# OnSolve Platform Reviews **Vendor:** OnSolve **Category:** [Emergency Notification Software](https://www.g2.com/categories/emergency-notification) **Average Rating:** 4.4/5.0 **Total Reviews:** 15 ## About OnSolve Platform The OnSolve Platform for Critical Event Management is designed to help enterprises, organizations and government agencies identify risk, communicate effectively and manage response holistically. OnSolve combines AI-powered threat detection with mass notification, incident management and travel risk management to form the industry’s most comprehensive unified Platform. We know critical event management is not one-size-fits-all. That’s why the OnSolve suite of products scales to meet your needs. Use one, or any combination, of our award-winning products through every step of the critical event lifecycle: PREPARE with risk assessments, historical trends and statistics before anything even happens. DETECT threats early with accurate, focused alerts and impact assessments. ACTIVATE response teams by disseminating information needed to quickly mobilize. RECOVER faster with the right technology to better understand, handle and mitigate risk. The OnSolve suite of products are cloud-based and used to identify risk, communicate effectively and recover quickly from disruption: Risk Intelligence is powered by AI and supported by humans and gives you the information you need about potential threats to your people and operations. Mass Notification offers precision geo-targeted communications across multiple modalities for comprehensive crisis response. Incident Management provides the ability to initiate, collaborate and manage events posing disruption or harm to your people and operations – all from within one seamless experience. With an open architecture methodology, the OnSolve Platform can be integrated seamlessly into your existing environment. It's easily customizable and simple to use, and it’s backed by 24/7 software support experts. ## OnSolve Platform Pros & Cons **What users like:** - Users value the **real-time, customizable alerts** of OnSolve Platform, enhancing timely updates during critical events. (2 reviews) - Users appreciate the **real-time, customizable alerts** from OnSolve, which enhance timely updates and effective communication during critical events. (2 reviews) - Users value the **ease of use** of the OnSolve Platform, enabling timely and customizable alerts for critical events. (2 reviews) - Users value the **real-time, customizable alerts** of OnSolve Platform, enhancing timely updates and effective incident management. (2 reviews) - Users appreciate the **real-time, customizable alerts** of the OnSolve Platform, ensuring quick responses during critical events. (1 reviews) - Communication Efficiency (1 reviews) - Users value the **real-time customizable alerts** on the OnSolve platform for enhancing rapid response during critical events. (1 reviews) - Data Reporting (1 reviews) - Easy Installation (1 reviews) - Features (1 reviews) **What users dislike:** - Users find the **complexity** of the OnSolve platform challenging, particularly when dealing with advanced features. (2 reviews) - Users find the **inefficiency** of OnSolve's interface challenging, complicating the navigation of its advanced features. (2 reviews) - Users find **navigation issues** problematic due to complex features and unclear documentation on the OnSolve platform. (2 reviews) - Users find **poor navigation** in the OnSolve Platform frustrating, impacting efficiency and ease of use. (2 reviews) - Users find the **complex configuration** of the OnSolve platform challenging, particularly with advanced feature navigation. (1 reviews) - Users find the **complexity of advanced features** on the OnSolve platform to be a significant drawback in navigation. (1 reviews) - Dashboard Issues (1 reviews) - Dashboard Usability (1 reviews) - Users find the **difficult navigation** of the OnSolve platform challenging, especially with its advanced features. (1 reviews) - Insufficient Information (1 reviews) ## OnSolve Platform Reviews ### 1. Efficient Alert Management and Timely Notifications for critical Incident tickets. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about OnSolve Platform?** Configuring Alert SMS and email notifications for incident tickets in ServiceNow has helped our team stay updated in a timely manner. The platform offers useful features such as notification groups, reporting, and scheduling, which make it easier to manage alerts and ensure everyone receives the necessary information when needed to the target sudience. **What do you dislike about OnSolve Platform?** The documentation and guidance could use improvement, as they are currently lacking in clarity. Additionally, having a dashboard that allows users to navigate between different scheduler zones and organize them by group name would be very helpful. **What problems is OnSolve Platform solving and how is that benefiting you?** onSolve's MIR3 platform helps by sending alerts via SMS, call, or email whenever we receive P4 or P8 incident tickets. In the backend, it allows for the configuration of groups, schedulers, and usernames. However, it would benefit from a more organized and user-friendly dashboard. ### 2. OnSolve is a reliable critical event management platform that delivers real-time alerts. **Rating:** 4.5/5.0 stars **Reviewed by:** gagan p. | Security Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about OnSolve Platform?** What I like best about the OnSolve platform is its ability to deliver real-time, customizable alerts during critical events, ensuring rapid response. **What do you dislike about OnSolve Platform?** One drawback of the OnSolve platform is its complexity, especially when navigating some advanced features. **What problems is OnSolve Platform solving and how is that benefiting you?** OnSolve is solving the problem of delayed communication during critical events by providing real-time alerts and automated notifications. ### 3. Solid Reliability **Rating:** 4.5/5.0 stars **Reviewed by:** KEVIN D. | Disk Jockey, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about OnSolve Platform?** We've been using OnSolve's Send Word Now for over 10 years and pleased with it's stability, reliability, and interface. **What do you dislike about OnSolve Platform?** OnSolve has done many acquisitions with complimenary and/or competing systems. It may have been too much to chew on at the same time. But I have confidence their combined features will produce an exemplary solution. **What problems is OnSolve Platform solving and how is that benefiting you?** The ability to send one message to many modalities. **Official Response from Diana Harr:** > Thanks for taking the time to share your feedback, Kevin. We greatly appreciate your support and trust in us - it's much appreciated! ### 4. Easy to use and dependable! **Rating:** 4.0/5.0 stars **Reviewed by:** Barry E. | Director, Business Continuity Management, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2022 **What do you like best about OnSolve Platform?** The ease of sending a message using the online tool. The customer support and ease of connecting with them when there have been issues. The Marketing Team has also been great. **What do you dislike about OnSolve Platform?** The Reporting feature needs to be upgraded and enhanced. Especially when running an All Contacts Report. The new name of the company, "OnSolve" is not very descriptive of an emergency notification system - the Send Word Now name is more catchy and describes what the company's products do. The "OnSolve" name is vague. **Recommendations to others considering OnSolve Platform:** Check out the Map Location function - it's great! **What problems is OnSolve Platform solving and how is that benefiting you?** Instant communication with our employees and customers. The mapping feature has been invaluable for us espeically when we need to determine where our employees are located in relation to an incident. ### 5. OnSolve MIR3 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about OnSolve Platform?** OnSolve MIR3 is user friendly and easy to maintain. Managing users and notifications in the system is straightforward. **What do you dislike about OnSolve Platform?** The mobile application is basic and lacks some key features such as listing of users. **Recommendations to others considering OnSolve Platform:** Gain an understanding of their future roadmap and how their other products impact the future of MIR3. **What problems is OnSolve Platform solving and how is that benefiting you?** OnSolve MIR3 is our corporate emergency notification system. It is used to quickly communicate when we have an emergency or a high level incident. Our project management office also uses MIR3 on implementation weekends to notify team members of key milestones. ### 6. Good product, and fantastic support! **Rating:** 4.5/5.0 stars **Reviewed by:** Scott N. | Systems and Technology Lead, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2022 **What do you like best about OnSolve Platform?** I was handed the administration of our MIR3 instance with no experience, and I found the interface to be easy to follow and work with. **What do you dislike about OnSolve Platform?** I want the ability to build a favorites menu to access the things I use most often right at the top of the menu. **What problems is OnSolve Platform solving and how is that benefiting you?** It meets all of our emergency and crisis communications needs, and we have built policies that incorporate MIR3 specific menus. The map groups and the ability to scrub those groups for accuracy before sending are outstanding. ### 7. Great dashboard and very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Derrick G. | N, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about OnSolve Platform?** Multiple available templates ease the process of creating timely critical communications. I also like the reporting features. **What do you dislike about OnSolve Platform?** I experience some issues with accuracy when using the Self Update feature. **Recommendations to others considering OnSolve Platform:** Ensure that you review all available reference materials. There are tons of features available during different scenarios. **What problems is OnSolve Platform solving and how is that benefiting you?** We're able to send timely updates to all firm users regarding our COVID response and firm closures, when applicable. ### 8. Perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Adel A. | Admin officer , Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2019 **What do you like best about OnSolve Platform?** It was great to see and hear from you again **What do you dislike about OnSolve Platform?** Bad news about the internet connection with that **Recommendations to others considering OnSolve Platform:** The attachments regarding should be received by administrator **What problems is OnSolve Platform solving and how is that benefiting you?** Information and internet service ### 9. Efficient, streamlined notification **Rating:** 5.0/5.0 stars **Reviewed by:** Keith L. | Firefighter II/Emergency Medical Technician, Public Safety, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2019 **What do you like best about OnSolve Platform?** MIR3 allows for fast notification of key stakeholders in easy to navigate menus and contact lists. A must have for enterprise continuity and mass alerting. **What do you dislike about OnSolve Platform?** It may just be the network settings of my organization, but saved username and password or the ability to access keychain information for faster login would be great. Often the notifications we need to make are time sensitive and time spent logging in is time away from objective. **What problems is OnSolve Platform solving and how is that benefiting you?** Enterprise continuity and mass notification of campus employees. Typically when there is a system outage or environmental situation which may impact corporate services, key players can be notified by text, email, phone call, or all of the above. Groups are established so only those who need to receive notification are alerted and can respond promptly. This ensures services are always running and even large scale emergencies have a smaller impact on the company’s bottom line. ### 10. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about OnSolve Platform?** It is a simple interface and easy to send group texts. The reports are great to see usage and easy to follow up with. **What do you dislike about OnSolve Platform?** It seems a bit cumbersome to get to the place to send out messages. It should be right in the front and set up once you log in. Once your groups are in then it is easier. **Recommendations to others considering OnSolve Platform:** Getting it set up with all the groups and numbers is the longest issue. After that have many mangers to maintain and use the system or it will fall by the wayside. It has many applications but being underutilized is its worth enemy. **What problems is OnSolve Platform solving and how is that benefiting you?** emergency communication to staff and being able to send out time sensitive updates to large groups across the country. ### 11. Easy emergency notification system **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie N. | Sr. HRMS Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about OnSolve Platform?** Administration is a breeze with maintaining employee data. **What do you dislike about OnSolve Platform?** We had troubles with getting the desktop messaging to work. We use it for phone/text/email but we couldn't get it configured with our security network and PC set up for some reason. We had to abort that implementation and not use that feature. **What problems is OnSolve Platform solving and how is that benefiting you?** Ease of communication in case of an emergency is the main purpose. We just rolled this out to managers to use on their mobile phone and some are using it for more informal purposes (ie: "pizza party tomorrow, don't bring your lunch!") so they can connect with their team. ### 12. I used this to keep me up to date on fires in Butte County **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about OnSolve Platform?** I used this to keep me up to date on fires in Butte county. I feel like it did its job only half the time. It did not correlate to news on at least 2 occasions. **What do you dislike about OnSolve Platform?** It was not up tp date 2 out of 3 times I used it. **What problems is OnSolve Platform solving and how is that benefiting you?** Possibly road closure notifications ### 13. Great mass communicator **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Emergency Room RN, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2017 **What do you like best about OnSolve Platform?** make contacting a large amount of staff quickly at multiple different phone numbers, text and/or email address all at one time. You are able to setup different call list or setup scenarios to alert the appropriate staff or customers. **What do you dislike about OnSolve Platform?** it can be hard to modify or update information on call lists or scenarios. **Recommendations to others considering OnSolve Platform:** explore all of the options that are available, maximize your dollar by utilizing all the product has to offer. **What problems is OnSolve Platform solving and how is that benefiting you?** Ability to contact many different levels of staff, depending on the situation, whether it is sick call or an internal disaster. you can contact customers to indicate if your business is unexpectedly closed. ### 14. Easy and simple to use **Rating:** 3.5/5.0 stars **Reviewed by:** Raj T. | Product Manager, Gastroenterology Marketing, Pharmaceuticals, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2016 **What do you like best about OnSolve Platform?** Simplicity and ease of use. Well structured and known entity. **What do you dislike about OnSolve Platform?** Not much, could be more flexible with option s **Recommendations to others considering OnSolve Platform:** Give it a shot **What problems is OnSolve Platform solving and how is that benefiting you?** Quick turn, ease of dissemination and clearly. communicate ideas and updates ### 15. useful program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2016 **What do you like best about OnSolve Platform?** this is a convenient product that has a lot to offer. **What do you dislike about OnSolve Platform?** limited customization for individual use **What problems is OnSolve Platform solving and how is that benefiting you?** we're able to communicate easier amongst the team and share encrypted files without fear of a security breach ## OnSolve Platform Discussions - [What is OnSolve Critical Communications used for?](https://www.g2.com/discussions/what-is-onsolve-critical-communications-used-for) - 1 comment - [View OnSolve Platform pricing details and edition comparison](https://www.g2.com/products/onsolve-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+08%3A07%3A22+-0500&secure%5Bsession_id%5D=b5e617ce-6081-4816-8504-b1b9e07b6503&secure%5Btoken%5D=bde5fa5b117cbc65fef49517afee0792daf03e33f80e8bc3b694dc30a9d98c06&format=llm_user) ## OnSolve Platform Integrations - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) ## OnSolve Platform Features **ServiceNow Apps** - ServiceNow Integration - Value **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Emergency Planning** - Scenario Planning - Automated Workflows - Auditing & Compliance **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Emergency Management** - Mass Alerts and Notifications - Threat Monitoring - Geolocation - Integrated Response - Crisis Communication - Post-Event Analysis **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top OnSolve Platform Alternatives - [AlertMedia](https://www.g2.com/products/alertmedia/reviews) - 4.7/5.0 (524 reviews) - [RedFlag](https://www.g2.com/products/redflag/reviews) - 4.8/5.0 (78 reviews) - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) - 4.5/5.0 (332 reviews)