OnPay staff are great at customer support. I struggled a bit with setup, but the wonderful and patient people at OnPay got me up and running. Integration with QuickBooks makes running payroll a snap, and our accounts map seamlessly to the correct budget lines. They helped me find the settings that weren't quite right and stayed on the phone until the whole situation was sorted. What a wonderful experience! Review collected by and hosted on G2.com.
Written instructions are limited for a person who is not already familiar with payroll setup. I tried to fix my issues, but because it was my first time setting up payroll I found it difficult to find the help pages containing the information I needed. This is a nonissue when you discover the staff are helpful and patient. Review collected by and hosted on G2.com.
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352 out of 353 Total Reviews for OnPay
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Customer support has been top-notch. We've had a number of relatively complicated items come up and their support has been helpful and quick to resolve things. Their interface is simple and intuitive. I've been accustomed to more complex systems such as PayChex and Paylocity, and this interface is refreshingly simple which is great for our current application. As the primary user of the system (using it multiple times each week, this is important for me. I've also appreciated the integrated services some of which we've taken advantage of. Initial implementation was also very easy. Their team was helpful and responsive and the how-to articles were also specific to our state and needs. Review collected by and hosted on G2.com.
Not a problem with OnPay, per se, but the interface is different enough from other vendors that there is a learning curve to find certain settings or features if you're used to another system. Once I understood the system, though, I appreciate it. Review collected by and hosted on G2.com.
OnPay understands Payroll processing and Payroll taxes. I love that I can relax and know that my payroll is being handled professionally and accurately. I have employees in four different states and keeping track of all that would be a nightmare, but I don't have to worry about it because OnPay handles them all. My employees really like the interface and the direct deposit. They can look up their paystub and balances any time they want. I also pay contractors through OnPay, so my year end reporting for W-2s and 1099's is all taken care of! The price is very reasonable for the amount of work that this takes off of my plate - much less expensive than hiring a bookkeeper and more secure and private as well. Review collected by and hosted on G2.com.
It can be a bit of a search to find the email to send in any notices from States and the AI chatbot is not very helpful yet, but I expect that will improve over time. The humans involved are extremely helpful and quick! Review collected by and hosted on G2.com.
The best so far has been the onboarding team and how friendly and easy it was to work with them. There was no such thing as a dumb question and all information was easily accessible on the online portal. It was amazingly simple and quite painless. It covers more features than I needed in the software but it is good to know that the features are available when I need them Review collected by and hosted on G2.com.
The downside is it is all on me to plan and execute the payroll. My worry is always, I do not know what I dont know. It will take a bit of time of always asking questions of the CS team at OnPay but I'm hopeful the onbarding process is sign of the CS team as well. Review collected by and hosted on G2.com.
It is easy to onboard new employees and customize pay types and rates. I also like that there are several add-ons. We use them to manage our 401k and they also have HR and other features that are optional. Review collected by and hosted on G2.com.
There is a number to call for assistance but I'd appreciate a chat feature for quick questions. Review collected by and hosted on G2.com.
After reviewing multiple payroll services for our small business, we decided to go with OnPay due to cost and services included. It is affordable, easy to use, and the services provided save me time and eases my mind when it comes to quarterly filings because I know OnPay is taking care of it for me. Helps ease that "oh no! I forgot something" when a deadline hits. Review collected by and hosted on G2.com.
I don't really dislike anything. It can be a little tricky to change the pay frequency when you have to do a special run (like sudden employee termination), but I figured it out and got through it. Review collected by and hosted on G2.com.
OnPay has some of the most helpful customer service staff I have ever encountered. Any issues I've had have been resolved very quickly and concisely. I have usually only had to speak to one person to resolve my issue. It is also super easy to run payroll and minimizes my workload significantly. Review collected by and hosted on G2.com.
There are a lot of services I do not use on OnPay and I wish I could edit my dashboard to not show the services I do not use. Also, the Payroll schedule formatting is not super intuitive and it took me a few rounds to truly understand what days go in which payroll cycle. Review collected by and hosted on G2.com.
The onboarding specialist was knowledgeable and professional, yet personable and patient (I asked a LOT of questions). The specialist was very responsive with email replies and made it easy to schedule time to talk. The company set up and employee profile set up were simple to navigate done quickly. For small business or non-profits this is a great payroll system. Review collected by and hosted on G2.com.
Some of the functions or features were tricky to find at first but once I knew where to find them it will easy in the future. Review collected by and hosted on G2.com.
When we finally committed to making the switch to OnPay from our previous provider, the transition went very smoothly. OnPay did all the transferring of information which made it a less overwhelming task.
Their pricing for our non-profit organization is very helpful to our budget. Review collected by and hosted on G2.com.
The only thing that was not clear to me after verifying my bank through the automated process, was that I needed to record the amounts that were debited to my bank account from OnPay to move forward in the registration process. Review collected by and hosted on G2.com.
OnPay isn't trying to take advantage of me as a volunteer, small church treasurer. Once it was setup, there is really not much else that requires my attention. When I have had questions, the support staff are knowledgeable and patient. Review collected by and hosted on G2.com.
I'm struggling to think of something I dislike... the hardest part was the setup which was a breeze compared with the previous company we worked with. Review collected by and hosted on G2.com.
I was really nervous about hiring my first employees and ensuring all the correct paperwork and processes were in place so their experience was smooth and so was mine. I researched different payroll services and chose OnPay for the suite of services they provide geared toward small businesses combined with their reasonable pricing. I have been relieved and impressed with the ease of getting set up in OnPay and running payroll, and particularly with their excellent customer support, who have responded promptly and been thoroughly addressed any concerns or issues I have had as I get set up. My first payroll run went smoothly and easily! Review collected by and hosted on G2.com.
They do not provide support getting set up with the state tax and labor departments. While they partner with a third party to support, that third party doesn't have actual customer support staffing. All that said, the third party did get my business set up with the state without issue. So minor dislike... just would have preferred the excellent service of OnPay through these associated tasks. Review collected by and hosted on G2.com.
