Sumsub Reviews & Product Details

The UI is structured well, and it's easy to find what you are looking for. It integrates amazingly with our platform to make verifying your account as easy as possible for a customer, but also for the agent who might be reviewing it. It works super fast with our back office, and when you approve an application, it is almost instantly translated into other connected workspaces. I honestly cannot give an opinion on the support, since we haven't ran into any major issues that would require reaching out to them, ever since I've been working with it. They are great at planning, scheduling meetings to discuss future implementations, and suggesting the best courses of action. I haven't used the AI aspect of it, but I'm sure it might be helpful, just not to everyone. Review collected by and hosted on G2.com.

Lately, the accuracy of the extraction of names/information out of certain documents has led to a manual review by an agent. It's a no-brainer for that to be upgraded soon. Review collected by and hosted on G2.com.

Sumsub offers a wide range of verification features and seems to cover many different document types and regions. The platform is somewhat powerful and has a comprehensive set of tools for helping with compliance. Review collected by and hosted on G2.com.

Where to start: My primary concerns are about complexity and security.

Security Concerns: The verification process feels like it could be significantly stricter. At times, it seems too easy to bypass, which raises concerns about its reliability for catching sophisticated fraud.

Lack of Transparency: It's confusing to understand which specific security regulations (KYC, AML, etc.) are being applied and how. The platform needs to provide more transparency on the compliance logic.

Complexity: The platform could be more simplified. The user interface is not always intuitive and can be difficult to navigate, making the overall workflow feel more complex than necessary. Review collected by and hosted on G2.com.

Sumsub is our go to for KYC verification. All of the features are great and tested to the maximum the verification rate is great. Moreover, the transaction monitoring part of it is perfect Review collected by and hosted on G2.com.

Sometimes it reads data wrong from KYC documents Review collected by and hosted on G2.com.

What I like the best about Sumsub are the user-friendly interface, verification levels, workflow builder and high success rate. Review collected by and hosted on G2.com.

Nothing really, I love everything about it. Review collected by and hosted on G2.com.

We have 4 years working with sumsub to implement our Costumer identification program, we have changed many times according to our needs and some auditors recommendation. The flows for the different programs are really dynamic and bring us the capabilities to do changes in real time. They collect every important document and take care, and the team supporting us is really good and careful.

In our daily operations we have been using sumsub and this has made easy our scalability.

Its all connected to our backend and the changes are sent without any hassle Review collected by and hosted on G2.com.

In the past we had some difficulties understanding some of the flow setting and the were helpful solving this. Also the support would have sometimes a hard time to change some things, probably trying to understand your motivation behind changes. Review collected by and hosted on G2.com.

I like being able to rely on a solution that integrates everything in one place: identity verification, transaction monitoring, and company verification. This greatly facilitates management and makes the process more efficient. Review collected by and hosted on G2.com.

Sometimes some unexpected false positives appear, which makes a manual review necessary. Review collected by and hosted on G2.com.

I appreciate the very good interface for managing user information, alongside a detailed dashboard for verification processes. The ability to define my own verification flow and the seamless mobile usability of such a flow are standout positives. I also find the flexible support and sales team valuable. The manageable pricing model by Sumsub, where I can select what I need without being pushed to buy inappropriate packages, is a big plus. Review collected by and hosted on G2.com.

I find the UI interface could be much more flexible, allowing for better integration into our existing web or mobile applications. The customization of graphics, colors, buttons, and fonts seems limited, which restricts our ability to tailor it to our brand's look and feel. Review collected by and hosted on G2.com.

Aumaub has expressed powerful identity verification measures that helps us manage compliance process

The app manages multiple documents verification processes, where customers onboard our business from diverse platforms

We have secured automation of identity verification, lowering the chances of fraud

We obtain clear tracking through the help of Sumsub Review collected by and hosted on G2.com.

Sumsub has a strict and complex verification process, which results to false rejection

The prices are entirely high, compromising the affordability of small firms, that need to level up Review collected by and hosted on G2.com.

Sumaub issues multiple and accurate verification procedures, with suitable compliance measures

The tool has different verification methods, including biometric scans, document checks, database lookups, among others

Sumsub has a global coverage, which controls all languages in different countries Review collected by and hosted on G2.com.

Sumsub faces verification lag, more so on some documents or regions

Non technical users find Sumsub more complex and demands extra orientation Review collected by and hosted on G2.com.

I believe having a direct reason for the rejections labeled by the client helps me stop searching for it. Review collected by and hosted on G2.com.

The process skips certain verifications and approves some clients who should not have been approved originally. Review collected by and hosted on G2.com.