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Onfido Reviews & Product Details

Verified User in Sports
US
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Onfido?

I like the clean interface and really well-designed steps. I like that it's easy to integrate the SDKs for my developers, and love their high pass rates more than anything else! Review collected by and hosted on G2.com.

What do you dislike about Onfido?

The downsides are that troubleshooting can be hard, and support can be hard to come by as you need to email the Onfido support line. Upgrading SDKs repeatedly can be a lift as well. Review collected by and hosted on G2.com.

What problems is Onfido solving and how is that benefiting you?

We have many customers that we cannot verify via credit check, so we like to use ONfido to verify our customers with their ID. Onfido does document checks and facial similarity checks for us. It benefits us by letting folks in our platform in a simple and easy to use way. Review collected by and hosted on G2.com.

Onfido Overview

What is Onfido?

Onfido, an Entrust company, helps businesses to build automated identity verification around their unique needs with an end-to-end, AI-powered identity verification solution. We help 1,200+ businesses power open, secure, and inclusive relationships with their customers. Our Real Identity Platform helps businesses to seamlessly onboard customers at scale while stopping fraud and navigating KYC, AML and other regulatory requirements.

Onfido Details
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Product Description

The end-to-end identity verification platform.

How do you position yourself against your competitors?

The Onfido Real Identity Platform is an end-to-end identity verification designed to make KYC and AML compliance, fraud detection, and customer onboarding simple.

Our comprehensive Verification Suite features our award-winning document and biometric solutions, trusted data sources, and invisible fraud detection signals.

Onfido Studio is our no-code workflow builder. It makes building tailored experiences simple, so you can maximize acquisition and minimize risk by automatically deploying the right checks for every customer.

Atlas™ AI powers our analysis. Built using global, diverse datasets and refined over 10 years it makes fast, fair, and accurate identity verification a reality.


Seller Details
Company Website
Year Founded
1969
HQ Location
Minneapolis, MN
Twitter
@Entrust_Corp
6,427 Twitter followers
LinkedIn® Page
www.linkedin.com
3,352 employees on LinkedIn®
Phone
1-888-690-2424
Description

Entrust keeps the world moving safely by enabling strong identities, secure payments, and protected data. We offer an unmatched breadth of solutions that are critical to the future of secure enterprises, governments, the people they serve, and the data and transactions entrusted to them. With our experts serving customers in more than 150 countries and a network of global partners, it’s no wonder the world’s most entrusted organizations trust us.


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Recent Onfido Reviews

KC
Kelvyn C.Small-Business (50 or fewer emp.)
4.5 out of 5
"We've been using Onfido since 2019"
If your business requires Know Your Customer (KYC) compliance, Onfido is an excellent option. Their solution not only delivers outstanding service ...
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Great for online identification verification"
ease of use, makes user turn head 90 degrees to detect deep fake, and watchlist.
JB
James B.Small-Business (50 or fewer emp.)
5.0 out of 5
"Easy to use, digital process is first class"
Dashboard reports and results display is exactly what we need for the business. API integration easy.
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104 out of 105 Total Reviews for Onfido

4.4 out of 5
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104 out of 105 Total Reviews for Onfido
4.4 out of 5
104 out of 105 Total Reviews for Onfido
4.4 out of 5

Onfido Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for OnfidoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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KC
Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Onfido?

If your business requires Know Your Customer (KYC) compliance, Onfido is an excellent option. Their solution not only delivers outstanding service but is also designed for ease of use, ensuring a smooth and efficient process. Review collected by and hosted on G2.com.

What do you dislike about Onfido?

As with any international solutions or compliance vendor, I sincerely hope they consider offering a lower-commitment package for their clients. This approach would provide greater flexibility and competitiveness. Review collected by and hosted on G2.com.

What problems is Onfido solving and how is that benefiting you?

Assisting us to conduct a liveness check with selfie against a goverment issud ID or passport. Review collected by and hosted on G2.com.

GD
Senior Product Operations Lead
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Onfido?

Very easy to use from a non developer level, integration into our own system also has been helpful, and very indepth documentation helps us understanding how we can best utilize the tool Review collected by and hosted on G2.com.

What do you dislike about Onfido?

I think the feature support is indeed a bit limited for ID types but still covers the most important/most common forms of IDs. Review collected by and hosted on G2.com.

What problems is Onfido solving and how is that benefiting you?

Since we deal with health insurance applications as an exclusively web based broker, we utilize Onfido to verify the identities of our consumers while at the same time minimizing the amount of exposure/work necessary for them to do so. Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos
AG
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Onfido?

Ondifo is really good at detecting and preventing fraud.

The platfomr is very intoitive and user friendly and makes it easy to integrate and build the identity verification process.

Easy to build more complicated flows and scale up as the business requires using the onfido studio. Review collected by and hosted on G2.com.

What do you dislike about Onfido?

The only thing that is to mention here would be that it might generate some false positives from time to time, but considering the wide range of fraudulent attempts Onfido is able to identify, this is a very small inconvenience. Review collected by and hosted on G2.com.

What problems is Onfido solving and how is that benefiting you?

Ondifo solves the challenge of manually verifying documents while still keeping a high quality standard identifying any potential fraud threats. This provides a better customer experience without any compromise from a compliance perspective. Review collected by and hosted on G2.com.

PT
Customer Experience Designer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Onfido?

Onfido does their best to improve and resolve issues as soon as they can. They take care of us really well, and ensure continuous success. Review collected by and hosted on G2.com.

What do you dislike about Onfido?

Onfido is quite costly in terms of investment, as well as updates or requested enhancements don't come as quickly as we would want since many entities use it. Review collected by and hosted on G2.com.

What problems is Onfido solving and how is that benefiting you?

Onfido provides identity and fraud detection and liveness checks which really help us automate the eKYC process Review collected by and hosted on G2.com.

AB
Head of Customer &amp; Merchant Operations
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Onfido?

Identity verification made fast as well as its great human support. We use the service daily, onboarding an average of more than 1,000 customers. Review collected by and hosted on G2.com.

What do you dislike about Onfido?

Document segregation on Malaysian market not fully comprehensive Review collected by and hosted on G2.com.

What problems is Onfido solving and how is that benefiting you?

As part of our due diligence practice, we are required to perform KYC in which ONFIDO's solution has made that extremely easy to do without any physical presence needed from the end-user. Review collected by and hosted on G2.com.

JB
COO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Onfido?

Dashboard reports and results display is exactly what we need for the business. API integration easy. Review collected by and hosted on G2.com.

What do you dislike about Onfido?

Associated costs with volume - although this is just a necessary evil! Review collected by and hosted on G2.com.

What problems is Onfido solving and how is that benefiting you?

Our regulatory requirement for the FCA but also KYC and (we work in automotive) we deal with high value goods so knowing who our customers are. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Onfido?

ease of use, makes user turn head 90 degrees to detect deep fake, and watchlist. Review collected by and hosted on G2.com.

What do you dislike about Onfido?

Receiving 4 emails per person's identification is a little annoying, but its easy to use and easy to view. Review collected by and hosted on G2.com.

What problems is Onfido solving and how is that benefiting you?

confirming identification when we cannot verify the identity in person. Review collected by and hosted on G2.com.

Verified User in Banking
AB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Onfido?

I highly recommend Onfido. It's a reliable and user-friendly solution for identity verification. Review collected by and hosted on G2.com.

What do you dislike about Onfido?

Some users find Onfido's verification process time-consuming, and there have been occasional delays in customer support response times Review collected by and hosted on G2.com.

What problems is Onfido solving and how is that benefiting you?

Onfido is helping us in achiving the Identity Verification for our end users. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Onfido?

The solution works and does not require a lot of maintenance on the client side Review collected by and hosted on G2.com.

What do you dislike about Onfido?

We have not been able to influence IDV completion rates to be even higher Review collected by and hosted on G2.com.

What problems is Onfido solving and how is that benefiting you?

ID Verification onboarding. Helps us stay compliant while growing the business Review collected by and hosted on G2.com.

SC
Director, Engineering
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Onfido?

Its a fairly stable provider for a critical risk service Review collected by and hosted on G2.com.

What do you dislike about Onfido?

Analytics on the data we put through onfido could be improved. Also developer transparency on upgrades in OS level dependencies have not been that clear. Review collected by and hosted on G2.com.

What problems is Onfido solving and how is that benefiting you?

Identification is the main problem onfido is solving for us and its benfiting us in our KYC journey. Review collected by and hosted on G2.com.