Okendo Features
What are the features of Okendo?
Collection
- Review Forms
- Personalization
Moderation
- Reviewer Validation
- Response Types
Use Cases
- E-commerce
- Customer Service
Display Options
- Integration & APIs
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Okendo Categories on G2
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Consumer Intelligence
Customer Feedback | Provides a forum for customers to give feedback and data storage for company analysis. | Not enough data | |
Competitive Intelligence | Allows users to get real-time information on competitors performance and reputation. | Not enough data | |
Sentiment Analysis | Gives users greater visibility into the how feel and respond to reputation gaining tactics. | Not enough data |
Reporting
Revenue Reporting | Provides tools with enhanced filtering and correlation between revenue and reputation. | Not enough data | |
Corporate Reporting | Helps monitor the overall performance of marketing efforts and brand establishment. | Not enough data | |
Dashboard | Provides a centralized hub and management tools for all data points related to online reputation. | Not enough data |
Media Monitoring
Social Networks Monitoring | Helps track and monitor social media trends and interactions. | Not enough data | |
Social Media Management | Helps manage social messaging and measures the full impact of social campaigns. | Not enough data | |
Digital Media Monitoring | Helps manage ad messaging and measures the full impact of digital advertising campaigns. | Not enough data |
In-House Management
Employee Performance | Gives visibility into employee performance and each individual's impact on reputation initiatives. | Not enough data | |
Team Workflow | Helps establish a workflow that allows team members to communicate effectively and collaboratively. | Not enough data |
Collection
Authentification | Provide multiple methods of user authentication such as social media accounts. | Not enough data | |
Review Forms | As reported in 10 Okendo reviews. Generate review forms and questionnaires to gather feedback from users. | 100% (Based on 10 reviews) | |
Personalization | As reported in 10 Okendo reviews. Ability to personalize review forms and questionnaires based on user type. | 92% (Based on 10 reviews) | |
Engagement | Allow users to share, like/dislike, and comment on reviews. | Not enough data | |
Community Q&A | Consumers can ask questions about products and request feedback from peers. | Not enough data |
Moderation
Reviewer Validation | Checks to ensure the reviewers are real people who used the products. This feature was mentioned in 10 Okendo reviews. | 90% (Based on 10 reviews) | |
Response Types | Based on 11 Okendo reviews. Evaluate consumer feedback to ensure that it's authentic and relevant. | 95% (Based on 11 reviews) | |
Legal Agreements | Define and implement terms and conditions for privacy, copyright, or intellectual property. | Not enough data |
Use Cases
E-commerce | Reviews can be collected directly from e-commerce platforms or online stores. This feature was mentioned in 11 Okendo reviews. | 100% (Based on 11 reviews) | |
Retail | Reviews can be distributed across multiple channels (online, in store, etc.). | Not enough data | |
Customer Service | Allow consumers to provide feedback while interacting with customer service representatives. 10 reviewers of Okendo have provided feedback on this feature. | 97% (Based on 10 reviews) |
Administration
Incentives | Provide incentives for reviewers, such as coupons and gift cards. | Not enough data | |
Syndication | Manage syndication to distribute reviews across multiple channels. | Not enough data | |
Insights | Analyze data points such as page views, average rating, or consumer sentiment. | Not enough data | |
Content | Support multiple types of user generated content such as text, video, or photos. | Not enough data | |
Sampling | Manage product samples used for promotional purposes. | Not enough data |
Display Options
Badges | Generate multiple types of badges based on user ratings. | Not enough data | |
Widgets | Create reviews widgets that can be embedded on websites and online stores. | Not enough data | |
Integration & APIs | Provide APIs or direct integration with e-commerce software and website builders. 11 reviewers of Okendo have provided feedback on this feature. | 95% (Based on 11 reviews) | |
Marketing | Manage marketing campaigns, as well as SEO, SERP, and A/B testing. | Not enough data |
Survey Management
Survey Builder | Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor | Not enough data | |
Question Types | Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings | Not enough data | |
Templates | Offers pre-built templates for creating surveys with different audiences or use cases | Not enough data | |
Survey Distribution | Provides tools for distributing surveys through email, SMS, social media, etc. | Not enough data |
Survey Customization
Branching/Skip Logic | Helps create more intelligent surveys based on respondent's actions and answers | Not enough data | |
Branding | Allows users to customize survey colors, logos, and URLs to match company branding | Not enough data | |
Multimedia Support | Ability to embed videos, photos, or other rich media | Not enough data | |
Multilingual Surveys | Allows for creation of surveys in different languages and advanced survey translation | Not enough data |
Survey Insights
Reporting & Analytics | Provides tools to visualize and analyze data | Not enough data | |
BI Tools Integration | Allows integration with third -party reporting and business intelligence applications | Not enough data | |
Data Exporting | Allows users to export reports from the product into an .xsl, .csv, or .pdf file | Not enough data | |
Permissions | Allows administrators to set permissions on viewing, filtering, or sharing survey results | Not enough data |
Loyalty Experience
Loyalty Engine | Provides a loyalty engine that can configure different types of loyalty programs to reward customers for specific purchases, actions, or behaviors. | Not enough data | |
Rewards | Offers a flexible and customizable reward system. | Not enough data | |
Membership | Segments customers into tiers or membership groups. | Not enough data | |
Personalization | Personalizes messaging and rewards based on a customer's profile, purchase history, membership status, etc. | Not enough data | |
Gamification | Provides gamified features such as badges, achievements, and leaderboards. | Not enough data | |
Loyalty Cards | Includes tools for managing and designing branded physical or digital loyalty cards. | Not enough data |
Loyalty Platform
Communication Tools | Provides built-in messaging tools to communicate with loyalty program members via email, SMS, and/or push notifications. | Not enough data | |
Customer Relationship Management (CRM) | Allows users to view and manage customer profiles within the platform. | Not enough data | |
Loyalty Analytics | Offers comprehensive analytics to track ROI and engagement with the loyalty program. | Not enough data | |
Localization | Supports multiple languages and currencies. | Not enough data | |
Integrations | Integrates with other marketing and commerce software such as CRM, ERP, point-of-sale (POS) systems, or e-commerce platforms. | Not enough data |
