Entrata Reviews & Product Details

Entrata has an intuitive workflow for everything and a built-tool for each aspect of multifamily property management. There is no need to go outside of the Entrata ecosystem if you want all parts of your operations in one place. With other management systems, integrations or supplementations are necessary to have well-rounded functionality. I love that Entrata is my one-stop for everything. As a company trainer, the instant customer support is what sets it apart from everyone else. You can call and get live person in seconds in you can't quickly find what you need in the training library with videos, articles, and other media. The best feature I like is the referral function. It allows you to track and make use of all lead referrals, not just locator referrals. It's an amazing tool that really lets you track and see the fruits of your outreach marketing efforts. You can run reports and e-blast the referral database just like regular leads. Review collected by and hosted on G2.com.

I have yet to find a feature I am completely dissatisfied with in Entrata, but there are areas of improvement. On the affordable component, I think it would be great to be able to input more data attached to residents profiles that are HCV recipients. We should be able to see their case manager, PHA, and other snapshot information on their profiles. There should also be a way to mark HCV residents in reports. When you have market properties that accept limited vouchers, it is hard to not lose track of them. Currently, we add asterisks to the resident's names, but that is workaround and negatively affects lease generation. Review collected by and hosted on G2.com.

Entrata is an exceptional software solution for facilities maintenance teams, offering a comprehensive suite of features that enhance organization, streamline work order management, and improve communication across all levels. As a Lead Facilities Maintenance Technician, I find its ability to track budgets, materials, and labor hours essential for maintaining cost control and operational efficiency. The platform allows for the creation of detailed work orders, where tools and materials used can be logged, providing a transparent view of resource consumption and time spent on each project. Real-time updates and notifications ensure that both technicians and management are always aligned on the status of work orders, while the mobile app enables field teams to update progress directly from job sites. Additionally, Entrata’s reporting capabilities offer insightful analytics on project costs, performance metrics, and overall efficiency, which are invaluable for both day-to-day operations and long-term planning. Ultimately, Entrata improves workflow efficiency, boosts communication, and helps facilities teams stay on top of both budget and project status with ease. Review collected by and hosted on G2.com.

Overall, I really like this software that much to say wrong where I would improve a little is maybe adding in some resources for training and inventory. Review collected by and hosted on G2.com.

Entrata is helpful because it offers an all-in-one platform for property management, combining leasing, accounting, maintenance, and communication tools. It automates tasks like rent collection and maintenance requests, integrates payments, and provides powerful reporting and analytics for better decision-making. Review collected by and hosted on G2.com.

From a property management office perspective, some challenges with Entrata include the initial learning curve for staff, occasional delays in customer support, and the cost, which might be a concern for smaller properties. Some users also mention that certain customization options are limited, and there can be occasional performance hiccups. Review collected by and hosted on G2.com.

The best thing about Entrata is it's very user friendly and easy to use. The ability to create recurring invoice templates and use filters can definitely streamline administrative tasks and improve efficiency. Review collected by and hosted on G2.com.

It sounds like the double approval process for invoices in Entrata is causing some frustration. While multiple approvals can help ensure accuracy and prevent errors, it can also slow things down. If this is a significant issue, it might be worth discussing with your team or Entrata's support to explore if there are any ways to streamline the process or adjust the workflow to better meet your needs. Review collected by and hosted on G2.com.

I've worked with all of the top property management software programs and Entrata is by far the best available. It is very intuitive, even a brand new employee can figure out the basics in no time at all. Additionally, it allows for saving of documents (allowing a paperless office) and seamlessly migrates with other property software such as package check-out. Review collected by and hosted on G2.com.

Some features are not available to all users (reports, functions). This may, however, be company dictated as opposed to platform specific. Review collected by and hosted on G2.com.

I like the ease of use and that it is basically a one stop shop. You don't have to use a bunch of different softwares to accomplish the same goal. I use Entrata every day also and I barely ever run into any issues or glitches. It is just a very good program for property management. Review collected by and hosted on G2.com.

I don't actually see a downside. I enjoy using the software. It is my favorite, by far. Review collected by and hosted on G2.com.

Entrata is easy to maneuver, even if you're not the best with technology. Tabs are clearly labeled, and it is easy to find where everything is that you are needing to find. I use it every day when I am at work, and I usually have multiple tabs open at one time. Review collected by and hosted on G2.com.

I enjoy Entrata quite a bit, but I don't really like that you can only add one at a time when uploading pictures or documents. It takes extra time to add each attachment, photo, or document one by one, especially if you have more than just two or three. There have been a few frequent updates, which made the website slightly glitchy. That has since been resolved.

Edit: Our property recently switched to using Entrata for our utilities, and since that has happened, we have had so many issues with the utilities. As someone who also lives on property, I have tried to contact their utility support, and I was highly disappointed with it. It took 19 days to get a response to a simple question, and then I was told that they couldn't do anything to help me and that I would have to contact the leasing office. It was some of the worst customer service I have received. Review collected by and hosted on G2.com.

I have really enjoyed using Entrata's data reporting and the ability to dive into numerous reports about the business. Whether it is searching for specific residents/units or taking a deeper dive into financials, you can customize reports to suit your needs. The resident portal has also been a fantastic addition and allowed our residents' easier access to pay their rent, submit work orders, and stay updated with our properties.

Beyond those two features, their customer service has been incredible. The Entrata support team has been great about answering questions and building new features to assist your properties. I have definitely enjoyed our companies change to Entrata Review collected by and hosted on G2.com.

In relation to our student turn over process and large scale move outs, the product hasn't "helped" as much as we hoped it would. Where it excels, is the inspection and documentation of units but we were hoping to use the Entrata make ready feature for student move outs and the sheer volume of open units during that time doesn't allow us to utilitze this in the way we hoped. Review collected by and hosted on G2.com.

We have been using Entrata for 15 years and the accounting platform for almost 10 it has been a game changer for our organization. Its ease of use, combined with a high level of integrity, sets it apart from other software solutions we've tried. The amazing team at Entrata is always there to support us.

Our accounting team is consistently grateful for the functionality that Entrata provides. Where other software requires multiple steps to achieve the same results, Entrata simplifies the user experience, allowing us to work more efficiently and effectively.

It's a money saver to bypass 3rd party migration specialist for onboarding new properties too.

We highly recommend it to any organization seeking a robust and user-friendly property management software solution. Review collected by and hosted on G2.com.

Message Center emails frequently distort images even using the correct dimensions. Not easy to manipulate images on the fly (shrink/enlarge) and images with text are consistently not as sharp as the original image. Review collected by and hosted on G2.com.

One of the key strengths of Entrata is its intuitive, user-friendly interface. Whether you're handling leasing, accounting, or maintenance requests, everything is accessible in one centralized dashboard. This simplifies daily tasks, cuts down on training time, and allows our entire firm to be efficent and productive.When it comes to database management, Entrata is unmatched in its ability to organize and retrieve data. It offers powerful reporting features and integrates seamlessly with existing systems, ensuring accurate, real-time access to tenant, lease, and financial information. For property managers juggling multiple properties, this level of organization is essential to keeping operations running smoothly and ensuring data integrity. Entrata’s CRM capabilities are another major highlight. The software offers robust communication tools that help property managers stay connected with tenants, prospects, and team members. Automated workflows, email campaigns, and reminders ensure no detail is missed, and communication is timely and consistent. The CRM functionality also integrates seamlessly with marketing features, such as leasing and applicant tracking, making it easy to attract and convert leads. Finally, Entrata's customer support is exceptional, offering both live assistance and a comprehensive help center, ensuring that users always have the resources they need to maximize the platform’s potential. Last year we had an issue with a screening that was stuck for 3 weeks. I contact Entrata support and I was informed of the process, and not that Entrata was causing the delay, but the county court at hand. Excellent experience all around. Review collected by and hosted on G2.com.

It would be nice to pull pre-lease data for more than 1 year ago. Being able to pull the history for YOY would be ideal. Review collected by and hosted on G2.com.