Top Rated Naverisk RMM & PSA Alternatives
I've used them all since starting my MSP. Atera, Syncro, even Naverisk in it's early years.... I've been with N-Able for a while and for reasons I won't go into here, I decided to give Naverisk a trial. It didn't take me long to cancel N-Able and give Naverisk my money. It was a straightforward and easy decision. I'm self hosted, and the initial set up was very simple. I was up and running in around 30 minutes.
The portal is easy to navigate. The support is top-notch. Scripts ACTUALLY RUN when you want them to. Windows Updates also work, and is very configurable. The service desk is very easy to manage, and the automation rules just rock! The email conversation with the sales guy was easy without any pushy tactics or hidden agendas. The online community is also very involved, and it CEO is also there at Front Of House too.
Oh, and the BI Reporting..... Never seen anything so detailed.... Review collected by and hosted on G2.com.
I can't think of anything I dislike about Naverisk right now Review collected by and hosted on G2.com.
66 out of 67 Total Reviews for Naverisk RMM & PSA
Overall Review Sentiment for Naverisk RMM & PSA
Log in to view review sentiment.
Most RMMs do the same or similar things including allowing managing devices, remote control, patching, creating, and running scheduled scripts, generating reports, generating tickets based on monitoring policies, integration with a PSA, etc. We've used numerous RMMs in the past and none are perfect, including Naverisk, but we have always felt confident that Naverisk is a very secure system because we've not had any security issues. With other RMMs, we've experienced unacceptable security issues which is why we moved to Naverisk 10 years ago. We also improve security by hosting on our own platform and provide access to Naverisk via firewalls we fully control so can lock down access to the UK only. Naverisk is rather a technical platform, so it's not for everyone, but it's great for us because we are technical people. Hosting on our down platform does require us to spend time on upgrades but we would rather have full control instead of relying on a third party. Naverisk technical support is always helpful and resolves issues quickly and they have also helped us with creating scripts. As an extra bonus, we get Arma backup too! Review collected by and hosted on G2.com.
Very little. We once had experience an issue with device IDs and Naverisk released a fix within a week. Review collected by and hosted on G2.com.
Overall, the Naverisk system works well for our company, the service and automations make things easier for the technician and administrative staff.
As an administrative employee who uses the system daily, the pros of Navrisk is the layout and ease of use the reporting section is as it offers an easy way to monitor the work done by our technicians on a daily basis. Another pro is that the Naverisk team constantly works on development and updates to the system so there is always something new and better in the pipeline.
The customer support is always very helpful and efficient, from general queries to implementation of the system and assistance with intergration with our other programs. Review collected by and hosted on G2.com.
A con of the system would be that there are some sections that are a little complicated to work with and find.
As someone who works directly with admin, it would benefit if the client profiles had a full overview on services per company listed in a easy to view manner as this would assist the technicians with knowing what services the client has assigned to them not just services that are assisgned to a user with an expiry date, but a full service overview so that technicians can get a full picture of the client profile at a glance.
This may be a user error on my part but try as I might I cannot set this up (the system works well for clients that have remote support assigned but we cannot set up full client services on the system) Review collected by and hosted on G2.com.
Great ongoing Support Team and training included , monitoring agent is realtime without the 15 min lags as many other systems, great reporting, bang for buck the most impressive cost effective solution for our requirements in SME space.The new mobile app is adding even more efficiencies. Review collected by and hosted on G2.com.
Require more functionality to mobile app, and better customisation to ticketing system Review collected by and hosted on G2.com.
Naverisk is easy to deploy and set up. We can onboard new devices within minutes and have all the client services running in no time. I also like the fact that we can use sripts to customize functions and task, which makes our lives easier. We have a great customer support backing, so that we never have to spend a rediculous amount of time figuring out how to accomplish something. We use this every day and it makes intergration into our other services and remoting on to client devices an absolute breeze. Review collected by and hosted on G2.com.
I would have liked a slightly better ticketing layout, to make finding historic tickets easier. Review collected by and hosted on G2.com.
As someone who works with company administration, Naverisk has made reporting and administrative work much easier, the reports the system offers cover a variety of features and give us the option to monitor many aspects of the system.
Naverisk's customer support is also very efficient and is always willing to assist even when the questions may be complicated and as the system is used on a daily basis, this kind of support is very important.
Naverisk also constantly works on developing and adding new features that make the system better and more user friendly. Review collected by and hosted on G2.com.
The ticket search feature can be a little clunky.
The system would benifit with a service overview that woould make it easier for technicians to see what services the company as a whole has assigned to it. Review collected by and hosted on G2.com.
Using the cloud based option, RMM & ticketing system suits our needs. Product development is ongoing. Responsive support. Review collected by and hosted on G2.com.
The ticketing interface could be improved. Review collected by and hosted on G2.com.
Simple and Easy to use and understand. I use the software everyday. Customer Support always gets back to you quickly. We have not even used all the available features yet, but when we do start using them, things will get even better! Review collected by and hosted on G2.com.
When remote support goes down, usually after an update, but gets fixed quite quickly! Review collected by and hosted on G2.com.
Creating projects and adding multiple users to a ticket.
The various reporting function that are available.
Being able to create script packs.
Console option when viewing a device.
All the device information that pulls through.
Ease of Implementation. Review collected by and hosted on G2.com.
It is not easy to find an old ticket that I had worked on before. Review collected by and hosted on G2.com.
Splashtop remote support and the various other methods for remoting, Patch management :) Review collected by and hosted on G2.com.
The fact that at time we cannot use remote control, it doesnt always work but when it does it is stable. Review collected by and hosted on G2.com.
