NapoleonCat.com Features
What are the features of NapoleonCat.com?
Social Management
- Social Analytics
- Social Publishing
- Campaign Optimization
- Social Engagement
Reports & Dashboards
- Report Customizability
- Report Exporting
Social Analytics
- Competitor Analysis
- Follower Analysis
- Post Performance
Process
- Mentions
- Tickets
Channels
- Social
- Text
Insight
- Reporting
- Visitor Activity
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Technology Glossary Features
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NapoleonCat.com Categories on G2
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Social Management
Social Analytics | As reported in 42 NapoleonCat.com reviews. Reports on the performance of social media posts and campaigns. | 93% (Based on 42 reviews) | |
Social Publishing | Allows the creation, management, and scheduling of content to be shared across social media channels. 42 reviewers of NapoleonCat.com have provided feedback on this feature. | 90% (Based on 42 reviews) | |
Campaign Optimization | As reported in 38 NapoleonCat.com reviews. Identifies trends in social media campaigns, such as optimal posting times, to improve performance. | 86% (Based on 38 reviews) | |
Social Engagement | See feature definition | Centrally manages social media content and conversations across multiple social channels. 43 reviewers of NapoleonCat.com have provided feedback on this feature. | 93% (Based on 43 reviews) |
Campaign Planning | Allows for categorizing or grouping individual posts to streamline social media marketing campaigns. This feature was mentioned in 21 NapoleonCat.com reviews. | 83% (Based on 21 reviews) | |
Hashtag Capabilites | Monitor hashtags, their trends, and analytics across all social media platforms | Not enough data |
Reports & Dashboards
Report Customizability | Allows user flexibility into manipulating and digging deeper into the data that is provided through the tool. This feature was mentioned in 38 NapoleonCat.com reviews. | 90% (Based on 38 reviews) | |
Report Exporting | Allows users to export reports from the product into an .xsl, .csv, or .pdf file. This feature was mentioned in 35 NapoleonCat.com reviews. | 91% (Based on 35 reviews) | |
Scalability | Based on 31 NapoleonCat.com reviews. Allows marketer to add, track, and measure a multitude of social media accounts. | 86% (Based on 31 reviews) | |
White Label | Offers a white labeling service for agencies or resellers to customize platform branding. This feature was mentioned in 15 NapoleonCat.com reviews. | 72% (Based on 15 reviews) |
Social Analytics
Competitor Analysis | As reported in 35 NapoleonCat.com reviews. Gathers and compares social data from competitors to help keep tabs on competition and benchmark progess in the social sphere. | 87% (Based on 35 reviews) | |
Follower Analysis | Analyzes and illustrates follower information such as demographics, location, interests, etc. 38 reviewers of NapoleonCat.com have provided feedback on this feature. | 90% (Based on 38 reviews) | |
Post Performance | As reported in 37 NapoleonCat.com reviews. Tracks how much engagement (views, likes, favorites, retweets, comments, etc.) each piece of content receives to highlight which types of content resonate best with the target audience. | 91% (Based on 37 reviews) | |
Hashtag Analytics | Based on 16 NapoleonCat.com reviews. Analyzes the performance of hashtags and identifies popular or trending hashtags. | 81% (Based on 16 reviews) |
Process
Mentions | Scours various channels for brand mentions to proactively seek reparative communications. 38 reviewers of NapoleonCat.com have provided feedback on this feature. | 86% (Based on 38 reviews) | |
Tickets | As reported in 36 NapoleonCat.com reviews. Creates and assigns support tickets, scheduling them in a timely manner. | 88% (Based on 36 reviews) | |
Macros | Based on 34 NapoleonCat.com reviews. Allows administrators to create templated responses to frequently asked questions. | 84% (Based on 34 reviews) |
Channels
Ability to connect agents with customers through Live Chat.
This feature was mentioned in 35 NapoleonCat.com reviews. | 87% (Based on 35 reviews) | ||
Social | Based on 41 NapoleonCat.com reviews. Connects employees with customers through a social media solution. | 93% (Based on 41 reviews) | |
Live Chat | Ability to connect agents with customers through email.
35 reviewers of NapoleonCat.com have provided feedback on this feature. | 85% (Based on 35 reviews) | |
Phone | Connects employees with customers through a calling solution. This feature was mentioned in 33 NapoleonCat.com reviews. | 71% (Based on 33 reviews) | |
Text | Ability to connect agents with customers through text message solution.
This feature was mentioned in 35 NapoleonCat.com reviews. | 84% (Based on 35 reviews) |
Insight
Reporting | Based on 41 NapoleonCat.com reviews. Enables administrators to create customized reports reflecting customer satisfaction. | 88% (Based on 41 reviews) | |
Visitor Activity | Allows administrators to track visitor activity to understand the research that was done before turning to customer service. This feature was mentioned in 39 NapoleonCat.com reviews. | 88% (Based on 39 reviews) | |
Help Desk | Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. 35 reviewers of NapoleonCat.com have provided feedback on this feature. | 91% (Based on 35 reviews) |
Content & Collaboration
Content Calendar | Based on 28 NapoleonCat.com reviews. Enables users to visualize all scheduled social campaigns and content in a timeline or calendar. | 90% (Based on 28 reviews) | |
Shared Inbox | Collects all customer messages and inquiries from multiple social channels and delivers them to a unified inbox. This feature was mentioned in 28 NapoleonCat.com reviews. | 93% (Based on 28 reviews) | |
Approval Workflows | Automates the content approval process to ensure social posts are approved by managers or clients before publishing. 25 reviewers of NapoleonCat.com have provided feedback on this feature. | 87% (Based on 25 reviews) | |
Users and Permissions | As reported in 29 NapoleonCat.com reviews. Allows administrators to assign permissions for different users or teams to access certain platform features. | 91% (Based on 29 reviews) | |
Content Creation | Provides features for creating or editing social media assets. 21 reviewers of NapoleonCat.com have provided feedback on this feature. | 84% (Based on 21 reviews) |
Monitoring & Listening
Social Measurement | Measure campaigns, brands, and products for quantitative metrics such as conversation volume, when conversations are happening, and your brand's share of voice. 33 reviewers of NapoleonCat.com have provided feedback on this feature. | 88% (Based on 33 reviews) | |
Influencer Identification | Based on 29 NapoleonCat.com reviews. Identifies who is talking about your brand along with their influence over social communities. | 82% (Based on 29 reviews) | |
Brand Monitoring | Based on 15 NapoleonCat.com reviews. Monitors social media channels for brand mentions and reports on the quality and quantity of conversations about a brand or product. | 93% (Based on 15 reviews) | |
Trend Analysis | Identifies and analyzes trends in topics, hashtags, or audiences to help brands anticipate changes in consumer attitudes. This feature was mentioned in 14 NapoleonCat.com reviews. | 82% (Based on 14 reviews) | |
Competitor Analysis | Allows users to monitor conversations about competitors and measure performance against them. This feature was mentioned in 15 NapoleonCat.com reviews. | 82% (Based on 15 reviews) |
Data Management & Analysis
Sentiment Analysis | As reported in 30 NapoleonCat.com reviews. Determines whether mentions of your brand are positive, negative or neutral. | 83% (Based on 30 reviews) | |
Social Reporting | Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into various formats. 35 reviewers of NapoleonCat.com have provided feedback on this feature. | 92% (Based on 35 reviews) | |
Advanced Data Filtering | Based on 15 NapoleonCat.com reviews. Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group social listening data. | 84% (Based on 15 reviews) |
