N-able N-Sight RMM Pros and Cons

Ease of use and integration with multiple tools make it a versatile solution. Its automation capability saves valuable time, and real-time monitoring ensures proactive management of systems. In addition, technical support is fast and efficient. Review collected by and hosted on G2.com.

Su facilidad de uso y su integración con múltiples herramientas la convierten en una solución versátil. Su capacidad de automatización ahorra un tiempo valioso, y la supervisión en tiempo real garantiza una gestión proactiva de los sistemas. Además, la asistencia técnica es rápida y eficaz. Review collected by and hosted on G2.com.

I really am looking for someone to help me figure out what I am doing in the back office. Is there something I should be doing everyday? I want this to be basically set up and hands off for the most part. Review collected by and hosted on G2.com.

It all seems very informational, but I need more of a one on one to assist me with this. Review collected by and hosted on G2.com.

Bringing of multiple products into one single pane is extremely useful and not hainvg to check multiple dashboards for separate checks saves a lot of time. This has been a great feature for a number of years. Review collected by and hosted on G2.com.

Over the past few years, some of the integrated features have been migrated off to separate dashboards and while the customers were told tht fuller integration is planned some of this has still not been competed. Review collected by and hosted on G2.com.

I like that reporting, creating reports on your agents, and services is user friendly. Take Control is one of the best remote KVM options that is probably most competitive to Connectwise ScreenConnect. This platform seems to be the most feature parity to the platform I am most familiar with.

Overall performance is good compared to others like Kasaya, Teamviewer, Ninja, and so on. Review collected by and hosted on G2.com.

I wished that patch management worked more reliably. When bundling and using S1 EDR with N-able N-sight the agent filepaths for patch manager, File Cache Service, Advanced Monitor Agent were automatically added for the S1 console. Going back to fix were S1 has created possible issues with the agent services.

I wished we had the ability to shange or update the email messages with our public dns for the automated emails for user accounts, MFA resets, user account password resets and email alerts.

I think the N-able notification icon custom badging/branding should be free of charge.

Wish Take Control sessions worked with Linux servers, desktops and appliances, even a remote CLI take control for linux servers and devices would be good. Having S1/EDR automatically install on Linux servers, workstations and appliances after N-able agent installation. Review collected by and hosted on G2.com.

N-Able N-Sight RMM has a great set of features that allow easily managing workstations. The remote tools allow for efficient and easy troubleshooting behind the scenes. The powerful automation system allows for unlimited automation options, freeing up technician time. Their customer support is also top tier with knowledgeable and skilled staff that respond quickly to support requests. Review collected by and hosted on G2.com.

Navigation can be confusing at times, with settings taking ore clicks to implement changes for a single workstation. The checks are sometimes incorrect on if a process is stopped. Review collected by and hosted on G2.com.

I enjoy the ease of use. The automated tasks are very useful and I use them nearly daily. Everything works well and is reliable for the most part. It makes my job a lot easier than it would be without.

The downloads and installation are super easy which is nice considering some installations can be a nightmare. Review collected by and hosted on G2.com.

The only thing that comes to mind is issues with connectivity. Some days, for any given workstation, it will work perfectly fine one day and other days it won't connect to that work station at all.

Main issue is mainly with Macs using RMM. There is a common issue among all our clients where Macs will stop reporting all together. The only way I have found to fix this is to turn off N-Able Technologies in Login Items and then Re-enable after restarting. This is a big headache because it requires schedulling time, then remoting in and doing a simple fix. Not a big deal for 1 or 2 computers, but this has been an issue that has affected tens of computers at a time, which is quite cumbersome to schedule in between handling other tickets. Review collected by and hosted on G2.com.

With N-able were able to manage all of our clients from a single dash board, more RMM's offer and many offer additional features at a premium price that we just did not need at this stage. I feel overall you get a lot for the money. The interface is easy to use and the dashboard is clear.

Remote access was one of the most important features along with being able to monitor multiple backup vendors across our client base. Review collected by and hosted on G2.com.

We came to N-able from Goto Assist who we had been with since they first started. I had looked at Datto RMM which was very expensive and we did not need all of the features, My biggest disapointment is the remote access interface - compared to Goto which has a single screen holding multiple sessions, N-able creates multiple windows which are hard to keep track of - we can have 20+ sessions operating at the same time especially if we are working with 3rd parties.

The remote access is also not as reliable as goto assist - I will say it has improved massively over the 18 months we have used it but it still occassionally refuses to connect so for this reason we have continued to pay for Goto Assist. Review collected by and hosted on G2.com.

RMM

Gives you the option to run analyzes and run policies (for example installing an antivirus) and tasks horizontally to your network. It also gives you the option to individually handle each and every device and run commands behind the scenes

ability to take control remotly on device in the background Review collected by and hosted on G2.com.

In my opinion, I would have preferred the settings menu to be more user-friendly and contain more detail Review collected by and hosted on G2.com.

The remote background management features allow me to effectively manage systems without needing to be logged in to the client's desktop. The automation features save me time by providing routine maintenance operations of the systems that I manage. Scripted installations allow me to initialize and install most of the software on a system without having to tediously install each piece of software individually. Review collected by and hosted on G2.com.

Integrating N-able N-Sight with some security providers was difficult to get configured properly at first. After some work, I have managed to get these software packages to work together. The software and the dashboard does not integrate with or report on many known anti-malware products, making management of that sofware tedious. Review collected by and hosted on G2.com.

Provides IT professionals a one-stop-shop for troubleshooting, monitoring, managing, accessing, and reporting their IT assets. This tool provides everything one would need for delivering support and value at an organization that relies heavily on it's IT operations. Review collected by and hosted on G2.com.

Clunky at times when dealing with connectivity issues for remote access. Can be confusing for configuring rules or policies when it comes to deploying software/scripts, retreiving data reporting, or patching. Review collected by and hosted on G2.com.