Quick agent installation. Policies are fairly intuitive & straightforward. Review collected by and hosted on G2.com.
Take Control has trouble working on some domain controllers and N-able's tech support hasn't been able to fix it. Sometimes checks or features like AV just stop working and have to spend time getting it to work, usually entailing contacting tech support. Take Control doesn't include a screenshot feature or a way to see if system is idle. There isn't much evidence of platform improvement - it's had the same old-fashioned interface for many years. Also, our account rep flat out lied to us about promo pricing periods and ended up costing us a few thousand dollars that nobody at N-Able seems to care about. Review collected by and hosted on G2.com.
319 out of 320 Total Reviews for N-able N-Sight RMM
Overall Review Sentiment for N-able N-Sight RMM
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N-Sight is great, able to manage endpoints, the backend, really great UI, pretty straight forward and lets you see clearly is connected, options on how to manage or edit systems, such as Patch management and more. I really love N-Sight over other remote management service available. Getting started is simple too, just had my account made, and was gliding through features and tools right from the get go. N-able's customer support team is amazing, they get back to us very fast and prompt with various answers or solutions to issues or concerns we have. I use N-able on a daily base and haven't every really had problems with it. Review collected by and hosted on G2.com.
N-Sight is pretty solid, covers most of my daily MSP daily needs and uses, I have no real issues with it. Review collected by and hosted on G2.com.
many useful pieces of information all ready on the dashboard of my PC. I can manage and resolve any issues of my clientele in an instant. impressive the speed of receiving info on the Client's infrastructures and I can operate on any problem in a simple and very professional way Review collected by and hosted on G2.com.
Difficult to say what is not liked. In terms of Solution, there is a lot to work on and probably never usable for small and medium-small Clients. Technically impeccable for total control over large Clients. I find the simple but efficient operational concept preferable to more elaborate and ultimately dispersive visualization models. Review collected by and hosted on G2.com.
The features of this product for the most part are useful and valuable to the businesses support department. When functioning correctly, it allows us to service our customers seamlessly, increasing the quality of service that we can provide. Review collected by and hosted on G2.com.
The user interface can feel outdated, and in some cases onboarding devices and assets can fail, for example installs of EDR sometimes fail. For the most part this isn't an issue. Review collected by and hosted on G2.com.
The product is easy to use and easy to implement. I use it daily every morning. I've become proficient with monitoring templates and automation which has greatly improved my onboarding and operational efficiency. Customer support is often very helpful and this quite a bit of documentation, recordings, office hours, and boot camps. No company I know does more to educate their partners. Review collected by and hosted on G2.com.
Tasks sometimes execute when they should and sometimes they are greatly delayed. I know there is work being done in this regard. I'd like to see some consistency and stability. Also, more reports need to be available in PDF form not .CSV and .XML. Review collected by and hosted on G2.com.
Ease of use and integration with multiple tools make it a versatile solution. Its automation capability saves valuable time, and real-time monitoring ensures proactive management of systems. In addition, technical support is fast and efficient. Review collected by and hosted on G2.com.
Su facilidad de uso y su integración con múltiples herramientas la convierten en una solución versátil. Su capacidad de automatización ahorra un tiempo valioso, y la supervisión en tiempo real garantiza una gestión proactiva de los sistemas. Además, la asistencia técnica es rápida y eficaz. Review collected by and hosted on G2.com.
I really am looking for someone to help me figure out what I am doing in the back office. Is there something I should be doing everyday? I want this to be basically set up and hands off for the most part. Review collected by and hosted on G2.com.
It all seems very informational, but I need more of a one on one to assist me with this. Review collected by and hosted on G2.com.
Before I used the dashboard, I watched at least 20 short videos in their Youtube account to familiarize with the dashboard. These short videos are only around 1-2 minutes. After that, It was smooth logging in and adding my devices. The dashboard is pretty straightforward and just looking at it, I know what to click and do so it didn't take long for the implementation to complete and add my devices to appear in the dashboard. Running the default checks is automatic right after adding a device which I really like. There's an option to add more checks but I think the default ones are already good enough.
One thing I also like is the Script Manager. I don't know how to script but Script Manager I can just go into the pre-made cookbooks, download them and start running as an Automated task on my device. I haven't done it but they also have integrations with PSA, Backup and Recovery, as well as Password manager and more.
The N-Able Me portal is also a helpful tool for documentation and support. It's good to have a single console to do both. Review collected by and hosted on G2.com.
I really like the short waiting time to install the agent but it's really good to have like a loading bar to know where you are in the installation. I haven't had any unsuccessful installation but I don't know what will happen if there is. Review collected by and hosted on G2.com.
Bringing of multiple products into one single pane is extremely useful and not hainvg to check multiple dashboards for separate checks saves a lot of time. This has been a great feature for a number of years. Review collected by and hosted on G2.com.
Over the past few years, some of the integrated features have been migrated off to separate dashboards and while the customers were told tht fuller integration is planned some of this has still not been competed. Review collected by and hosted on G2.com.
I like that reporting, creating reports on your agents, and services is user friendly. Take Control is one of the best remote KVM options that is probably most competitive to Connectwise ScreenConnect. This platform seems to be the most feature parity to the platform I am most familiar with.
Overall performance is good compared to others like Kasaya, Teamviewer, Ninja, and so on. Review collected by and hosted on G2.com.
I wished that patch management worked more reliably. When bundling and using S1 EDR with N-able N-sight the agent filepaths for patch manager, File Cache Service, Advanced Monitor Agent were automatically added for the S1 console. Going back to fix were S1 has created possible issues with the agent services.
I wished we had the ability to shange or update the email messages with our public dns for the automated emails for user accounts, MFA resets, user account password resets and email alerts.
I think the N-able notification icon custom badging/branding should be free of charge.
Wish Take Control sessions worked with Linux servers, desktops and appliances, even a remote CLI take control for linux servers and devices would be good. Having S1/EDR automatically install on Linux servers, workstations and appliances after N-able agent installation. Review collected by and hosted on G2.com.
N-Able N-Sight RMM has a great set of features that allow easily managing workstations. The remote tools allow for efficient and easy troubleshooting behind the scenes. The powerful automation system allows for unlimited automation options, freeing up technician time. Their customer support is also top tier with knowledgeable and skilled staff that respond quickly to support requests. Review collected by and hosted on G2.com.
Navigation can be confusing at times, with settings taking ore clicks to implement changes for a single workstation. The checks are sometimes incorrect on if a process is stopped. Review collected by and hosted on G2.com.
