# MRI Property Management Reviews **Vendor:** MRI Software **Category:** [Property Management Software](https://www.g2.com/categories/property-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 175 ## About MRI Property Management Unify all your leasing, property management, facilities, and finance operations with MRI’s AI-powered property management software. More than 45,000 clients worldwide trust MRI Software’s solutions – including our property management software - to run their properties and manage tenants, residents, and finances. Built for scale, layered with AI, and designed to give you complete control as your needs evolve, MRI’s flexible and adaptable platform meets the unique requirements of real estate business owners, operators, investors, and occupiers. MRI’s configurable property management software integrates with your other proptech solutions and simplifies workflows, data management, and operations, providing you the insights required to maximize revenue and innovate for the future. Unleash your data. Uncover insights. Unlimit your potential. ## MRI Property Management Pros & Cons **What users like:** - Users find the **ease of use** of MRI Property Management beneficial, appreciating its user-friendly interface and reporting options. (42 reviews) - Users appreciate the **centralized tracking** of MRI Property Management, making tenant and lease management seamless and efficient. (30 reviews) - Users value the **powerful reporting capabilities** of MRI Property Management, facilitating data organization and trend analysis. (24 reviews) - Users commend the **excellent customer support** of MRI Property Management, ensuring timely resolutions and thorough assistance. (23 reviews) - Users value the **efficiency** of MRI Property Management, appreciating its ease of use and streamlined processes. (22 reviews) - Users love the **sophisticated reporting tools** in MRI Property Management, making daily operations and audits remarkably efficient. (22 reviews) - Users value the **customization capabilities** of MRI Property Management, enabling tailored solutions for specific business needs. (16 reviews) - All-in-one Solution (14 reviews) - Features (12 reviews) - Organization (11 reviews) **What users dislike:** - Users express frustration over **missing features** in MRI, impacting efficiency, usability, and essential functionality. (16 reviews) - Users find **poor reporting** challenging, often needing additional training and facing limitations in editing and document generation. (14 reviews) - Users find **poor usability** in MRI Property Management, citing outdated tools and complicated report creation processes. (14 reviews) - Users find **reporting can be difficult** , often struggling with the complexity and training required for effective use. (12 reviews) - Users express frustration with **inadequate reporting** , lacking necessary training and experiencing delays in user setup processes. (10 reviews) - Users find the **poor customer support** frustrating, often experiencing delays and lack of thorough assistance in resolving issues. (10 reviews) - Users find the **system complex** , requiring extensive customizations and limiting functionality for reporting and usability. (10 reviews) - Learning Difficulty (9 reviews) - Users note a steep **learning curve** with MRI Property Management, citing difficulties in navigating its outdated system. (8 reviews) - Not User-Friendly (8 reviews) ## MRI Property Management Reviews ### 1. All in one solution, Versatile & Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about MRI Property Management?** It's versatility. We can adjust and make the product work to suite the business processes instead of having to adjust the business around it. Reporting, everything is reportable. All data in all functions. How it can integrate with other products, be it 3rd party via API who via other MRI productions that either bolt on top of the data or integrate as a module. **What do you dislike about MRI Property Management?** The disconnect between the fund dates and annual budget columns. When reporting it can be hard to distinguish what years the columns relate to if the fund dates have been amended usually for SC account production. In a perfect world they would only change at the start of the SC year but it's designed for that perfect world where SC accounts are produced and completed at the same time. Portal accounts require existing records in Qube. This means it cannot be used for Resident Engagement mandated by law to communicate with all parties of the building and visitors. **What problems is MRI Property Management solving and how is that benefiting you?** It's all in one package capability. As a property management business you could run all aspects through the product. **Official Response from Karen Waite:** > Thank you so much for taking the time to share your feedback. It’s great to hear that MRI Property Management’s flexibility, reporting depth and integration capabilities are helping you run multiple areas of your business within a single platform. We also appreciate your constructive comments around reporting clarity and portal functionality. These are important considerations and we have shared your feedback with our product team as part of our ongoing efforts to refine and improve the platform. ### 2. User-Friendly but Needs Faster Input Capabilities **Rating:** 3.5/5.0 stars **Reviewed by:** Andrew S. | VP of Accounting, Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about MRI Property Management?** I find MRI Property Management very user-friendly. It's a great tool for day-to-day tracking and seeing trends in financial data. It helps us effectively research various data and run reports for ownership on the performance of a property. Additionally, it solves the record-keeping of revenues and expenses for our properties and assists us in preparing and providing financials to ownership and CPAs for tax purposes. **What do you dislike about MRI Property Management?** Improving on the day-to-day data entry modules would be helpful. At times, it can be slow, and we can type faster than the system can process what we are typing. Speeding up the Journal Entry screen so that you can tab and enter data quicker would save us a lot of time. We find we have to use the mouse to click into the next field vs being able to intuitively tab and enter data. **What problems is MRI Property Management solving and how is that benefiting you?** I use MRI Property Management for managing property finances, ensuring accurate record keeping of revenues and expenses. It helps us prepare financials for ownership and tax purposes, and it's a great tool for tracking and analyzing financial data trends. **Official Response from Karen Waite:** > Thank you for your detailed feedback Andrew. We are pleased to hear that our property management software is helping you effectively manage property finances, streamline reporting and maintain accurate financial records. We also appreciate your suggestions regarding data entry performance and navigation within the Journal Entry screen. Your feedback has been shared with our product team for consideration as we continue to enhance the platform and deliver an even more efficient user experience. ### 3. Intuitive Management with Some Speed Bumps **Rating:** 4.0/5.0 stars **Reviewed by:** janet t. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about MRI Property Management?** I find MRI Property Management easy to manage, with clear, bright screens and tabs that make navigation straightforward. I really like the help button, which is incredibly useful when I encounter tasks I don't understand. The easy-to-follow steps are excellent for creating training documents or assisting individuals, and I appreciate that the interfaces are clear and easily readable. Having used MRI for 8 years now, I consider myself a super-user. **What do you dislike about MRI Property Management?** Oh, the fact that you cannot make the main screen bigger and keep the navigation/side part. Also, when you have a lot of data to sort, the upload of data takes too long. I would like to see the notes tab have better functions, such as spell check and Grammarly. MRI operatives do take a long time to respond. When an error has occurred, you cannot revert to the original without contacting the MRI operatives. **What problems is MRI Property Management solving and how is that benefiting you?** MRI Property Management are not currently solving an issue, as I have resolved the issue myself by doing the task manually. **Official Response from Karen Waite:** > Thank you so much Janet for your detailed feedback and for being a valued long-time user of MRI Property Management. We are pleased to hear that you find the system intuitive and effective for both daily operations and training. We also appreciate your insights on performance, functionality and support and will share these with the relevant teams as we continue to enhance the platform and overall customer experience. ### 4. Powerful All-in-One Property Management, Though Reports Can Be Hard to Find **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about MRI Property Management?** “I find MRI Property Management really effective because it brings all our financial, tenant, and operational work into one place and the tenant portals make communication much smoother. It’s a powerful system that genuinely supports day‑to‑day property management **What do you dislike about MRI Property Management?** It can be difficult to find the correct report as there are so many on the system, Sometimes it is a little trial and error finding the right one. **What problems is MRI Property Management solving and how is that benefiting you?** MRI brings leasing, maintenance and tenant management into one unified system, reducing manual work and duplicated data. The application portal (TAP) really streamlines things. Applicants can fill everything in online without back‑and‑forth emails, and it captures accurate data from the start. It saves us time and reduces errors. The Engage Portal is great for tenants because it lets them do everything in one place— view documents, request repairs, and get updates without needing to call or email. It definitely improves communication and reduces workload for staff. **Official Response from Karen Waite:** > Thank you for your review. We are pleased to hear that MRI Property Management is delivering strong value by bringing your financial, tenant and operational processes together and that both the Application and Engage portals are helping to streamline workflows and improve communication. We appreciate your feedback regarding report discovery and the challenges of navigating multiple options. We will share this with our Product team as we continue to enhance usability and the overall client experience. In the meantime, please don’t hesitate to reach out to our Support team who would be happy to provide helpful guidance and tips on reporting. ### 5. Intuitive, Reliable, and Boosts Efficiency—With Outstanding Support & Training **Rating:** 5.0/5.0 stars **Reviewed by:** Karin B. | Property Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about MRI Property Management?** MRI Property Management is easy to use once you're up and running—the interface is intuitive and streamlines daily tasks like leasing, accounting, and reporting without unnecessary complexity. Their technical support is outstanding—responsive, knowledgeable, and genuinely helpful in resolving issues quickly. I also really appreciate the helpful courses available through their Training Academy. The eLearning options, live trainings, and resources have significantly enhanced my skills and confidence in using the platform effectively. Overall, it's a reliable tool that boosts efficiency and user proficiency. Highly recommend for property managers! **What do you dislike about MRI Property Management?** There is nothing I dislike about MRI Property Management. **What problems is MRI Property Management solving and how is that benefiting you?** Before obtaining the Management Program, as a Property Administrator, I often wasted time hunting for information across spreadsheets, emails, or separate systems. MRI brings leasing, financials, operations, and performance metrics into one unified platform, so I get a clear, real-time picture without manual effort—helping me make faster, better decisions. Furthermore, tracking complex leases, rent schedules, escalations, violations, compliance, and renewals manually led to errors, missed opportunities, and revenue leakage. MRI automates lease management, handles multi-entity setups, and supports accurate forecasting, which has reduced my administrative burden and improved accuracy on all levels. **Official Response from Karen Waite:** > Thank you so much Karin for taking the time to leave such a fantastic review. We are so pleased to hear that MRI Property Management is helping streamline your workflows, improve accuracy and enhance your skills through the Training Academy. It’s great to know the platform is providing a unified view of leasing, financials and operations, giving you real-time insights, reducing administrative burden and helping you make faster and more informed decisions. We always strive to provide a high level of customer service so it’s good to hear of your positive experiences with our client support team. We appreciate your recommendation and are thrilled that the system is delivering real value to your day-to-day work. ### 6. Flexible and Time-Saving, But Buggy with Larger Tenants **Rating:** 4.0/5.0 stars **Reviewed by:** Akash M. | Senior Analyst, Commercial Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about MRI Property Management?** I find MRI Property Management quite flexible compared to other competitors. I appreciate their query tool, as we can customize the reports however we want. The initial setup is easy to understand, and it makes my work easier because I only need to set up once, saving me a lot of time. If any amendments or changes occur in a lease, I can just edit the setup. **What do you dislike about MRI Property Management?** I came across some bugs when dealing with higher tenant count properties. The system feels slow and gets stuck between loading screens. **What problems is MRI Property Management solving and how is that benefiting you?** MRI Property Management streamlines my work by requiring only a single setup, saving time and allowing easy edits when lease changes occur. **Official Response from Karen Waite:** > Thank you for your review Akash and for highlighting the flexibility and time-saving benefits of MRI Property Management. We are really pleased to hear that the customisable reporting tools and streamlined lease setup process have been helpful for your workflow. We also appreciate you flagging the performance issues with larger tenant properties and have shared this feedback with our product team as they continue to work on improvements and optimisations. ### 7. MRI Excels at Accounting and Tenant Management with Strong Technical Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge C. | I have a degree in computer science, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about MRI Property Management?** MRI excels at accounting, handling not only current billing but also maintaining accurate records of historical information. It efficiently facilitates tenant collections and rent increases. Its clear account statement simplifies tenant management. We use it daily for our property management tasks. We are pleased with the technical support, which offers different levels of assistance for every issue that may arise, as well as a website where you can find documentation for any known issues. **What do you dislike about MRI Property Management?** As a company based in Mexico with an in-house setup, we sometimes need to separately generate certain official tax reports. These can be integrated into MRI through some development; it would just take a little time to prepare them. **What problems is MRI Property Management solving and how is that benefiting you?** It helps to have an orderly administration, with easy-to-understand accounting information ### 8. MRI Qube PM: All-in-One Property Portfolio Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about MRI Property Management?** We use MRI Qube PM for managing thousands of properties across UK. It is well-established solution widely used for block management and helps property managers handling large and complex portfolios. It is a good software that covers operational, financial, compliance and communications workflows in one platform. Our users use Property Management, Purchase Ledger, General Ledger, Sales Ledger, HMRC Submission modules to manage the properties efficiently The best part is that the reporting is highly configurable, which supports financial transparency and audit readiness which is a key requirement in property management. **What do you dislike about MRI Property Management?** Difficult to navigate background settings, Occasional slowness or system lag, **What problems is MRI Property Management solving and how is that benefiting you?** Our company has been using Qube PM for over 25 years. It has evolved over the years from a core property flat files database and accounting system into comprehensive integrated Sequel platform. Its continuous feature updates focuses on usability, automation and connected workflows. Its deep third-party integrations for maintenance and tenant services allows us to integrate with Dwellant and document management system Zylab. **Official Response from Karen Waite:** > Thank you so much for your detailed feedback and for being a valued user of our property management software for over 25 years. We’re pleased to hear that the platform continues to support your large and complex portfolio, particularly through its configurable reporting, integrated workflows and third-party connections. It’s great to know these features are helping drive efficiency and transparency across your operations. We also appreciate your comments on navigation and system performance. Your feedback is important to us and we’ll share it with our teams as we continue to enhance usability and overall system responsiveness. If there’s anything further we can support you with, please don’t hesitate to get in touch. ### 9. Powerful Reporting, But a Steep Learning Curve & Need Better User Guides & Better Mailmerge needed **Rating:** 3.5/5.0 stars **Reviewed by:** Lizzy E. | Property Management Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about MRI Property Management?** It is a very powerful software for block managers when used effectively and is capable of excellent reporting etc. **What do you dislike about MRI Property Management?** It can be quite tricky for users to fully get to know the system and there being so many customisable areas are both a plus and a minus. more helpful/updated user guides to enable it to be more 'self serve' would be good. The mail merge function is awful, it is definitely the biggest flaw as you should be able to easily merge and not just to tenant references which are next to each other **What problems is MRI Property Management solving and how is that benefiting you?** keeping track of data for managing our buildings - i would love to use it for more features as i have seen in previous jobs however the consultancy and set up fees for things like adding new tabs etc are huge and not viable for SMEs **Official Response from Karen Waite:** > Thank you for your thoughtful feedback Lizzie. We are pleased to hear that our software’s reporting and data management capabilities are proving valuable for your block management operations. We also appreciate your comments on the learning curve, user guides and mail merge functionality. Feedback like this is invaluable and will be shared with our product team as we continue to improve the platform and its supporting resources. If there are any features you would like to explore further in the meantime, please feel free to reach out to your account manager who will be happy to assist. ### 10. Qube PM: An excellent bespoke software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about MRI Property Management?** Qube PM is the best estate management software I have used. It is very customizable (Custom tabs, WordLinks, etc) which means it can have a bespoke integration for each different business. The support desk has been extremely helpful to me for the years I have used the software. **What do you dislike about MRI Property Management?** Qube PM can sometimes be pretty difficult to navigate to the background settings. There are lots of hidden areas that you need to be aware of / turn on in order to find the. **What problems is MRI Property Management solving and how is that benefiting you?** The support team at MRI are brilliant. Our account manager Lucy has always overseen any issues and got them resolved for us immediately. On the occasion that first line support have not been able to assist, they have escalated it quickly and efficiently. Most recently, we had an issue with batch routines and we were able to resolve within a few hours. Having a dedicated contact has always been a huge benefit for us. **Official Response from Karen Waite:** > Thank you for your review and for sharing your positive experience with MRI’s property management software. We are glad to hear that the system’s customisation and bespoke integration capabilities have been valuable to your business. It’s also great to know that our support team and your account manager Lucy have consistently provided timely and effective assistance. Providing a dedicated point of contact is something we are proud to offer our clients. We appreciate your feedback regarding navigation and are continually working to make settings more intuitive and accessible. We will ensure your comments are shared with the relevant team. ### 11. Flexible Property Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew A. | Business Systems Manager **Reviewed Date:** February 11, 2026 **What do you like best about MRI Property Management?** I find MRI Property Management fairly easy to use, which is great. The fact that it can be developed to meet additional requirements adds a lot of flexibility. I appreciate how user security and permissions can be managed effectively, allowing for better controls. Additionally, the document storage facility is convenient because we can review documents at all levels within the system, saving us a lot of time. **What do you dislike about MRI Property Management?** The support function has recently been moved, and it now takes a lot longer to get issues resolved. Previously, a single call would bring the right outcome, but now it takes several calls and escalation to get the same outcome. Also, making sure the system is configured as needed can be a challenge as new users may not fully grasp what the system can actually do, so input from the consultants is vital. **What problems is MRI Property Management solving and how is that benefiting you?** MRI Property Management helps with account production, ledger management, tenant charges, and invoices. It's fairly easy to use, customizable, and offers strong user security with manageable permissions. Document review at all system levels saves us time. **Official Response from Karen Waite:** > Thank you for your review. We are pleased to hear that MRI Property Management’s ease of use, flexibility and strong user security are helping you manage accounts, ledgers, tenant charges and invoices more efficiently. It’s also great to know that the document storage feature is saving you valuable time. We are sorry to hear that your recent support experience did not meet expectations. Your satisfaction is our top priority and we are committed to ensuring the best possible service. Your feedback will be shared with our support team for review. ### 12. Admin user for 10+ years **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about MRI Property Management?** I have been using MRI derived software as an sys admin for 10+ years and have always found the customer service to be prompt and reliable. Even when requesting dedicated access to our Qube environment at short notice they were able to assist at short notice and made the experience as pain free as possible. **What do you dislike about MRI Property Management?** It’s frustrating having to wait for a user to be set up or for a password to be reset by MRI. At times the turnaround is within 30 minutes, but it can also take several hours. Another issue is that, when requesting new user setups, the username provided sometimes differs from what was requested. I understand usernames can’t be duplicated; however, we request the AD name on our system specifically to prevent this from happening. For example, if we request the username to be ####-AnUser@@qubeglobalcloud.com, we can still receive a response stating the user has been set up as ####-AUser@@qubeglobalcloud.com. **What problems is MRI Property Management solving and how is that benefiting you?** MRI have been resolving issues such as workflow, reporting and consolidating multiple Qube instances, creating a new tab to name a few. ### 13. MRI Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about MRI Property Management?** The technology is very reliable, and the support is excellent. Our account manager is very thorough, and we feel well looked after. Several processes have been made much faster thanks to the software MRI provides us. **What do you dislike about MRI Property Management?** Since the implementation of the Support Team in South Africa it does seem like there is a removal of expertise although they are getting better. Sometimes the support can be frustrating if a case is closed without a thorough explanation, we tend to raise another case but does cause duplication. **What problems is MRI Property Management solving and how is that benefiting you?** We manage our maintenance and financial requirements through Qube PM, and it currently meets our needs. **Official Response from Karen Waite:** > Thank you for taking the time to share your feedback. We are delighted to hear that our software, support team and account management have helped streamline your processes and efficiently meet your business needs. We also appreciate your comments regarding support case handling and communication which will be shared with our senior leadership team. Your feedback is invaluable as we continue to develop our teams and improve the service experience for all our customers. ### 14. The easiest Property Management Software to use **Rating:** 5.0/5.0 stars **Reviewed by:** Karen C. | System Consultant and Administrative Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about MRI Property Management?** This software system is designed to meet each property's needs. It captures all the relevant, correct data for each property. It is easy to use and understand. The customer support center is reliable, friendly, and efficient. The system can capture and store data for ease of reference. There are a lot of reports to choose from. **What do you dislike about MRI Property Management?** Some features are based in the United States and I am from a different region, therefore some of the reports have to be customized to suit the needs of the clients **What problems is MRI Property Management solving and how is that benefiting you?** I love using the expense tool. It can calculate the cost and split it into various entities. I can print the reports via the department. These are big-ticket items for me as it reduces the time to calculate individually. It also does the budgeting very good. **Official Response from Karen Waite:** > Thank you so much for taking the time to leave such an amazing review Karen, we are very pleased to hear that you appreciate the intuitive nature of our software and are benefiting from its many features and functions including the expense tool and suite of comprehensive reports. We always strive to provide a high level of customer service so it’s good to hear of your positive experiences with our client support team. Your suggestions for improvement are important to us and we will pass these across to our product management team to consider for a future version. ### 15. Simplifies Day-to-Day Work with Quick Searches and Flexible Expenditure Reports **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about MRI Property Management?** It simplifies day to day work and searches, due to the well-organised system allowing for quick searches. Running expenditure reports on the property ledger is very straightforward and diversified to fit either property or unit requirements which is very helpful, giving us the possibility to filter and refine our search **What do you dislike about MRI Property Management?** Sometimes the property management can feel slightly slow when running reports of a larger scale for numerous properties, however this isn't always a major problem. Similarly with moving between different tabs such as from property to unit to expenditure. **What problems is MRI Property Management solving and how is that benefiting you?** It has solved problems i was having with running reports for management accounts. It has created a single report where all expenditure for all units pulls through but refines it in terms of unit types which is helpful as our management accounts are separated on a residential, commercial and rural basis. **Official Response from Karen Waite:** > Thank you so much for sharing your positive feedback! We are very pleased to hear that MRI’s property management software is supporting your daily workflows with efficient search functionality and flexible reporting for management accounts. We have noted your comments around performance when handling larger reports and will share these with our team. In the meantime, if you require any assistance or tips we are always here to help. ### 16. Effortlessly Manages Complex Property Portfolios **Rating:** 4.5/5.0 stars **Reviewed by:** Lorna H. **Reviewed Date:** February 11, 2026 **What do you like best about MRI Property Management?** I like that MRI Property Management is able to cope with the complex nature of a Landed Estate. I also appreciate having multiple companies with the PPMS, Purchase, and Sales ledger feeding directly into the General Ledger, which is then used for year-end accounts and KPI reporting. **What do you dislike about MRI Property Management?** It can sometimes be difficult to keep the ledgers clean as there is a lot of information. It would be nice if as part of the annual subscription there was a day a year that a consultant would help to make sure that the ledgers are clean and to achieve any outdated information. **What problems is MRI Property Management solving and how is that benefiting you?** MRI Property Management helps to keep track of our property business and handles the complexity of a Landed Estate. It supports multiple companies and connects PPMS, Purchase, and Sales ledgers to the General Ledger for year-end accounts and KPI reporting. **Official Response from Karen Waite:** > Thank you for your review and for sharing your positive experience of MRI’s property management software. We are delighted to hear that the system is supporting the complexity of your Landed Estate and helping streamline multi-company accounting and reporting. We appreciate your feedback regarding ledger maintenance and understand the importance of accurate, up-to-date data. Your suggestion will be shared with our team for consideration as we continue to enhance our services and ensure our software delivers maximum value to our clients. ### 17. Centralized Data, But Needs Better Module Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about MRI Property Management?** I like using MRI Property Management because we can see all our properties, tenants, and finances in one place. I appreciate the ability to report out data and manage it effectively. The business uses the reporting for the majority of the day-to-day operations, which is really valuable. **What do you dislike about MRI Property Management?** There is limited functionality in some of the modules, particularly in central security and tables databases, which are the worst ones to report any data from. It would be better if more fields were available and easier to cross modules for data extraction, as some data is hard to navigate to. **What problems is MRI Property Management solving and how is that benefiting you?** With MRI Property Management, I can see all our properties, tenants, and finances in one place and use it for reporting data, which supports day-to-day business operations. **Official Response from Karen Waite:** > Thank you for your review, we appreciate your feedback. We are pleased to hear that MRI Property Management is helping you centralise property, tenant and financial information while supporting day-to-day reporting and operations. We also welcome your comments regarding module functionality and data navigation. These insights are valuable and will be shared with our team for consideration. In the meantime, if you require any support or guidance on optimising reporting and cross-module data extraction our team is always happy to assist. ### 18. Flexible Customization and Broad Access with MRI Products **Rating:** 4.0/5.0 stars **Reviewed by:** Adam D. | Manager of Application Development, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about MRI Property Management?** I appreciate the flexibility to tailor the product to fit my company's specific requirements. Having direct access to the tables, even outside of the MRI product—such as through SQL Server—is a significant advantage. Additionally, I find it valuable that both MRI's own products and those from third-party partners are equally accessible. Also, having an account rep that understands the product instead of just opening tickets is appreciated. **What do you dislike about MRI Property Management?** Loading new properties into MRI can only be done through manual data entry. There is also no way to increase a flat rate charge, such as water or sewer, effective from a specific date at a property. Additionally, the change documentation lacks sufficient detail to clearly indicate what is being modified. Exporting custom Report Design reports to Excel is also challenging, as there is no straightforward way to ensure the data appears in the correct columns. **What problems is MRI Property Management solving and how is that benefiting you?** We have a monthly call with MRI to discuss any issues, which has proven to be very beneficial. Given the number of properties we manage, being able to trust that the software will function as expected 99% of the time helps minimize friction between the field and my team. We are also in the process of setting up screening through RHR, which should greatly reduce the amount of time our leasing staff spends verifying information, allowing them to focus more on leasing apartments. ### 19. Effortless Property Management Mastery **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about MRI Property Management?** I really like that MRI Property Management is very user-friendly and easy to navigate between each module. It's able to import entries to the general ledger without needing manual entries, which is a big plus. The system keeps track of resident information and work orders effectively, making it a solid choice for my needs. Additionally, the initial setup was very easy for my team. **What do you dislike about MRI Property Management?** I do not have any dislikes about MRI Property Management. **What problems is MRI Property Management solving and how is that benefiting you?** I can import entries to the general ledger without manual input, and it keeps track of resident information and work orders. **Official Response from Karen Waite:** > Thank you so much for your feedback. We are delighted to hear that you and your team have found our property management software intuitive to use and easy to implement. It's also pleasing to know that the platform's automation capabilities are helping to streamline processes and reduce manual effort, allowing you to work more efficiently. We appreciate your review and your continued trust in MRI Property Management. ### 20. Feels Like a Beta Version - Yet Priced as a Fully Finished, Premium Product **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about MRI Property Management?** What I like best about MRI Property Management is that the concept sounds excellent. If the software worked the way it’s described in the sales process, it would be a fantastic tool. **What do you dislike about MRI Property Management?** After more than 20 years as an MRI client, I feel compelled to share how profoundly disappointing and damaging our experience with MRI Engage has been. We purchased Engage four years ago, and despite paying for it annually, we were unable to go live until recently - not because of anything on our side, but because of persistent, system-wide issues and an astonishing lack of support. It became normal to wait weeks or months for replies, many of which never came at all. When responses finally arrived, they rarely addressed the actual problem, forcing us to repeatedly start the same conversations from scratch. Even now that we are live, the platform remains unreliable, outdated, and missing core functionality we were explicitly told it would include. Instead of receiving the support needed to fix these long-standing problems, we have been pushed toward purchasing additional add-ons - despite the fact that the system we already paid for has never, at any point, performed as promised. The most disheartening part of this entire experience is the feeling of being completely neglected. As a smaller property management company, the contrast between what we were promised and the level of attention we actually receive has been stark. Emails ignored, escalations lost in the void, and no ownership or accountability from the teams assigned to support us. At this stage, it genuinely feels like we have spent years paying to use a beta product with no roadmap, no transparency, and no meaningful commitment to helping us succeed. The impact on our team and our clients has been enormous - wasted time, repeated complaints, and constant workarounds to compensate for a system that simply does not function. After four years of trying to get this to work, we are exhausted by the process and deeply disappointed in MRI’s inability to provide even the basic level of support expected of a company of this size. This has been, without question, one of the most challenging and frustrating vendor experiences we have ever had. **What problems is MRI Property Management solving and how is that benefiting you?** MRI Property Management is positioned as a comprehensive solution for property managers, directors, and residents, promising smoother operations, clear reporting, and accessible information. Unfortunately, after years of trying to onboard and use the system, we’ve not experienced those benefits. Instead, much of our time has gone into managing system issues, chasing unanswered support requests, and compensating for missing or non-functional features. Rather than reducing workload, MRI has often increased it. We’ve had to create parallel internal processes just to ensure our clients receive the service they expect, because we cannot rely on the software to deliver what was promised. If MRI is solving any problems for us, those benefits have yet to materialise - and at times it’s felt like the system is generating more challenges than it resolves. **Official Response from Karen Waite:** > Thank you for sharing your feedback with us. We sincerely apologise that your experience has not reflected the level of service we are committed to providing. Your concerns have been escalated to our senior leadership team who I understand are actively engaging with you to better understand the situation and determine the best path forward. We appreciate your patience and the opportunity to address this matter as we remain focused on reaching a positive resolution. ### 21. Good Database for Property Information **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about MRI Property Management?** Property module good for drilling down and storing information with free form data being able to be inputted. Using manager hub more which is beneficial for payment run approvals due to navigation Quarterly meetings with account manager is very useful to highlight any issues that are outstanding and an opportunity for us to be made aware of any upcoming events **What do you dislike about MRI Property Management?** Reporting side can be limited and focus is heavily on property module rather than accounting (general ledger) Limited capability for management accounts / stat accounts so require a lot of excel spreadsheets meaning live data is very restricted if available at all **What problems is MRI Property Management solving and how is that benefiting you?** Keeps all property information in one place, the documents section is also helpful for support. **Official Response from Karen Waite:** > Thank you so much for your valuable feedback. We are pleased to hear that our software’s property module and Manager Hub are supporting your workflows, particularly for accessing information and managing payment approvals, and that your quarterly meetings are also proving valuable. We appreciate your comments on reporting and accounting limitations, your suggestions for improvement are important to us and will share them with our product management team. In the meantime, if you would like any support exploring reporting options we are happy to help. ### 22. Industry-Standard Market Leader in Our Field **Rating:** 4.0/5.0 stars **Reviewed by:** Gary M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about MRI Property Management?** It’s an industry-standard software requirement in our field, and it’s the market leader. **What do you dislike about MRI Property Management?** If any changes are required to the configuration it is nearly always a separate billing cost as opposed to included in standard support costs. **What problems is MRI Property Management solving and how is that benefiting you?** We couldn't function without it as it handles complex financial schedules and charges and apportions them as required. **Official Response from Karen Waite:** > Thank you for your review Gary and for recognising MRI Property Management as a market-leading solution in your field. It is great to hear the platform is essential to your operations and supports complex financial scheduling and apportionments effectively. We note your comments regarding configuration changes and associated costs and will ensure that this feedback is shared with the relevant team. ### 23. Good PM platform, but quality of support has decreased signficantly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about MRI Property Management?** Great Property Management Platform Excellent support from UK based MRI Employees Relatively easy to use/navigate. **What do you dislike about MRI Property Management?** Poor Finance Functions Not intuitive Poor outsourced support function - No notice when the supporting function was being outsourced either and the response times / support on offer has dropped considerably. Items previously that would be resolved over screen shares are now being charged at consultancy rates. **What problems is MRI Property Management solving and how is that benefiting you?** We are a property management business and it is helping us track tenancies, income and expenditure at the PPMS level very well. **Official Response from Karen Waite:** > Thank you for sharing your feedback, we are glad to hear that MRI Property Management is proving effective for managing your properties. We are sorry to learn that your recent experience with our support function has not met expectations. We can confirm that MRI’s support service is not outsourced and all support functions are supplied by MRI employees. Your comments on communication and response times are taken seriously and will be shared with our Support Manager for review. In the meantime, we would welcome the opportunity to discuss your concerns further and would encourage you to reach out to your Account Manager to arrange a conversation. ### 24. Easy to Navigate with Great End-of-Month Statements and Graphs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about MRI Property Management?** Easy to navigate , my owners love the end of month statements and graphs **What do you dislike about MRI Property Management?** I do not have any dislikes and if there are any issues, support is always available when I need it. **What problems is MRI Property Management solving and how is that benefiting you?** I don't have many issues as the system is so easy to navigate. Sometimes I will need to have help with things that I do on the rare occasions **Official Response from Karen Waite:** > Thank you for your positive feedback. We are so pleased to hear that you find MRI Property Management easy to navigate and that your owners value the end-of-month statements and graphs. We strive to provide excellent support and are always available to assist you with any issues that may arise. We truly appreciate you taking the time to share your experience with us. ### 25. Intuitive and Solid PM System, but Accounting, Reporting, and Support Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Mohammed K. | Client Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about MRI Property Management?** Very intuitive—I’ve used it for a few years and picked it up quickly. Overall, it’s a solid PM system that’s easy to work with. **What do you dislike about MRI Property Management?** Accounting and reporting functions need much more development. Support is often delayed too. **What problems is MRI Property Management solving and how is that benefiting you?** Good property management system. **Official Response from Karen Waite:** > Thank you for your feedback Mohammed. We’re glad to hear that you find the system intuitive and easy to use and that it continues to support your property management needs. We also appreciate your comments on the accounting and reporting functions and should there be any specific suggestions or issues you would like us to address, please reach out to your Account Manager who would be happy to discuss this further with you. ### 26. Efficient and User-Friendly with Room for Mail Merge and work order Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** James H. **Reviewed Date:** February 11, 2026 **What do you like best about MRI Property Management?** I find the invoice processing with MRI Property Management to be very simple and quick. I also appreciate the Manager Hub as it is especially useful for providing relevant information for the property manager. **What do you dislike about MRI Property Management?** I think the mail merge function could be improved slightly. It needs to be a bit more user friendly with further options of what attachments we want to include within the letters. **What problems is MRI Property Management solving and how is that benefiting you?** I use MRI Property Management mainly for finance, maintenance, and data management. I find invoice processing is very simple and quick. The manager hub is especially useful for providing the relevant information for the property manager. ### 27. Efficient Tenant and Lease Management **Rating:** 4.0/5.0 stars **Reviewed by:** Melissa G. **Reviewed Date:** January 23, 2026 **What do you like best about MRI Property Management?** I like being able to track the building and each tenant with MRI Property Management. The organization of the buildings and each tenant is really helpful. Plus, the commercial management ledgers are great for handling NNN reconciliations. **What do you dislike about MRI Property Management?** I would like the lease expirations on the aging report. We have our accounting team track the lease expirations, and it would be great to be able to create a report for these or have the terms on the aging report. **What problems is MRI Property Management solving and how is that benefiting you?** MRI Property Management helps track tenants' receivables, vendor payables, and leases. I like being able to organize the buildings and each tenant, plus the commercial management ledgers assist with NNN reconciliations. ### 28. Clear and Efficient with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica L. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about MRI Property Management?** I like that MRI Property Management is very clear to use and easy to navigate. Booking routine inspections is easy, and managing arrears is clear as well. The initial setup was very easy and helpful, with staff available to answer any questions or provide assistance when needed. **What do you dislike about MRI Property Management?** I think there could be improvements around the owner portal. **What problems is MRI Property Management solving and how is that benefiting you?** It allows me to manage my rent role in a timely manner and keep up to date with tasks. **Official Response from Karen Waite:** > Thank you for your review Jessica. We are pleased to hear that you find MRI Property Management clear, easy to use and effective for managing your rent roll, inspections, arrears and day-to-day tasks, and that you found the onboarding support helpful. We appreciate your feedback regarding the owner portal. If you have any specific suggestions, please don’t hesitate to reach out to your Account Manager who will be happy to share them with our Product team as we continue to improve the platform. ### 29. Functional - Awaiting Enhancements **Rating:** 3.0/5.0 stars **Reviewed by:** Kendall C. **Reviewed Date:** October 21, 2025 **What do you like best about MRI Property Management?** I have been using MRI Property Management for the last nine years and find it especially beneficial for handling all of our accounting functions, such as journal entries (JE) and closing the ledger. The modules for commercial management properties and accounts payable (AP) areas are well-integrated and serve our needs effectively. I appreciate the enhancements made over time, which have improved the user-friendliness of the software. The features and functionalities I utilize the most include the JE upload and the general ledger module, which are extremely helpful, especially when combined with the corporate accounts receivable (AR) module and integrated with spreadsheet server. These integrations have been incredibly beneficial in streamlining our workflow and developing our own reports efficiently. It's also notable that the system is not terrible; it is functional and meets our basic needs, and I am optimistic that with further upgrades, especially to a newer platform, it will become even better. **What do you dislike about MRI Property Management?** I didn't find the system very user-friendly when I first started using it. We had to make a lot of customizations to make it fully functional for our use. Some of the reports within MRI aren't that great and require manipulation in the settings or pairing with additional software like Insight Software to produce desired outcomes. The limitations in the reporting could be due to the fact that we're using an older version of MRI. **What problems is MRI Property Management solving and how is that benefiting you?** I use MRI Property Management for accounting, JE uploads, and ledger management. Its integration with Spreadsheet Server helps our reporting, though team members face challenges with leasing. The system is now more user-friendly, promising improvements with future updates. ### 30. Straightforward Ledger, Needs Invoice Flexibility **Rating:** 3.0/5.0 stars **Reviewed by:** Upexa S. **Reviewed Date:** February 11, 2026 **What do you like best about MRI Property Management?** I use MRI Property Management more for accounting purposes, and I like that posting journals is straightforward. The general ledger helps me post journals to the correct place, which is a feature I appreciate, especially since it's more of a non-property function. **What do you dislike about MRI Property Management?** I find the sales ledger a bit difficult to manage when downloading invoices because it downloads to PDF instead of Word, so I can't amend certain things. **What problems is MRI Property Management solving and how is that benefiting you?** I use MRI Property Management for accounting, specifically the general ledger and posting journals. It helps me post journals correctly and is straightforward to use. **Official Response from Karen Waite:** > Thank you for your review. It is great to hear that you find journal posting straightforward and that the general ledger is supporting accurate and efficient accounting processes and simplifying workflows. We appreciate your comments regarding the sales ledger and invoice downloads and will share this with the relevant team for consideration. In the meantime, if you need any assistance or guidance please feel free to reach out. ### 31. Versatile Yet Needs Tech Enhancements **Rating:** 3.5/5.0 stars **Reviewed by:** Damien F. **Reviewed Date:** February 09, 2026 **What do you like best about MRI Property Management?** I like the separate modules of MRI Property Management because they allow me to tailor training requirements based on what each person does. I find it convenient to specify the reports and training needed, which makes it easier to manage property-related tasks efficiently. **What do you dislike about MRI Property Management?** Doesn't always feel like they are at the forefront of tech. I wish it had dynamic reports with drilldowns and a customizable interface dashboard. **What problems is MRI Property Management solving and how is that benefiting you?** I use MRI Property Management to service our estates by reporting debt, running reports, and raising demands. It’s a succinct system to hold property data and produce transactions. ### 32. Time-Consuming , Poor Mapping Integration, and Disappointing Support **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about MRI Property Management?** Ability to add notes, details of the property & testing at unit level and pull reports. **What do you dislike about MRI Property Management?** The log in process is very time consuming & off putting. It doesn't link with our mapping system. It has not been programmed well for the property management team to get the most out of the platform & getting training or help to adapt the platform to our needs / a demo of what qube can do has been slow and often disappointing. **What problems is MRI Property Management solving and how is that benefiting you?** Compliance documentation, diary planning for reviews & maintenance, reports for mail merge. **Official Response from Karen Waite:** > Thank you for taking the time to share your feedback. We take all client comments seriously and are sorry to hear that your experience did not meet expectations. We would greatly appreciate the opportunity to discuss your concerns in more detail and work toward a resolution. However, as this review is anonymous we are unable to contact you directly. We kindly encourage you to reach out to your Account Manager at your earliest convenience who will be more than happy to assist you further. We look forward to speaking with you soon. ### 33. Effortless Reporting and User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Thu L. | Staff Accountant **Reviewed Date:** December 28, 2025 **What do you like best about MRI Property Management?** I find MRI Property Management user-friendly, which is great for me. It helps me run monthly reports for all the properties in my portfolio with ease, and I love that I can delete incorrect entries. There are all kinds of reports that can be easily run, providing me with very detailed information. This detailed reporting supports my budget setting for the properties and helps me analyze and forecast income and expenses to come up with a more precise budget. **What do you dislike about MRI Property Management?** Nothing that I can think of right now **What problems is MRI Property Management solving and how is that benefiting you?** MRI Property Management helps me run monthly reports for my portfolio, aiding in budget setting and financial forecasting for income and expenses with detailed insights. ### 34. Major Challenges with Platform Stability and Support **Rating:** 0.0/5.0 stars **Reviewed by:** John F. | VP of Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about MRI Property Management?** If you're looking for a way to waste your money, this is definitely the perfect option. **What do you dislike about MRI Property Management?** Our experience with MRI has been both challenging and frustrating. The platform is prone to technical errors, which have repeatedly disrupted our accounting, reporting, and payment workflows. Although we were assured that “safeguards” were in place, these measures have occasionally failed, forcing our team to spend extra time resolving discrepancies and managing workflow interruptions. Support and Documentation: Support has proven to be one of the more difficult aspects of using MRI. There is frequent turnover within the support team, so we often find ourselves re-explaining ongoing issues to new representatives who may not be fully acquainted with our account history. Additionally, MRI’s support materials have been inconsistent: for over two years, their online manuals were unsearchable, and many sections are still incomplete. The instructional videos offer only partial guidance, leaving users to address common problems without comprehensive instructions. These shortcomings have led to slower resolution of issues and increased internal effort on our part. Account Management and Communication: Account management has also been problematic. Some commitments made during onboarding were not fully delivered, and requests for follow-up or corrections have sometimes been delayed or redirected, especially when third-party integrations are involved. After onboarding concluded, we noticed a decline in both responsiveness and accountability from the team. Recommendation: For those considering MRI, we strongly recommend documenting all agreements and carefully verifying every detail before moving forward. Be prepared to allocate extra time and resources to address issues as they arise. Overall, this partnership has demanded more effort and incurred greater costs than we initially expected. We hope MRI will continue to enhance its platform stability, documentation, and support processes to better meet the needs of its current and future clients. **What problems is MRI Property Management solving and how is that benefiting you?** In our experience, MRI Property Management did not effectively solve any of the basic operational challenges we faced. Even fundamental tasks, such as correctly applying payments to tenants or maintaining permanent formatting within the system, were not functioning reliably. While the platform claimed to offer solutions for property management workflows, in practice it did not provide tangible benefits to our operations. **Official Response from Karen Waite:** > Thank you for your review John, we are very sorry to hear that your experience with our software and service hasn’t met your expectations. Your feedback is extremely important to us and we take your concerns seriously. We’ve escalated your comments to our management and support teams so we can better understand what went wrong and address your concerns directly. A member of our team will be reaching out to you to discuss this further and work toward a resolution. Thank you for bringing this to our attention, we appreciate the opportunity to make things right. ### 35. Efficiency and Ease in Property Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jesús Ignacio L. **Reviewed Date:** December 19, 2025 **What do you like best about MRI Property Management?** What I like most about MRI Property Management is its very practical and simplified user interface, which makes its processes very clear. Additionally, it has a help space that includes technical and operational documents for the user, which I find very useful. Also, the technical support and customer service are of excellent quality. **What do you dislike about MRI Property Management?** I feel that it can improve in the tropicalization and adaptation of accounting to the legislation of other countries. In our case, the legislation of Mexico. **What problems is MRI Property Management solving and how is that benefiting you?** It helps us streamline accounts payable processes and the operational management of commercial property rentals, improving our efficiency in property administration and accounting. ### 36. MRI Property Management Review **Rating:** 4.5/5.0 stars **Reviewed by:** Sheena T. | Group Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about MRI Property Management?** MRI Property Management covers nearly all essential aspects of property management, including leases, management reports, and accounting. The software is precise and only requires you to input the correct information. I also appreciate the flexibility it offers, allowing you to make corrections if you enter any information incorrectly. I have not encountered any other software that meets all the needs of the property management sector as effectively as this one does. **What do you dislike about MRI Property Management?** II would like to receive reminders from MRI. For instance, if a lease is expiring within the next three months, it would be helpful for MRI to send a reminder to the property manager or user to ensure it doesn't get overlooked. This is currently a challenge with my properties. The accounting reports are generally fine, but I sometimes need to use the financial period to gather all the information for that timeframe. However, when looking at tenant statements, using the tenant statement period does not provide all the receipts and charges for the month. Is there something I might be doing wrong? **What problems is MRI Property Management solving and how is that benefiting you?** Able to send out invoices with ease, input relevant information regarding leases and produce management reports with ease and accuracy. ### 37. Reliable, Comprehensive Platform for Efficient Property Portfolio Management **Rating:** 5.0/5.0 stars **Reviewed by:** Y Z. | Application Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about MRI Property Management?** The platform is reliable and comprehensive, and it’s well suited to helping us manage our property portfolio efficiently. **What do you dislike about MRI Property Management?** There’s a lack of knowledge articles on how to write custom reports. **What problems is MRI Property Management solving and how is that benefiting you?** It helps me handle the day-to-day issues involved in property management. **Official Response from Karen Waite:** > Thank you for your review, we’re glad to hear that MRI Property Management is helping you manage your property portfolio efficiently and supporting your day-to-day operations. We appreciate your feedback regarding the lack of knowledge articles on custom reports. That’s valuable insight and we’ll share it with our team as we continue improving our resources and documentation. In the meantime, if there’s anything specific you’d like help with, please don’t hesitate to reach out. ### 38. Effortless Automation and Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about MRI Property Management?** I like that MRI Property Management is easy to use. It helps me a lot with automation, particularly for tasks like scheduling and finances. I appreciate how it simplifies communication, allowing me to set and forget communications. **What do you dislike about MRI Property Management?** I would like more automation for compliance. **What problems is MRI Property Management solving and how is that benefiting you?** I use MRI Property Management for automation, scheduling, finances, and easy communication, which simplifies my PM tasks. **Official Response from Karen Waite:** > Thank you for your feedback Melissa. We are pleased to hear that you find MRI Property Management easy to use and that automation across scheduling, finance and communications is helping to simplify your day-to-day tasks. We also appreciate your suggestion regarding increased compliance automation and will share this with our Product team as part of ongoing development considerations. ### 39. Seamless Integration and Automation Across Multiple Software Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Spencer L. | Senior Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about MRI Property Management?** Integration and automation between multiple softwares **What do you dislike about MRI Property Management?** Uploading of document. The drop down list is annoying. **What problems is MRI Property Management solving and how is that benefiting you?** Automations between different platforms **Official Response from Karen Waite:** > Thank you for your review Spencer and for sharing your positive experience with the integration and automation capabilities of MRI Property Management. We also appreciate your feedback on the document upload process and the dropdown functionality. This is useful insight and will be shared with our Product team as part of ongoing usability improvements. ### 40. Easy to Navigate with Powerful Tenant Search Options **Rating:** 5.0/5.0 stars **Reviewed by:** Siobhan B. | Associate Director - operation and accounts, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about MRI Property Management?** There are so many good things, it is easy to navigate, easy to locate tenants, various ways of searching. **What do you dislike about MRI Property Management?** searching within document folders particularly at property level., there is no search facility. And the folders an documents are not held within that area. **What problems is MRI Property Management solving and how is that benefiting you?** they have recently assisted me with diaries, the workflows required to implement. this will ensure that we don't miss, for example, insurance renewals **Official Response from Karen Waite:** > Thank you for sharing your feedback Siobhan. We are so pleased to hear that you find MRI Property Management easy to navigate with powerful tenant search options. It’s also good to know that the recent diary and workflow setup has been helpful in ensuring key tasks are not missed. We appreciate your comments about searching within document folders and will share this with our product team as we continue to improve the user experience. If you have any further suggestions or need assistance, please feel free to reach out. ### 41. Good Reports, Helpful Support, Needs Faster Issue Resolution **Rating:** 3.5/5.0 stars **Reviewed by:** Pauline N. **Reviewed Date:** December 10, 2025 **What do you like best about MRI Property Management?** I find that MRI Property Management offers good reports on the MRI web, making running reports easy despite some needing fixes. I also really appreciate our account manager, Alex Salamon, who is very helpful all the time. **What do you dislike about MRI Property Management?** I find that the report issues or incident reports never get resolved in a timely manner, which is pretty frustrating. Also, the bank reconciliations load too slow when there's a lot of data, which can be a pain. The initial setup wasn't easy either. **What problems is MRI Property Management solving and how is that benefiting you?** I use MRI Property Management for accounting and property management. The MRI web offers good reports, making running reports easy despite some needing fixes. ### 42. Effortless Accounting and Tenant Tracking with MRI **Rating:** 5.0/5.0 stars **Reviewed by:** Eunice C. **Reviewed Date:** December 19, 2025 **What do you like best about MRI Property Management?** I like how MRI Property Management tracks everything related to my commercial real estate, like rent and triple net leases. It offers a centralized place for tenant information and helps with reconciling at the end of the year. It's great for sending invoices to vendors and the setup was pretty easy. **What do you dislike about MRI Property Management?** Nothing. I just need to get better of learning other aspects of it that I haven't tried yet. **What problems is MRI Property Management solving and how is that benefiting you?** I use MRI Property Management for all accounting needs, tracking rent, managing triple nets, and sending invoices. It centralizes tenant information, making everything easier to track and helping with year-end reconciliation. ### 43. Easy Navigation After Training, but Takes Time to Adjust Having Used Other Systems in Previous Roles **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about MRI Property Management?** After initial training it's easy to navigate and move between modules to get to the correct data or detail. **What do you dislike about MRI Property Management?** I'm used to using Sage as a finance system and while there are similarities, there are also some differences that take time to get the hang of. **What problems is MRI Property Management solving and how is that benefiting you?** They are actively exploring with us alternative modules, add-ons and solutions to help us improve on what we currently have including additional training on building reports. **Official Response from Karen Waite:** > Thank you for your review, we appreciate your feedback. It is great to hear that you are finding our property management software easy to navigate and effective for accessing the data you need. We understand that transitioning from a different system can often take a little time to adjust but we are here to support you every step of the way. If you have any specific areas where you are facing challenges or if you need further assistance in getting accustomed to the differences, please feel free to reach out to our support team. We can provide additional training or guidance to help you make the most of the system. ### 44. All Good So Far—Easy to Use with Helpful Chat Support **Rating:** 4.5/5.0 stars **Reviewed by:** Payal A. | DIRECTOR, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about MRI Property Management?** ALL GUD SO FAR, EASY TO FAR, I LKIE MOST EAST TO CAHT IF ANY PROBLEM COMING. **What do you dislike about MRI Property Management?** All good so far. I don’t feel like I have any complaints. **What problems is MRI Property Management solving and how is that benefiting you?** Adding property, adding invoices. **Official Response from Karen Waite:** > Thank you for your feedback Payal. We are delighted to hear that you are finding our property management software intuitive and easy to use, and that our support team has been helpful whenever you need assistance. It's great to know that the platform is supporting your day-to-day tasks, including property and invoice management. We appreciate your review and look forward to continuing to support your success. ### 45. Versatile and Highly Customizable to Fit Our Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Shyleigh Q. | Senior Tenancy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about MRI Property Management?** Love how versatile the system is. How editable it is to your needs. **What do you dislike about MRI Property Management?** Initial set up to get it exactly fitting your needs is longwinded. **What problems is MRI Property Management solving and how is that benefiting you?** Easy to pull reports! **Official Response from Karen Waite:** > Thank you for your feedback Shyleigh. We are very pleased to hear that you value the system’s versatility and ease of reporting. We appreciate your comments on the initial setup and will share this with the team as we work to improve the onboarding experience. If you need any support, please feel free to get in touch. ### 46. All solutions under one roof **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about MRI Property Management?** MRI offer a complete PM solution, with all software meeting the needs of both the property manager and the administration teams. **What do you dislike about MRI Property Management?** Despite being hosted by MRI there is still the need for updates during office hours (unless you want to pay for an OOH service!) **What problems is MRI Property Management solving and how is that benefiting you?** Providing flexible and comprehensive platforms for all our service offerings. **Official Response from Karen Waite:** > Thank you so much for your stellar review, we are delighted to hear that our flexible and comprehensive property management platform is providing you with the right tools to meet the needs of each team across the business. We would welcome the opportunity to discuss your concerns further regarding the hosted solution and would encourage you to get in touch with your account manager to review this. ### 47. User-Friendly with Essential Features, But Needs Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Nacole A. **Reviewed Date:** December 16, 2025 **What do you like best about MRI Property Management?** I find MRI Property Management very user-friendly. I use the Vendor Maintenance feature, which allows me to manage vendor history and reports effectively. **What do you dislike about MRI Property Management?** I wish I could retrieve batch reports after they have been posted. I wish I had the capability to edit invoices after they have been entered. **What problems is MRI Property Management solving and how is that benefiting you?** I use MRI Property Management for accounting tasks like AP and AR. It helps with tracking and reporting. I value the Vendor Maintenance feature, which allows me to manage vendor history and reports. ### 48. The de facto solution for Property Management companies. **Rating:** 4.0/5.0 stars **Reviewed by:** Ruben v. | Data Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about MRI Property Management?** MRI really is focused on the property management arena and based on this, is really catered towards that use case and decreases the friction to achieve effective property management. The PMX ERP solution is really unmatched in the industry, because it would take extensive customization to reach these outcomes from other ERP solutions. There are many partners and other solutions by MRI which fit well and play well with the PMX solution. The Global Professional Services (GPS) team is also world-class, and it helps greatly that you can leverage in-house MRI expertise and not have to rely on expensive third-party support. We've been a rather unconventional client in terms of our requirements, but MRI has gone out of their way to accommodate us and cater their products to our use-cases. **What do you dislike about MRI Property Management?** Due to some legacy systems used, it is very difficult to customize (hopefully the X7 update will address this) and because it is an enterprise ERP solution, there are many third-party solutions that don't integrate out of the box and you have to always consider solutions in the MRI ecosystem to cover the functionality you need. **What problems is MRI Property Management solving and how is that benefiting you?** Assist us greatly with billing and collections to ensure effective revenue management across all our properties. They also are quite open in their data-driven approach, the PMX product doesn't feel like a black-box but the database schema and data model makes sense and is accessible and therefore it is easy to inspect the flow of transactions and logs in the system. ### 49. Easy Access to Property Information **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about MRI Property Management?** I can easily find information about a property. **What do you dislike about MRI Property Management?** I don’t use Property Management as my main ledger in MRI, so it’s hard for me to find anything to dislike as of yet. **What problems is MRI Property Management solving and how is that benefiting you?** It helps me confirm that the tenancy terms are accurate and match the bills I receive. **Official Response from Karen Waite:** > Thank you for sharing your positive experience with MRI Property Management! We're glad to hear that you find it easy to access property information and benefit from improved accuracy and verification. If you ever have any questions or need assistance, please feel free to reach out to our support team. ### 50. Easy to Use with Strong Reporting Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about MRI Property Management?** I find Qube easy to use and like that reports can be made to organise data in numerous ways. **What do you dislike about MRI Property Management?** I think I struggle to use Qube to its full potential. **What problems is MRI Property Management solving and how is that benefiting you?** It helps cross departmental reporting, and encourages users who are unfamiliar with software to be able to input data easily. **Official Response from Karen Waite:** > Thank you so much for sharing your feedback. We are glad to hear that you find our property management software easy to use and appreciate its strong cross-departmental reporting functionality. To help you better utilise the system’s features we can offer additional training, support or guidance and will arrange for your account manager to follow up with you. ## MRI Property Management Discussions - [What is MRI used for in property management?](https://www.g2.com/discussions/what-is-mri-used-for-in-property-management) - 1 comment - [View MRI Property Management pricing details and edition comparison](https://www.g2.com/products/mri-property-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-05+06%3A51%3A46+-0500&secure%5Bsession_id%5D=06244f2a-5804-452f-92e1-0bad0213b3a1&secure%5Btoken%5D=6e7ca6b632b7b40106a1f894e0309deefdd5363ce55b6cf89c6f93519ee1e9b6&format=llm_user) ## MRI Property Management Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Anyone Home](https://www.g2.com/products/anyone-home/reviews) - [CheckPoint](https://www.g2.com/products/checkpoint/reviews) - [ClickPay](https://www.g2.com/products/clickpay/reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) - [Fixflo Lettings](https://www.g2.com/products/fixflo-lettings/reviews) - [Inspection Express](https://www.g2.com/products/inspection-express/reviews) - [InventoryBase](https://www.g2.com/products/inventorybase/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [MRI Angus](https://www.g2.com/products/mri-angus/reviews) - [Nexus](https://www.g2.com/products/nexus-compliance-nexus/reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - [RentPayment from MRI Software](https://www.g2.com/products/rentpayment-from-mri-software/reviews) - [Spreadsheet Server by insightsoftware](https://www.g2.com/products/spreadsheet-server-by-insightsoftware/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) ## MRI Property Management Features **Lease Administration Platform Features** - Portfolio Administration - Lease Accounting - Lease Auditing - Document Management - Critical Date Alarms - Regulatory Compliance - Localization - Integration / APIs - Reporting - Dashboards **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Lease Templates - Document Management **Communication** - Mass Communication - Calendar - Member Notifications - Digital Bulletin Board - Website Builder **Client Management** - Lead Scoring - Contact Management - Lead Generation **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations **Member Management** - Member Profiles - Member Database **Task Management** - Marketing Automation - Document Management - Third-Party Integration **Agentic AI - Lease Administration** - Cross-system Integration **Platform Features** - Contact & Account Management - Opportunity & Pipeline Management - Task / Activity Management - Listing Management - Email Marketing - Transaction Management - Lead Management - CMA Management - Forecasting & Reporting - Dashboards **Accounting** - Property Accounting - Online Payment - Company Financials - Certificates of Insurance (COI) - Dashboards **Property Management** - Payment Gateway - Maintenance Requests - Property Management Tools - Community Association Management **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication **Agentic AI - Real Estate CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Natural Language Interaction - Decision Making **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top MRI Property Management Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,020 reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - 4.0/5.0 (232 reviews) - [Entrata](https://www.g2.com/products/entrata/reviews) - 4.6/5.0 (771 reviews)