OnSolve Platform Reviews & Product Details

Configuring Alert SMS and email notifications for incident tickets in ServiceNow has helped our team stay updated in a timely manner. The platform offers useful features such as notification groups, reporting, and scheduling, which make it easier to manage alerts and ensure everyone receives the necessary information when needed to the target sudience. Review collected by and hosted on G2.com.

The documentation and guidance could use improvement, as they are currently lacking in clarity. Additionally, having a dashboard that allows users to navigate between different scheduler zones and organize them by group name would be very helpful. Review collected by and hosted on G2.com.

What I like best about the OnSolve platform is its ability to deliver real-time, customizable alerts during critical events, ensuring rapid response. Review collected by and hosted on G2.com.

One drawback of the OnSolve platform is its complexity, especially when navigating some advanced features. Review collected by and hosted on G2.com.

We've been using OnSolve's Send Word Now for over 10 years and pleased with it's stability, reliability, and interface. Review collected by and hosted on G2.com.

OnSolve has done many acquisitions with complimenary and/or competing systems. It may have been too much to chew on at the same time. But I have confidence their combined features will produce an exemplary solution. Review collected by and hosted on G2.com.

The ease of sending a message using the online tool. The customer support and ease of connecting with them when there have been issues. The Marketing Team has also been great. Review collected by and hosted on G2.com.

The Reporting feature needs to be upgraded and enhanced. Especially when running an All Contacts Report. The new name of the company, "OnSolve" is not very descriptive of an emergency notification system - the Send Word Now name is more catchy and describes what the company's products do. The "OnSolve" name is vague. Review collected by and hosted on G2.com.

OnSolve MIR3 is user friendly and easy to maintain. Managing users and notifications in the system is straightforward. Review collected by and hosted on G2.com.

The mobile application is basic and lacks some key features such as listing of users. Review collected by and hosted on G2.com.

I was handed the administration of our MIR3 instance with no experience, and I found the interface to be easy to follow and work with. Review collected by and hosted on G2.com.

I want the ability to build a favorites menu to access the things I use most often right at the top of the menu. Review collected by and hosted on G2.com.

Multiple available templates ease the process of creating timely critical communications. I also like the reporting features. Review collected by and hosted on G2.com.

I experience some issues with accuracy when using the Self Update feature. Review collected by and hosted on G2.com.

It was great to see and hear from you again Review collected by and hosted on G2.com.

Bad news about the internet connection with that Review collected by and hosted on G2.com.

MIR3 allows for fast notification of key stakeholders in easy to navigate menus and contact lists. A must have for enterprise continuity and mass alerting. Review collected by and hosted on G2.com.

It may just be the network settings of my organization, but saved username and password or the ability to access keychain information for faster login would be great. Often the notifications we need to make are time sensitive and time spent logging in is time away from objective. Review collected by and hosted on G2.com.

It is a simple interface and easy to send group texts. The reports are great to see usage and easy to follow up with. Review collected by and hosted on G2.com.

It seems a bit cumbersome to get to the place to send out messages. It should be right in the front and set up once you log in. Once your groups are in then it is easier. Review collected by and hosted on G2.com.