Nexthink Pros and Cons

Monitoring all applications on a system becomes effortless and it proves invaluable in predicting potential faults in the future. This tool also enables an in-depth analysis of employee productivity, offering unparalleled insights. Furthermore, the tool allows effortless integration of flows, campaigns, and actions, thanks to its REST API support. Implementing the solution is much easier the only thing requires is Nexthink collectors once it is done then there you go. Review collected by and hosted on G2.com.

While there isn’t much to criticize, I find that NQL can be a bit challenging to learn initially, especially for those without prior scripting experience. However, once you gain familiarity with scripting, it becomes an excellent tool to work with. Given its extensive features and options, mastering the tool does require some time and effort. Review collected by and hosted on G2.com.

I like the simplicity of installation procedure. We can install nexthink agent just like that by few clicks. As we are working on Customer support, we can easily foundout the issue with the Asset by look after logs. And also we have integrated with servicenow also for faster resolution of incidents related to assets. Also i like the feature of remote actions and campaigns. Overall a good tool for enterprise asset management. Review collected by and hosted on G2.com.

There is no proper resources to learn the nexthink. Getting better in this area will significantly usefull for more users, So providing good self learning resources is much needed. Review collected by and hosted on G2.com.

Nexthink is a well-rounded tool that should be a staple for any field technician. The confidence in troubleshooting with Nexthink is a whole other level of maintenance.

There are many things that Nexthink does exceptionally well; one of them is the campaign and one-click remote action combo, where you can announce and get consent from end-users to remediate issues on their devices. This is a perk that many may overlook. While obtaining the users' approval and addressing an issue remotely that may have caused much more chaos is highly commendable on its own, it also reflects the amount of insight, digital experience, and influence the department is actually capable of.

IT and maintenance departments usually struggle with recognition on for their work, as doing a good job in these industries means that, in ensuring stability you tend to make fewer appearances and headlines. That is why a campaign displays the turbulence fix in such an innovative and effective manner, helping to showcase everyone's efforts in a simple and tailored pop-up. Review collected by and hosted on G2.com.

While remarkable in many ways, I dislike its rule-based assignment and the trouble of marking, tagging and, categorizing. Review collected by and hosted on G2.com.

I like Nexthink's focus on the user experience and the tools it provides to uncover things happening in the enviornment that may detract from that experience without relaying on the user to inform IT. Users are not IT monitors and Nexthink gets this. Finally the customer service is excellent. Nexthink works hard to ensure that customers get what they need out of the platform and are always on top of issues. Review collected by and hosted on G2.com.

I wish Nexthink had better integration with MDMs like Intune. It would be great to utilize things already configured in Intune like platform scripts, app installs/uninstalls, and policies via nexthink. Review collected by and hosted on G2.com.

With Nextthink, it was easy to deploy scripts and monitor deployment as well. Normally I'd face lots of issues with winrm when using a mid-server to deploy scripts on a remote machine. Review collected by and hosted on G2.com.

A few things about NQL is i am unable to see all stats i'd require. For example.. How many users in a city have logged into this machine. But instead, I can only see for a number of machines in different cities. Review collected by and hosted on G2.com.

Nexthink is a good endpoint monitoring tool that improves user experience visibility across devices.

I can gain insights into the devices and identify potential issues before they arise, allowing for timely resolution.

The dashboards are highly useful, making it easy to identify values and monitor them. Review collected by and hosted on G2.com.

Sometimes its difficult to install it in a machine.Thhe setup and develpoyment is complex. The cost is little bit higher. Review collected by and hosted on G2.com.

Nexthink is really helpful when it comes to improving Digital Employee Experience (DEX). It gives a complete overview of IT systems affect employee productivity and satisfaction.The DEX score feature because it combines technical performance data and employee feedback was good and to spot and fix problems. The real-time analytics is another good feature, identify issues quickly and fix them before Review collected by and hosted on G2.com.

I found a bit challenging is the setup process,it is complicated for first-time users. It takes some time to get into it and make understand all the features to use full. The pricing is bit high sometimes integrating with other tools kindoff difficult. Review collected by and hosted on G2.com.

Nexthink’s interface is intuitive and user-friendly. The real-time visibility and insights Nexthink offers make it easy to spot issues and trends. It's ability in tracking device performance, application health, and user experience in real-time. We use Nexthink to do periodic reviews and reports to assess device health and application performance. Review collected by and hosted on G2.com.

Nexthink’s initial setup and deployment is not as good as it can be. We face some occasional failures during setup Review collected by and hosted on G2.com.

The whole experience from the beginning of our journey to the present has been a wonderful. The level of support has been exceptional and the knowledge and willingess to help consultants have been really great.

The tool is very intuive and easier to use than other soltutions, it has great features and seems to be always improving each upgrade.

The imlemenation was a long road however due to the help of our dedicated consultant Abdul Hasnath it made the experience a really good one.

The tool is already being used by various IT teams and we are getting some great and productive results from it. Review collected by and hosted on G2.com.

no real downaides to the tool.

There are a few things that would help which may be looked at in the future such as application load times and maybe a way to capture the dex score and make it clear as to why the overall score has changed. Review collected by and hosted on G2.com.

Nexthink provides valueable insight into a large data set of PC related telemetry, use and web based application which when properly mined and used, offer the opportunity to create quick effective solutions to solve PC related issues, insights into user activities, resource scoping and consumption and compliance. It is integratable into numerous systems and offer lots of possibilities to creatively problem solve and provide enterprise insight. From data gather, to automation, alerting, orchestration, and communication, Nexthink is second to none. Review collected by and hosted on G2.com.

The length of data retention is still a slight limitation of the product. Currently it provides 30 days and it would be of extreme benefit to expand this to at least 60 days. This allows more scoping and investigational work to be done to figure out when issues started and how they were potentially solved through updates, patchings or automations available. Review collected by and hosted on G2.com.