I'll be honest; I left the practice in large part because of how horrible NextGen is. So the only pro I can say about NextGen was that I was overjoyed to not have to use it anymore.
All of the clinicians at my clinic hated NextGen. The only people who seemed to think it was a good program were those in the billing department. So that gives you a good idea of what it was designed for. Review collected by and hosted on G2.com.
Too many clicks.
Organized in nested, size-locked windows and you can't toggle back and forth between, e.g. ordering window, ICD-10 window, and note (let alone prior notes). Every time you switch tabs, NextGen asks if you want to save changes even if none were made!
Bloated notes (5 pages for a UTI/URI!)
Encounters lock at 7 days, so if you're working on older charts or messages/labs, you have to close everything you're working on, re-enter your login/password, and then unlock the Encounter.
No intuitive way to do the most basic messages about your patient. No message center. Instead, you create an Encounter and enter a "Telephone Message". Responding to a Telephone Message is nothing like e-mail. Messages are not organized in threads, but rather, in Encounters that remember, lock after 7 days. Trying to find an old message is impossible- you literally open up a page that lists every single Telephone Message ever generated on your patient!
Anticoagulation flowsheet. You end up with pages and pages of INRs and doses that are not even in chronological order!
NextGen routinely froze and/or crashed multiple times per week without any warning or explanation. This was obviously detrimental to the clinical workflow in our practice.
Customer support was non-existent. As an FQHC, NextGen would not even help us directly. Instead, they made us go through a third-party organization called OSIS, which had no power to change anything about the software. The response I got to all of my requests for customization/improvement was "working as designed".
Since NextGen was completely unable to accommodate things like keeping track of basic health maintenance for primary doctors, our clinic had to add on plug-ins that further slowed down the program and led to further crashes.
So inefficient that our workplace hired scribes for every clinician. Everyone still took home 1-2 hours of work at night even after we had scribes. Review collected by and hosted on G2.com.
156 out of 157 Total Reviews for NextGen Healthcare EHR
Overall Review Sentiment for NextGen Healthcare EHR
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NextGen allows for multiple customizations. We have customized templates which help our providers streamline their workflow. Our users state it is very simple to navigate. Definitely user friendly. Review collected by and hosted on G2.com.
We don't like the number of clicks it takes on various screens (i.e. medications). The nurses don't like that you can only be in one patient chart at a time. Review collected by and hosted on G2.com.
It's a robust and complete EHR, and includes everything a provider would need to care for their patients Review collected by and hosted on G2.com.
Hosting support isn't always dependable but for the most part it works great. Review collected by and hosted on G2.com.
NextGen's templates and macros make charting a breeze, saving me tons of time and frustration. Review collected by and hosted on G2.com.
I would appreciate more flexibility to tailor the interface and workflows to my specific needs. The current setup feels somewhat generic at times. Review collected by and hosted on G2.com.
Faxing directly from the EMR, inbox is great Review collected by and hosted on G2.com.
The complex user interface, lots of technical issues such a global memory issues, when trying to fax. issues with templates . Review collected by and hosted on G2.com.
It has tons of features to use jn billing but only UI needs to be improved as there are other competators like ECW Kareo Review collected by and hosted on G2.com.
Its UI should be more easy to understand all the options and its speed is little laggy Review collected by and hosted on G2.com.
Ita easy and quick and talking about the workflow it's also easy but need some pictorial representation as well. Review collected by and hosted on G2.com.
Loading time is slow sometimes. This is the main thing which i have noticed Review collected by and hosted on G2.com.
I love the ability to effectively manage the care of my patients while also improving overall care that our patients receive, Review collected by and hosted on G2.com.
The crystal reports could be better. Sometimes they are slow to pull information. Review collected by and hosted on G2.com.
Payment posting feature is really impressive to keep your invoice records Review collected by and hosted on G2.com.
All over it is good but sometimes its takes time to open new windoww Review collected by and hosted on G2.com.
Very helpful especially with payment posting and data entry and billing details Review collected by and hosted on G2.com.
None so far. Everything seems flawless and operationaland helpful Review collected by and hosted on G2.com.
Charting and being able to manage the care of our patients Review collected by and hosted on G2.com.
The reports of it. Confusing is the best way to describe it. Review collected by and hosted on G2.com.
