N-able N-Sight RMM Pros and Cons

We're a small sized MSP and are using N-Sight every morning to check up on our customers. We like the option to "Take Control" to manage machines directly and are starting to use scripts and automations to get a few more informations and make our life easier.

The Advanced Monitoring Agent runs really stable and low on ressources. Review collected by and hosted on G2.com.

Nothing to complain about so far. But i'm sure, that if there was a problem, the support would be quick and happy to respond. Review collected by and hosted on G2.com.

The N-Sight RMM is full featured, and integrates with their Cove backup and EDR offering well. It allows for a lot of customisations and works seamlessly with MSP Manager, their IT Helpdesk platform. The customer support was also very responsive. Review collected by and hosted on G2.com.

There is a learning curve to the platform, and some features do not work the way one would expect, and the documentation of some functions can be lacking in detail. Review collected by and hosted on G2.com.

The modularity of the services I can offer to my client. Being able to add and remove products as required is a huge upside. Not only that, but it's easy to implement on new client systems. Review collected by and hosted on G2.com.

While it might not be possible, tighter integration with Sentinel One would be really nice to have. Having to go to an external site to manage it is a little out of the way for my liking, but I understand it from an integration perspective. Review collected by and hosted on G2.com.

The user interface is quite friendly and easy to navigate, but the inclusion of endpoint protection is where it actually wins my heart. Review collected by and hosted on G2.com.

It is not particularly easy to configure, and remote connections can be a hassle sometimes. Pricing could also be improved upon. Review collected by and hosted on G2.com.

Everything I need is in one window, north pane shows me a list of device and south pane shows me details of the checks and monitoring.

No need for filters as I can select between the different device classes easily right at the top of the north pane Review collected by and hosted on G2.com.

PSA integration is limited to the built in MSP Manager and I could not find a way to integrate our current PSA solution into N-Sight RMM Review collected by and hosted on G2.com.

N-Sight is a very reliable and easy to use RMM software, I've found that being able to remote onto users machine in the background without them need to interactive has been a very useful tool. Review collected by and hosted on G2.com.

I dislike that sometimes it doesn't sync properly with the machine I'm trying to connect to, sometimes it shows the machine as being offline but I can still remote through to it.

And other times it shows as being online when the machine is turned off.

It also doesn't keep up to date with machines that have been rebooted. Review collected by and hosted on G2.com.

Powerful and easy to use features, such as remote powershell and command line, allowing us to interact with client devices in a powerful way. Other features such as seeing the file system, applications, processes, makes diagnosing and supporting client devices so much easier without having to bother them by actually remoting onto their devices. Review collected by and hosted on G2.com.

The take control feature can sometimes be temperamental, it sometimes says server offline when it isn't and sometimes just times out and buffers without letting us connect, leaving us to use the standalone version. Review collected by and hosted on G2.com.

Not much any more, it used to be great because it was preconfigured and easy, however competitors have overtaken much of that. Review collected by and hosted on G2.com.

The company and their blatant failure to invest or develop any of our subscription revenue into this product, however they keep hiking prices, taking features out. We have been putting up with crippled PSA integration, SNMP monitoring not working, over charging from the original contracted fees, etc, etc.

The management staff do not take any initiative to make the situation better and expect you to spend hours and hours of your time proving all over again that things are not working when there are countless tickets in the system proving this already. Review collected by and hosted on G2.com.

N-Sight is great, able to manage endpoints, both from the backend and front end, really great UI able to see what is connected, how to manage them, such as Patch management and more. I really love N-Sight over other remote management service available. Review collected by and hosted on G2.com.

N-Sight is pretty solid, I have no real issues with it. Review collected by and hosted on G2.com.

I Love Take Control of machines.

It saves so much time, instead of VPN and RDP. Review collected by and hosted on G2.com.

It could be a bit more intuitive. Sometime i need a bit to find things Review collected by and hosted on G2.com.