The Netcore Unbxd on-site search function is one of the best I've seen. It produces great results with very little customization from an administrative side. Review collected by and hosted on G2.com.
On the administrative side, the UX isn't the most user-friendly. After some time, you can figure out where things are and what they do, but it isn't an intuitive system. Review collected by and hosted on G2.com.
60 out of 61 Total Reviews for Netcore Unbxd
Overall Review Sentiment for Netcore Unbxd
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Communication is good and consistent. Integration setup was easy and quick. If I have issues, the team is quick to respond. I requested a LOT of customization for how my search bar looked and behaved. The team went above and beyond to ensure I was satisfied. Review collected by and hosted on G2.com.
I needed a lot more customization than i thought i would need and it took a long time for me to get the product looking and behaving how i wanted.
The platform has kind of a lot to it and I find some aspects challenging. For example, my efforts to boost popular products and brands just bogged down the system and caused my collection pages to load slower so now i dont really take advantage of the boost feature. I find the new collections feature too cumbersome to use because tracking down shopify product id's is too time consuming.
The product recommendations feature will soon not meet my needs. I will be better off using product recommendations from my CDP because it will utilize both in store and online sales data to better inform the algorithm what the true best sellers are. Review collected by and hosted on G2.com.
I really appreciate the way the system delivers search results based on multiple attributes with minimal processing time. The analytics feature is also a highlight, as it provides valuable metrics that help with decision-making Review collected by and hosted on G2.com.
1 . There is no error-handling mechanism in place. When there is a small change, the entire API stops working and returns zero results.
2. After onboarding, a separate team handles support issues, and they are not familiar with the way we’ve implemented things. We had a hard time explaining the attributes that provide the respective values and why they aren’t processing correctly.
3. There are many features in Unbxd that could be utilized, but there is no proper documentation, which makes it difficult for the marketing team to publish new changes.
4. The support team takes a long time to address integration issues post-go-live.
5. The implementation engineer does not respond when issues arise, so we have to approach the support team each time and explain the cause of the issue, which is time-consuming. Review collected by and hosted on G2.com.
They have a prompt customer service support team which looks into resolving errors as quickly as possible. They are also quick to identify solution implementations when your website infrastruture evolves. The product recommendations that Unbxd offers have also lifted our website conversion rates considerably. Review collected by and hosted on G2.com.
The base solution of the platform is powerful and largely sufficient, but I feel that more personalization of the backend platform for each client can be done to squeeze more value out for our user experience. It would be great if their customer success team can invest more time and effort to conceptualize strategies to integrate Unbxd more within the website's journey. Review collected by and hosted on G2.com.
The search on our website has genuinely improved since Unbxd was launched. The feature set included for recommendation modules and merchandising, has offered us a straightforward way to affect the search results for differing customer needs, which has positively impacted the organisation and our customers. Review collected by and hosted on G2.com.
Reporting needs some work to truly get a great picture of what is happening.
The subtle differences between recommendations & search causing two different search results based on the data it uses to craft the results.
Notifications around the upgrades between API versions. Review collected by and hosted on G2.com.
Incredible implementation team that was with us every step of the way. Unlike other vendors, I never felt like they gave us a dev guide and said, "follow this and good luck." Unbxd communicated well and helped our internal teams work toward a common goal with a shared vision between both our companies. Review collected by and hosted on G2.com.
Since our platform is custom-baked, we did have to work through quite a few niggles and implementation took longer than expected. Admittedly, a lot of that wait was on our end. Unbxd did modify a few things on their back end to integrate better with our system, so they went above and beyond to ensure things worked properly. Review collected by and hosted on G2.com.
Duplicating campaigns is pretty simple. It works pretty good with our backend (Magento), which is technically out of date. They did what they could with an old system. Customer support was really nice. They helped quickly and if there was something I didn't understand, they helped me figure out how to use it. The weekly & monthly reports that are sent out are really great. Review collected by and hosted on G2.com.
There were issues with syncing when it came to when we tried to launch sales. There were some features that were disabled, such as certain coding that used to work is no longer possible. This was a big deal as it made some of our landing pages less presentable. There were some pagination issues as well. Review collected by and hosted on G2.com.
Unbxd provide search services. It is easier to use. As they have provided there unbxd panel from which we can configure many things like filters which want to provide, we can look into attribute we pass to them, etc. They have good support team which address issues. Review collected by and hosted on G2.com.
As we are using Unbxd service for our search, we are facing too many issues like api goes down sometimes for certain period of time. Search down for few mins are also expensive for Ecommerce Business. This is the major issue which we are currently facing. Review collected by and hosted on G2.com.
SMEs knows the product well and they work well with the customer, take the customer through the journey that is appropriate for the customer environment.
It is not one way same way. They do work with the customer team end-to-end.
Awesome knowledge and passion of the tool capabilties.
Ease of Integration
East of implementation
East of Use
Number of features Review collected by and hosted on G2.com.
The onboarding handshake process with the tool used - they need to adapt to to the toolset that works with their customer
Proactive approach around onboarding and integration when there is no clear direction from the customer team, lead the discusion and lead the approach. Take that extra step to enable this approach needed and guide the customer through. Review collected by and hosted on G2.com.
Unbxd Search & Browse integrates seamlessly with our website & apps to provide an accurate overview of how the performance has been and how it can be improved.
Their analytics team custom curates several reports as per our needs which helps us simplify our business operations further.
Great team to work with. Review collected by and hosted on G2.com.
They are updating the offering with time. Nothing to dislike as such. Review collected by and hosted on G2.com.
The personalization for on-site search is extremely valuable to our business. Review collected by and hosted on G2.com.
Our initial launch faced some issues and took longer than expected. Review collected by and hosted on G2.com.
