Openforce Pros and Cons

I love that Openforce is a "one stop shop" for onboarding new I/C's and they receive real time communication during the process. Openforce is much more simpler/easier to use than the previous business we used to use. I can easily submit settlements on a weekly basis, with timely processing. Openforce's customer service as been top tier since the ease of integrating their business. I am in contact with customer service weekly and I've always received prompt responses/resolutions to my questions/challenges. I am able to use the portal frequently with the submission of settlments. There are also many other features I have access to with the portal, such as checking the onboarding status of I/C's, etc. Review collected by and hosted on G2.com.

I've only experienced one downside with Openforce's customer service in over a year. I have chalked it up to the representative not having adequate knowledge of process and therefore provided me with incorrect information. Review collected by and hosted on G2.com.

Openforce is an easy way to keep my pay organized. Everything is combined here. I have one website to log into, which saves me time. I use Openforce multiple times throughout the week. Openforce has a very userfriendly APP and I have never had an issue logging in nor has there been any confusion about how to use the APP. I also have my comerical insurance through Openforce and it is very affordable. Review collected by and hosted on G2.com.

I do not have any examples of any downsides of using Openforce Review collected by and hosted on G2.com.

Everyone in Client Services is extremely helpful! The website is very easy to use! I use Openforce all day every day. Review collected by and hosted on G2.com.

I need to understand how to run the reports more Review collected by and hosted on G2.com.

I find Open Force to be user friendly, easy to navigate through the site and their client support is top notch. My rep, Sara Garci and Jason Sugrue are excellent team members and always resolve any issues we have in the quickest manner possible. Review collected by and hosted on G2.com.

I get a lot of complaints about the customer service team. When my drivers call in for assistance, they either wait on hold for extended periods or do not get the assistance they need Review collected by and hosted on G2.com.

The thing I like best about Openforce is their customer service. They are usually quick to respond and are always pleasant to deal with. Review collected by and hosted on G2.com.

I would say the speed of the system can be slow at times. They have improved a little recently and it is better than it was. Review collected by and hosted on G2.com.

They have everything you need for when uploading driving docs. and when it comes to looking at paystubs or getting your tax info. Review collected by and hosted on G2.com.

The site can be slow at times. When it comes to updating documents, it can be hard to find the right area to upload/update them. Review collected by and hosted on G2.com.

The fact that they are always updating and trying to make things easier and better to make me more productive Review collected by and hosted on G2.com.

I found it to be very slow as far as navigating and opening pages Review collected by and hosted on G2.com.

I like all of the perks offered! It gives us an edge to be able to offer more to our driver force! Review collected by and hosted on G2.com.

Nothing that I can think of. All of the users in the office are fond of the service. Review collected by and hosted on G2.com.

Customer Service responds promptly regarding concerns and technical issues. Great customer service. Review collected by and hosted on G2.com.

Contractors often have issues completing their enrollment due to errors and internal matters. Review collected by and hosted on G2.com.

They have everything you need on openforce, and it's all easy to get to for really anyone using it. Review collected by and hosted on G2.com.

The site could be a tad faster on document loadings. Review collected by and hosted on G2.com.