NoFraud Reviews & Product Details

NoFraud has done an amazing job of monitoring for not only fraudulent orders but orders from resellers as well. We started working with them in summer of 2023 and have seen an increase in sales that shopify wouldn't let through that were trustworthy and we've correctly blocked orders that shouldn't go through. We've been able to set up additional rules that take the manual guesswork out of our day to day and can spend our time with more useful tasks. Implementation was fairly easy and we are making constant provements. Review collected by and hosted on G2.com.

Though NoFraud has done a great job blocking resellers I think there are improvements that can be made when customers place multiple orders in a short time frame. Saying this though, they are quick to take our feedback and make improvements. Review collected by and hosted on G2.com.

Their software was easy to integrate with our BigCommerce site. They do a great job of detecting fraudulent orders, and the few times we have received a chargeback the process of submitting for a credit has been easy. If we ever have a question or concern about an order, I can email them and generally get a response within an hour or two. Review collected by and hosted on G2.com.

We do occasionally have a valid order get declined, where the customer will contact us to see why their order has been cancelled. A little frustrating for us and the customer, but we can reach out to NoFraud and ask them to manually review the order and they usually approve it. We've had NoFraud for almost 5 years now and have never had an issue we couldn't get resolved with their Customer Support. Review collected by and hosted on G2.com.

I really liked how flexible it is and that it is a very interesting product for fraud prevention and offers room to grow within the company. It is also very exciting to use because it is easy to use and since we implemented it we feel totally secure. Review collected by and hosted on G2.com.

Sometimes the analysis of the reports is a bit slow and I think it should be improved. Review collected by and hosted on G2.com.

The screening algorthim is mostly accurate at detecting fraud orders and has been beneficial in automating our fraud detection. The blocklist feature is useful for preventing future fraud orders from repeat offenders. Review collected by and hosted on G2.com.

The emails that are sent to users to vertify their identity can sometime be too invasive in what they ask for personal information (we have gotten this feedback). Review collected by and hosted on G2.com.

It's truly a set it and forget tool with minimal maintenace. Also, it is a lot stronger than Shopify's native fraud alerts. Review collected by and hosted on G2.com.

There is no downside to NoFraud and don't wait before you need NoFraud to implement it. It's like insurance, you don't need it until you do and then the problem is even bigger!

Integration is a breeze too and they will hold your hand the whole time. Review collected by and hosted on G2.com.

I like the ease of use and reliability. It's an intiutive dashboard that doesn't require a lot of training to fully understand. Review collected by and hosted on G2.com.

The time that it takes for the review process to be completed often exceeds our shipping hold times. Review collected by and hosted on G2.com.

We enjoy the analysits being able to review transactions on our behalf- it's a huge time saver. We also like the 24/7 support since our ecommerce business is always up and running! Their support team also got us up an running with NoFraud very quickly, while also taking time to thouroughly explain each step of their verification process. Review collected by and hosted on G2.com.

We don't particularly love transactions failing only for reasons like "email address having little history" or if a customer uses a VPN. Review collected by and hosted on G2.com.

We've been very happy with NoFraud and the protection it offers against fraudulent orders. It's much more effective than Shopify's built-in tools and has had a very low rate of false-positives or false-negatives. Customer support has also been consistently responsive and helpful. Pricing is reasonable as well. Setup is easy and there's almost no work to maintain it - you just install it and forget it for the most part. We have had some false-positives but it's easy to add an email to the whitelist after customer support confirms that they're a legitimate customer. Review collected by and hosted on G2.com.

Because you have to disable Shopify's built in automatic payment capture so that orders go through NoFraud before payment is accepted, it can be a minor nuisance if you have payment methods that are excluded from NoFraud (e.g. PayPal, which has its own chargeback protection). However, the NoFraud support team was helpful and I was able to set up an automation using Shopify Flow to capture all the payments that don't go through NoFraud. Review collected by and hosted on G2.com.

In addition to the built in fraud protection offered by shopify, NoFeaud give us that "second opinion" - allowing us to make more informed decisions. Review collected by and hosted on G2.com.

It can get a little expensive when you don't have many high risk orders but worth it when the worse does happen! Review collected by and hosted on G2.com.

Previously we had to rely on Shopify's native fraud detection system which is extremely basic and only provides low, medium or high scores for orders. NoFraud has a much more sophisticated screening process and provides a pass or fail recommendation so we don't have to make a sjubjective decision on our own. This has taken away human error on our end and meant we have full confidence in passing or failing orders.

NoFraud also automates payment capture and order cancelling so we don't take payment from the customer until the order has passed and, if it fails, we don't have to manually cancel and the users funds are returned timely.

The software has generally saved us a lot of time, headache and financial exposure. Review collected by and hosted on G2.com.

I can't think of any major downsides to NoFraud. Having to pledge to a monthly minimum payment to use the service is probably the only downside but I understand this is priced fair and required so that NoFraud can offer chargeback protection in the first place. Review collected by and hosted on G2.com.