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NextGen Healthcare EHR Reviews & Product Details

HW
Director of IT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about NextGen Healthcare EHR?

It gives the user the ability to move from one program to another, making it easier for the providers to edit their work. I like that NextGen has invested in Televideo and Telehealth way before COVID and OTTO was great application. The new patient portal is also great. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Instead of moving to a better GUI NextGen is not revamping its interface. It has been the same for a long time. It should move like a web-based interface with tabs and make it easy to manage. Improved cross-functionality with other modules will be great. Review collected by and hosted on G2.com.

Recommendations to others considering NextGen Healthcare EHR:

Great product with an amazing opportunity to be a leader of the pack, however, the organization needs to follow trend and adopt ease of use to customers. Review collected by and hosted on G2.com.

What problems is NextGen Healthcare EHR solving and how is that benefiting you?

Improve quality of healthcare and provide seamless integration between providers. Review collected by and hosted on G2.com.

NextGen Healthcare EHR Overview

What is NextGen Healthcare EHR?

NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that results in healthier patients and happier providers. NextGen® Enterprise EHR offers your practice configurable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, your providers’ smartphones become an extension of your EHR, which saves valuable time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities to our clients, replacing their need for additional integrated solutions. Managed cloud hosting keeps your practice secure and makes upgrades easy, though on-premise options are also available. NextGen® Enterprise PM supports patient registration and scheduling, eligibility verification, and pre-service financial clearance. It also provides rules-based charge creation, claims scrubbing and processing, and supports A/R management and collections and reporting. Your healthcare organization can benefit from robust technology and professional services that integrate with your EHR and PM system. You can enhance patient engagement, better manage your revenue cycle, optimize the management of your patient population, and expand communication with other healthcare organizations. NextGen® Office is a cloud-based EHR designed to support your practice growth, save staff time, and increase patient volume. This fully integrated clinical and billing platform features specialty-specific EHR content, mobile accessibility, a revenue cycle management system, and a convenient patient portal. Your care team can benefit from easy-to-use, cost-efficient technology that adapts to their workflow and is accessible from anywhere. They can touch, talk, or type encounter notes directly into the clinical documentation. Patients can also be empowered to manage their care as you enable them to go online to schedule appointments, request refills, schedule virtual visits, and connect with their providers.

NextGen Healthcare EHR Details
Product Website
Languages Supported
English
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Product Description

NextGen Healthcare is a leading healthcare software and services company that empowers the transformation of ambulatory care. Our smart, electronic health record solutions help ambulatory practices alleviate the burden of documentation, advance clinical outcomes, connect with other health systems, elevate provider and patient satisfaction, streamline the revenue cycle, and foster healthier communities

How do you position yourself against your competitors?

NextGen Healthcare solutions help empower patients to take control of their health to improve outcomes and increase loyalty. We enable clinicians to be more productive and engaged. We are devoted to driving predictable financial outcomes, and ensure frictionless interoperability to promote more seamless information exchanges. By providing insights to identify gaps and manage risks, we strive to better coordinate care.


Seller Details
Company Website
Year Founded
1974
HQ Location
Remote
Twitter
@NextGen
21,518 Twitter followers
LinkedIn® Page
www.linkedin.com
3,142 employees on LinkedIn®
Ownership
Private
Description

NextGen Healthcare, Inc. is a leading provider of innovative healthcare technology and data solutions. We are reimagining ambulatory healthcare with award-winning EHR, practice management and surround solutions that enable providers to deliver whole-person health and value-based care. Our highly integrated, intelligent, and interoperable solutions increase clinical quality and productivity, enrich the patient experience and drive superior financial performance. We are on a relentless quest to achieve better healthcare outcomes for all. Learn more at nextgen.com, and follow us on Facebook, X, LinkedIn, YouTube, and Instagram.    


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Overview Provided by:

Recent NextGen Healthcare EHR Reviews

CG
Carol G.Mid-Market (51-1000 emp.)
3.0 out of 5
"NextGen is a user friendly EHR solution and very customizable."
NextGen allows for multiple customizations. We have customized templates which help our providers streamline their workflow. Our users state it is ...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Medical billing pain management"
Very good for pain management our provider is very happy to used best part is payment posting
Verified User
A
Verified UserMid-Market (51-1000 emp.)
2.5 out of 5
"There are a lot of good things about NG but we've been having some issues lately"
It's a robust and complete EHR, and includes everything a provider would need to care for their patients
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NextGen Healthcare EHR Media

NextGen Healthcare EHR Demo - NGE Ambient Assist
NGE Ambient Assist
NextGen Healthcare EHR Demo - NGE Clinical Hub
NGE Clinical Hub
NextGen Healthcare EHR Demo - NGE Patient Payment
NGE Patient Payment
NextGen Healthcare EHR Demo - NGE Financial Billing
NGE Financial Billing
NextGen Healthcare EHR Demo - NGE Population Health
NGE Population Health
See more about how Altura Centers for Health utilizes NextGen Healthcare solutions to thrive and achieve better healthcare outcomes for all in the process.
Play NextGen Healthcare EHR Video
See more about how Altura Centers for Health utilizes NextGen Healthcare solutions to thrive and achieve better healthcare outcomes for all in the process.
See the value of NextGen Ambient Assist for yourself in this quick combination testimonial and demo.
Play NextGen Healthcare EHR Video
See the value of NextGen Ambient Assist for yourself in this quick combination testimonial and demo.
People caring for people. Parents caring for children. Children caring for their parents. Siblings helping siblings. Neighbors looking out for each other. And providers, caring for them all. That’s not just what we all do – it’s who we are.
Play NextGen Healthcare EHR Video
People caring for people. Parents caring for children. Children caring for their parents. Siblings helping siblings. Neighbors looking out for each other. And providers, caring for them all. That’s not just what we all do – it’s who we are.

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156 out of 157 Total Reviews for NextGen Healthcare EHR

3.7 out of 5
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NextGen Healthcare EHR Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for NextGen Healthcare EHRQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
CG
IT/Implementation Specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about NextGen Healthcare EHR?

NextGen allows for multiple customizations. We have customized templates which help our providers streamline their workflow. Our users state it is very simple to navigate. Definitely user friendly. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

We don't like the number of clicks it takes on various screens (i.e. medications). The nurses don't like that you can only be in one patient chart at a time. Review collected by and hosted on G2.com.

What problems is NextGen Healthcare EHR solving and how is that benefiting you?

We are able to document in one place. Sending electronic prescriptions is easy. Review collected by and hosted on G2.com.

Response from Katelyn Bailey of NextGen Healthcare EHR

Thank you for sharing your feedback on NextGen Healthcare EHR. We're thrilled to hear that you find our solution user-friendly and customizable. We appreciate your comments about the number of clicks and the limitation of being in one patient chart at a time. Your input is valuable as we continuously strive to enhance our platform. We're glad to hear that NextGen Healthcare EHR is helping you streamline workflows and simplify tasks like electronic prescribing. We'll make sure to pass your feedback along to our team for further review. If you have any additional suggestions or need assistance, please feel free to reach out. Thank you for choosing NextGen Healthcare EHR!

Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about NextGen Healthcare EHR?

It's a robust and complete EHR, and includes everything a provider would need to care for their patients Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Hosting support isn't always dependable but for the most part it works great. Review collected by and hosted on G2.com.

What problems is NextGen Healthcare EHR solving and how is that benefiting you?

We're able to bill quickly and efficiently. Review collected by and hosted on G2.com.

Response from Katelyn Bailey of NextGen Healthcare EHR

Thank you for sharing your feedback! We're glad to hear that you find NextGen Healthcare EHR robust and complete for patient care. We understand the importance of reliable hosting support and apologize for any inconvenience you've experienced. We're constantly working to improve our services to ensure a seamless experience for our users. If you have any specific issues you'd like us to address or if you need further assistance, please don't hesitate to reach out. Your efficiency in billing is important to us, and we're here to support you every step of the way. Thank you for choosing NextGen Healthcare EHR!

Shameem M.
SM
Mobile Application Developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about NextGen Healthcare EHR?

NextGen's templates and macros make charting a breeze, saving me tons of time and frustration. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

I would appreciate more flexibility to tailor the interface and workflows to my specific needs. The current setup feels somewhat generic at times. Review collected by and hosted on G2.com.

What problems is NextGen Healthcare EHR solving and how is that benefiting you?

NextGen tackles the messy world of healthcare paperwork, fragmented data, and frustrating communication. Also, it helps for faster appointments, clearer communication, and ultimately, better care for patients like me. Plus, the system helps analyze vast amounts of data, leading to smarter decisions and improved healthcare overall. Review collected by and hosted on G2.com.

Response from Katelyn Bailey of NextGen Healthcare EHR

We're thrilled to hear that our templates and macros have made charting easier for you. We're constantly working to improve our system's flexibility to better meet individual needs.

Justin A.
JA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about NextGen Healthcare EHR?

Faxing directly from the EMR, inbox is great Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

The complex user interface, lots of technical issues such a global memory issues, when trying to fax. issues with templates . Review collected by and hosted on G2.com.

What problems is NextGen Healthcare EHR solving and how is that benefiting you?

Helps with charting, document scanning, allows us to run two clinics from one platform. Review collected by and hosted on G2.com.

Response from Katelyn Bailey of NextGen Healthcare EHR

We apologize for the complex user interface and technical issues you've experienced. We're continuously working to improve our platform and appreciate your feedback.

Asher Royed A.
AA
Assistant Manager Client Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about NextGen Healthcare EHR?

It has tons of features to use jn billing but only UI needs to be improved as there are other competators like ECW Kareo Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Its UI should be more easy to understand all the options and its speed is little laggy Review collected by and hosted on G2.com.

What problems is NextGen Healthcare EHR solving and how is that benefiting you?

We are runing multiple providers medical billing Review collected by and hosted on G2.com.

Response from Katelyn Bailey of NextGen Healthcare EHR

We appreciate your feedback on the user interface and understand the importance of a seamless experience. We are constantly working on improving our UI to make it more user-friendly and efficient.

Jahangir Q.
JQ
Senior RCM Executive
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about NextGen Healthcare EHR?

Ita easy and quick and talking about the workflow it's also easy but need some pictorial representation as well. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Loading time is slow sometimes. This is the main thing which i have noticed Review collected by and hosted on G2.com.

What problems is NextGen Healthcare EHR solving and how is that benefiting you?

Providing us a platform for EHR which is helpful in storing patient info. Review collected by and hosted on G2.com.

Response from Katelyn Bailey of NextGen Healthcare EHR

Thank you for your feedback! We appreciate your suggestion to make the interface more user-friendly and provide pictorial representations for the workflow. We will definitely take this into consideration for future improvements.

Kanci H.
KH
Chief Executive Officer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about NextGen Healthcare EHR?

I love the ability to effectively manage the care of my patients while also improving overall care that our patients receive, Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

The crystal reports could be better. Sometimes they are slow to pull information. Review collected by and hosted on G2.com.

What problems is NextGen Healthcare EHR solving and how is that benefiting you?

I love ambient health Review collected by and hosted on G2.com.

Response from Stacy State of NextGen Healthcare EHR

We're glad to hear that you are able to effectively manage the care of your patients with NextGen Healthcare EHR and that it has improved overall patient care. We appreciate your feedback about the crystal reports, and we will work to improve their speed and efficiency.

Aman G.
AG
Billing Supervisor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about NextGen Healthcare EHR?

Payment posting feature is really impressive to keep your invoice records Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

All over it is good but sometimes its takes time to open new windoww Review collected by and hosted on G2.com.

What problems is NextGen Healthcare EHR solving and how is that benefiting you?

Its help me to track my all patients bills and payment Review collected by and hosted on G2.com.

Response from Katelyn Bailey of NextGen Healthcare EHR

We appreciate your feedback and are happy to hear that our EHR system is helping you track your patients' bills and payments. We understand the importance of system speed and are working to address any delays in opening new windows.

Ace  L.
AL
Medical Coder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about NextGen Healthcare EHR?

Very helpful especially with payment posting and data entry and billing details Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

None so far. Everything seems flawless and operationaland helpful Review collected by and hosted on G2.com.

What problems is NextGen Healthcare EHR solving and how is that benefiting you?

It benefits us especially with payment posting, billing inquiries and details Review collected by and hosted on G2.com.

Response from Katelyn Bailey of NextGen Healthcare EHR

Thank you for your feedback! We're pleased to hear that NextGen Healthcare EHR has been flawless and operational for you, especially with payment posting and billing inquiries.

Verified User in Medical Practice
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about NextGen Healthcare EHR?

Charting and being able to manage the care of our patients Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

The reports of it. Confusing is the best way to describe it. Review collected by and hosted on G2.com.

What problems is NextGen Healthcare EHR solving and how is that benefiting you?

The ease and layout of EHR benefit me by making my job easier. Review collected by and hosted on G2.com.

Response from Stacy State of NextGen Healthcare EHR

Thank you for sharing your positive experience with NextGen Healthcare EHR. We understand your concerns about the reports and will take your feedback into consideration as we continue to enhance our system.