Onfido Pros and Cons

An easy way to verify identities with a variety of documents. Review collected by and hosted on G2.com.

Verification is dependent entirely on the quality of the scan Review collected by and hosted on G2.com.

Great customer support, our CSM is great. We perform hundreds of checks a day with a low failure rate. We recently rollout out multilingual support and setting up the onfido sdk to support this and customise where necessary was easy Review collected by and hosted on G2.com.

Sometimes the data validation is inaccurate and it can be tricky to get it corrected Review collected by and hosted on G2.com.

The thing that i like the most is that they are always trying to improve their product. Review collected by and hosted on G2.com.

I don't like that Onfido always try to sell you new stuff but they don't fix the problems with the current product Review collected by and hosted on G2.com.

Some of the upsides of Onfido is that they're always innovators in this market. They are up to date with the newest tech and fraud detection solutions. Review collected by and hosted on G2.com.

In the last 3 years we've worked with them we've had a lot of CSMs and commercial teams that have changed. Review collected by and hosted on G2.com.

1. Cross Globe Coverage

2. Strong brand recall Review collected by and hosted on G2.com.

1. Havent started levaraging AI

2. POA verificaiton is not as clean as POI integration and coverage of POA integration is not very high Review collected by and hosted on G2.com.

The CSM service is excellent; super responsive and helpful, with a real desire to help you get the best out of the product. Review collected by and hosted on G2.com.

Our current intgeration can make it diffult to get decent MI, however this should be resolvd with an upgrade. Review collected by and hosted on G2.com.

It's a biometric model, offering an effective solution for fraud prevention. Review collected by and hosted on G2.com.

Minor technical issues, but quickly resolved. Review collected by and hosted on G2.com.

Onfido provides an extra layer of potection against identity fraud/theft Review collected by and hosted on G2.com.

Deep fake videos were being auto-approved at one time Review collected by and hosted on G2.com.

Sales and onboarding. The tool is working fine for KYC. Review collected by and hosted on G2.com.

Onfido is sending completely incorrect invoices, which are tenfold the amount they should be. I tried to contact the Billing department several times to discuss, but no response. As you understand I am not willing to pay for services we did not get. After a while they cut off their services. I am now trying to get into contact with them for more than 20 days, but no response what so ever. Unbelievable. Extremely unprofessional. Review collected by and hosted on G2.com.

the AI usgage of detecing fraudulent IDs Review collected by and hosted on G2.com.

some gaps such as the user only needs to complete 1 out of the 2 challanges Review collected by and hosted on G2.com.