MRI Property Management Pros and Cons

We view our relationship with MRI as a partnership. The level of customer service provided to us has been exceptional. We aren't necessarily an easy client either; we make sure our opinions are known, especially when enhancements could be made to make the product better. Our voice is alwasy heard and we feel valued.

MRI is our core software provider and we use it every day. When needed, MRI support is great. We have concierge level and feel that it is well worth the investment. Our sales team is top notch, responding quickly and professionally. Review collected by and hosted on G2.com.

I feel the documentation associated with implementation is lacking. We ended up generating our own documents because very few were provided.

When integrating with software that does not have a partnership with MRI, the connection can be challenging. It takes a lot of work.

I do think the suite of products offered, could integrate more seamlessly; however, we make sure that those requests for enhancements are given to our sales team and many of them have already been addressed. Review collected by and hosted on G2.com.

This software system is designed to meet each property's needs. It captures all the relevant, correct data for each property. It is easy to use and understand. The customer support center is reliable, friendly, and efficient.

The system can capture and store data for ease of reference. There are a lot of reports to choose from. Review collected by and hosted on G2.com.

Some features are based in the United States and I am from a different region, therefore some of the reports have to be customized to suit the needs of the clients Review collected by and hosted on G2.com.

We use multiple MRI platforms across our large PM business and the ease of intergations and way the system uses makes our lives 10x easier.

Having used other platforms in the past, from a leadership perspective the reporting MRI platforms provide are second to none! Review collected by and hosted on G2.com.

Would love to see an app for PM's to use with Property Tree - this would make life on the road a whole deal easier! Review collected by and hosted on G2.com.

It is a Cloud based, user friendly software that is easy to use and navigate around with different options available on how to access data for a customer. It is easy to integrate with other software used by the company to give effective reporting that can be exported into different formats based on what is required. Review collected by and hosted on G2.com.

It is slightly complex for users who are new to it and tutorials are not very helpful. It takes an exisitng user to assist a new one before they can utilise the software on their own. It is also very rigid, for example giving reports for date ranges that cover more than a single accounting period. Review collected by and hosted on G2.com.

We can complete all aspects of our property management using one system. It is easy for us to train our new staff with the help centre and training videos. Review collected by and hosted on G2.com.

It is more that we feel paying for added extras like maintenance plus, was a service that was promised within property tree. We would hate to see that feature be removed or become extra. Review collected by and hosted on G2.com.

The property management system is top-tier compared to most other similar systems that I have used or heard of. Review collected by and hosted on G2.com.

The response time to some support calls could be quicker but having a relationship manager is always helpful in the meantime. Review collected by and hosted on G2.com.

Its a useful robost aplication, which is user friendly and allows apps to be easily integrated. Review collected by and hosted on G2.com.

Latency issues sometimes occur althought rare, but this is mostly when running complex background processes for our already complex business. Review collected by and hosted on G2.com.

The flexibility of the system being able to customise reports screens enhance the system Review collected by and hosted on G2.com.

Can be clunky to use, reports in pdf, speed issues although recently resolved Review collected by and hosted on G2.com.

There is continual improvement accross the board, with new features, modules and applications. Review collected by and hosted on G2.com.

Implementions, sometimes lacks follow-up, and there is a grand ammount of reports and changes, that inmidiatelly goes into the customization team with extra cost, when there are minor changes, that once you see the solution it should fall into the support team. Review collected by and hosted on G2.com.

I personally don't use property manager as I'm a Service Manager but the engagement with MRI has been seamless with no concern. Review collected by and hosted on G2.com.

My experience with MRI so far has been great and I don't have any feedback to provide at this stage. Review collected by and hosted on G2.com.