I like having so many tools to make my job easier integrated into one system. Having all of my policies managed by the same system that houses my audit standards makes it much easier to ensure that everything is covered in policy and that we can easily locate proof at audit time. Being able to connect risk to those same frameworks and policies gives me an even greater sense of confidence in our overall compliance health. I appreciate the level of control given to me over individual permissions. Review collected by and hosted on G2.com.

The policy management system could use a bit of work. A keyword search within policies would be a huge improvement. Also, the ability to retire/archive a policy with a note on when and why would be helpful, rather than just deleting it and keeping a separate record and archive. I appreciate the level of control given to me over individual permissions, but a more robust profile system that covers basic needs and scenarios would be helpful. It's easy to get in over your head trying to fix a small problem and end up with a mess to sort through. Review collected by and hosted on G2.com.

I like the clean layout, which makes it straightforward and easier to onboard users. The connections between modules make linking an entity to multiple processes easier. I also appreciate the customization options which allow us to set up our Optro platform to align with our business needs and organizational structure. Review collected by and hosted on G2.com.

While there is a lot of information on the AuditBoard Academy, it is disorganized and hard to know what is up to date, and often lacks sufficient detail to help solve the problem I'm trying to address. There are often multiple ways to achieve the same outcome, but there is not clear guidance on how to do so. The platform is very dynamic, but managing it is difficult without sufficient support or detailed guides. Review collected by and hosted on G2.com.

The best thing about Optro is the customization options applicable to your audit methodology and automatic workflow routing which is very simple to use and seamlessly progresses the files. The platform is very user friendly and easy to understand for users. (This review if from a user and not administrator) Review collected by and hosted on G2.com.

One thing I think is more related to our audit process where sometimes, we have three layers of reviews but Optro only allows for two levels. Review collected by and hosted on G2.com.

I love the collaboration tools such as tags. The support and collaboration with the Customer Success Managers really helps us achieve our strategic goals. The new reporting dashboards are so flexible and allow us more control in our reporting. Review collected by and hosted on G2.com.

In the past, I mentioned that there aren't calculated fields in dashboards but now there are! My only issue I'd like to see is more depending filters where the dropdowns are filtered based on another selection. There is some control but not in all dropdowns. Review collected by and hosted on G2.com.

Optro has finally added the AI-enabled testing capability to its platform with its acquisition of Midship. (After the integration) It should finally be able to compete with all the AI startups that have sprung up in the last 6 - 12 months. Review collected by and hosted on G2.com.

Its interface has not been updated for the last few years and it has become stale. It has very limited reporting capability. Review collected by and hosted on G2.com.

I like how its a one stop shop and it can be used for different things and purposes and overall risk and control tracking and testing and work paper uploading and collaboration Review collected by and hosted on G2.com.

I think the UI is not the best and it feels very crowded and overwhelming and there is a lot going on on all the pages Review collected by and hosted on G2.com.

Optro provides an all in one package solution for our GRC requirements providing a centralised platform to house our risks and controls as well as perform testing over these. The interactions between the modules is extremely helpful and ensures that updates to one area are updated throughout the platform Review collected by and hosted on G2.com.

Optro is on the more expensive side and adding on additional modules to obtain the full functionality can increase the costs. Some of the user functionality could still be improved, although we typically found it was ahead of all of their competitors Review collected by and hosted on G2.com.

I like Optro's user-friendliness and the good and available support staff. It saves time for users since any questions can be answered quickly by Optro staff, who can also help us with harder questions like reporting and survey setup. The initial setup was easy, although it did require SMEs from the team to assist with deployment. We switched to Optro primarily because of its user-friendliness compared to what we used before. Review collected by and hosted on G2.com.

I find the forms for SOX kind of cumbersome, and I think the native reporting, visualizations, and surveys feel a bit 2000's. They are not very advanced, although they are okay for a SaaS. Review collected by and hosted on G2.com.

The reason I dropped the rating a little bit is I am working on survey templates and Optro does not have a good branching feature like MS Forms. I would like to have a little more features with Likert in MS Forms would have been helpful Review collected by and hosted on G2.com.

Having better design and user friendly features in Workstream for surveys would be great. Review collected by and hosted on G2.com.

The way Optro surfaces relevant tools and integrations based on actual workflow context rather than generic category browsing has changed how our team approaches finding new solutions. Instead of spending hours evaluating options that turn out to be irrelevant we are landing on genuinely useful tools much faster than before. The curated quality of what gets surfaced has also meant that the tools we discover through Optro tend to be production ready rather than half finished products that look good in a screenshot. Review collected by and hosted on G2.com.

The coverage of niche industry specific tools is still developing and we occasionally hit gaps where a category we need is underrepresented. Review collected by and hosted on G2.com.