is Orlo solving and how is that benefiting you?

Easily keeping an eye across all social media channels, scheduling and managing a content calender and tracking content that we might be able to share and comment on. As the business scales, we'll use Orlo more for campaigns and reporting. Review collected by and hosted on G2.com.

PT
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Orlo?

The inbox feature makes it easy to reply to the public. The Content Calendar feature is a great way to stay on top of what we're posting.

Orlo makes editing images on posts easy and provides valuable insights and analytics to help inform our social media strategy. Review collected by and hosted on G2.com.

What do you dislike about Orlo?

Sometimes the platform can be a bit slow when uploading videos, which can annoy our users. It also can be a bit tricky to set up and maintain the dashboard feature but once you get the hang of it, it's fairly straightforward. Review collected by and hosted on G2.com.

What problems is Orlo solving and how is that benefiting you?

We used to struggle to keep up with our incoming social media messages. Orlo has made it much easier to reply to the public. It's also helped us review our content - see what works and doesn't. Review collected by and hosted on G2.com.

CP
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Orlo?

Bulk tag and actioning posts are incredibly useful for my role. All of the filters are designed well and easy to manage. I haven't ever used a competitor so cannot comment on that. Review collected by and hosted on G2.com.

What do you dislike about Orlo?

Would be useful to have a bulk "hide comment" option as we receive some spam/bot posts sometimes in large volumes and have to hide each post individually which can take some time. Review collected by and hosted on G2.com.

What problems is Orlo solving and how is that benefiting you?

As I mentioned this platform is easy to use. New starters find the platform relatively easy to use which helps with social training. I also find the Orlo customer team very helpful. Review collected by and hosted on G2.com.

MP
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Orlo?

Orlo is a powerful social media platform that has many great features such as Inbox, Campaigns, Anaytics, Content calender as well as the new powerful Inisghts Review collected by and hosted on G2.com.

What do you dislike about Orlo?

The mobile app could be a better user experience that has all the features as the desktop as the current App seems basic and would the user to have better experience. Review collected by and hosted on G2.com.

What problems is Orlo solving and how is that benefiting you?

Using Orlo, we are able to manage all of our social channels under one software and we can manage our mentions, messages and campaign. This saves time and effort. Review collected by and hosted on G2.com.

BM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Orlo?

The campaigns function is extremely useful - allowing you to group and then track the effectiveness of individual campaigns. Review collected by and hosted on G2.com.

What do you dislike about Orlo?

Not being able to edit posts across platforms simultaneously once scheduled. Review collected by and hosted on G2.com.

What problems is Orlo solving and how is that benefiting you?

Simple scheduling saves a lot of time whilst the back end of the system means we can track and analyse easily. Review collected by and hosted on G2.com.

Verified User in Government Administration
AG
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Orlo?

Orlo is a comprehensive multi-purpose tool that allows organisations to manage many different social media accounts in one place.

At the time of writing this review I am working for a local authority, we have over 12 service areas with their own profiles, pages and groups across multiple social networks. Orlo makes managing these exceptionally easy.

Scheduling content across multiple platforms at once saves time and resource.

Having been an Orlo customer for over six years, it's important to note that the company continually strives to improve the products that they produce. They continually ask their users for feedback and take it on board - this is what really appeals to me.

The user interface has been improved drastically throughout the past five years to the point where it now rivals many networks natively.

The team at Orlo are exceptionally helpful and are always accommodating. From the introduction of the product, ongoing customer success and continual training and development, the team has always been there when we need them.

Their pricing is very competitive compared to other providers, especially for a local authority with a limited budget.

Overall, I would highly recommend Orlo as a social media management tool. Review collected by and hosted on G2.com.

What do you dislike about Orlo?

As with all third-party social media management products, Orlo is sometimes limited by what the APIs from the social networks allow them to use. For example, Instagram has only just been introduced and requires further development to make it as user-friendly as Facebook creator studio. There are certain things that one must use the platforms natively for, such as monitoring Facebook groups as this isn't possible through the API.

Sometimes the user interface doesn't function 100% correctly when inserting links or tagging pages into content production, but this isn't a huge issue.

The analysis section could be improved; however I'm aware that this is on their roadmap for 2021. Review collected by and hosted on G2.com.

Recommendations to others considering Orlo:

Orlo could be just what you need to manage social media in your organisation. If you have lots of accounts and lots of people accessing them, then Orlo will help you manage that all easily and confidently. The team are also exceptionally helpful and will be able to work with you to achieve your goals. Review collected by and hosted on G2.com.

What problems is Orlo solving and how is that benefiting you?

By working with services, we have integrated Orlo into the wider organisation, including customer services and reputation management. This means that social media no longer sits on the periphery of the organisation, but is embedded within it.

We save time and resource by scheduling content ahead of time and across multiple social media platforms at once.

We provide better customer service now that departments have adopted Orlo.

Departments are now more confident in using social media because Orlo is easy to use and is backed with robust governance. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Orlo?

Easy to schedule posts and easy to manage users Review collected by and hosted on G2.com.

What do you dislike about Orlo?

Calendar view of posts isn't that helpful when viewing. Hard to get it if Review collected by and hosted on G2.com.

Recommendations to others considering Orlo:

See if the interface is for you first or if other software would be more user friendly for first time social media managers Review collected by and hosted on G2.com.

What problems is Orlo solving and how is that benefiting you?

Great ability to approve posts before publish and manage users and their access Review collected by and hosted on G2.com.

Jim K.
JK
Communications Specialist (Digital Content)
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Orlo?

It's a one-stop-shop for our channel integration, including Instagram. The new Orlo updates are helping us grow our reach - being able to schedule our content at relevant times straight onto our feed using Orlo is a no-brainer. It's giving us more time to focus on content creation and talking with our audience. Review collected by and hosted on G2.com.

What do you dislike about Orlo?

Nothing that springs to mind, and if there is, the support is really good. Review collected by and hosted on G2.com.

What problems is Orlo solving and how is that benefiting you?

The time it takes to monitor our interactions across channels. Orlo helps to solve this by having everything in one place. I love how we can then produce reports on this. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
UT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Orlo?

Orlo is a super user-friendly tool. It's allowed us to have meaningful conversations with our customers, ensuring we can reply in a timely fashion - especially when we see a large increase in traffic (which can happen very suddenly within the transport sector). It's also helped us improve our teams' organisation as everyone is across our scheduled content and can easily track performance. Review collected by and hosted on G2.com.

What do you dislike about Orlo?

There's not much to dislike - a great tool to manage your social media presence and track the performance of your team and your content. Review collected by and hosted on G2.com.

What problems is Orlo solving and how is that benefiting you?

It brings all of your conversations across your channels into one place. It's also helped us understand our busier periods throughout the week so that we can plan accordingly. Review collected by and hosted on G2.com.