Entrata Reviews & Product Details

I find Entrata to be a robust platform with a ton of native reporting available, which is really useful. I really like that residents can pay rent directly, place work orders, see and sign documents through it. The capabilities it offers, such as the reporting, are exactly what we wanted to see, and it had been a major factor in our decision to switch from Appfolio. The initial setup was great, and everyone at Entrata has been so nice. Review collected by and hosted on G2.com.

As it's grown, it has gotten a tad byzantine. It's hard to find any one person at Entrata that can answer questions, and the help desk platform, while much improved, still leaves a lot to be desired. It's often hard to find support articles for specific questions. For example, I once wanted to find out where to upload our company logo, and in what format/size, etc., and it took me months to find someone that could help me, as there was no support for it, and several staffers I asked couldn't tell me. Review collected by and hosted on G2.com.

Entrata is very user friendly once you understand the layout, and it keeps everything centralized in one platform. I like that leasing, resident accounts, work orders, and reporting are all integrated, which makes day to day property management much more efficient. The reporting tools are especially helpful for tracking occupancy, delinquency, and leasing performance. It also makes communication and documentation easy to reference, which helps keep our team organized and accountable. Review collected by and hosted on G2.com.

As a leasing agent who uses Entrata every day, it can sometimes feel a little slow or require more clicks than necessary to complete simple tasks. During busy seasons when I’m working with multiple prospects at once, switching between tabs and screens can slow me down. It also takes time to fully learn where everything is located, so there’s a learning curve for new team members. Overall it works well, but streamlining a few common leasing functions would make it even more efficient. Review collected by and hosted on G2.com.

What I like best about Entrata is that it keeps all property management and accounting tasks in one system and is easy to use. It helps make processes like invoice posting, journal entries, and bank reconciliation faster and more efficient, while providing real-time financial data and helpful reports. Review collected by and hosted on G2.com.

As I am from the accounts department, I would like to suggest reviewing the vendor access facility, as there have been instances where vendors processed invoices incorrectly against the PO. Review collected by and hosted on G2.com.

I like Entrata because it's easy and simple to use, and once you learn the processes and procedures, it's not complicated and goes pretty fast. I use it for work, and I appreciate that I can run reports quickly and see everything exactly as I need. It resolves any communication issues because everything is documented. Entrata is easy to learn and understand, much clearer than other interfaces in leasing. I find the quick accessibility and organization of the site valuable, as everything is organized exactly where you need it, with tabs for residents, leads, maintenance, and reports. You don't have to search for anything, which makes things so much easier. The initial setup was simple, with management just giving me access. Review collected by and hosted on G2.com.

I don't like that in the application process, if there's an unknown character or a phone number that's too long in the guarantor's application, it won't let us generate the lease agreement. I wish it would flag it when the applicant is adding that. It's especially problematic since we deal with a lot of international students, and it doesn't work all the way, causing more technical difficulties. Then we have to search down what the problem is. Review collected by and hosted on G2.com.

I like how Entrata makes it easy to ensure that residents' work orders are completed in a timely manner. Without it, we would probably be lost and not know what work orders residents want, and we could fall behind. It helps us keep control of our daily tasks and accomplish our jobs and maintenance efficiently. Additionally, it was easy to download on our phones and computers, with no issues and straightforward setup. Review collected by and hosted on G2.com.

Probably emergency calls, if we had emergencies. We can get emergency calls direct phone number. Review collected by and hosted on G2.com.

Entrata recently adjusted their guest cards to automatically opt prospects in for text messaging which has been a HUGE help. Also, their Digital Marketing Bundle has saved my team 21 hours per person per month (84 hours total). Amazing! Review collected by and hosted on G2.com.

In email campaigns, Entrata has an AI feature to help with mass emails. However, the AI doesn’t use Entrata’s merge fields so you need to delete the AI attempts at merge fields and replace with Entrata’s, creating concern over using AI at all until fixed as it hurts the brand to miss an edit Review collected by and hosted on G2.com.

I really like how with Entrata, everything lives together in one place, making it easy to follow up and follow along with residents. The emailing feature and the handling of financials and maintenance requests are standout aspects for me. The whole company can have eyes on a resident at any time, knowing where something is sitting, pending, or has been requested. Entrata is more user-friendly, can do more, and offers more automated emails and templates, which is great for our needs. The initial setup was seamless, and it's a product I'm highly likely to recommend. Review collected by and hosted on G2.com.

I wish there was an @ function on the side where we work to communicate with people to fix things. It would be nice if there was a queue for agents so not so many hands are in the same pot. Also, if something needed to be fixed, being able to @ the person or team instead of having to send screenshots through an email separately would be great. Review collected by and hosted on G2.com.

I use Entrata for communication, leasing, marketing, maintenance requests, and reporting. I love how it streamlines everything in one location, helping me communicate on a mass level with all residents and view updates on work orders easily. It's really helpful! I really like that I can locate any reports I need to see how the property is doing. The communication center is great for sending out mass emails, and the library is terrific for finding necessary reports. The maintenance tab helps me provide updates to residents. The initial setup was seamless with no issues, and I'd highly recommend it to a friend or colleague. Review collected by and hosted on G2.com.

There isn't anything that I dislike. Review collected by and hosted on G2.com.

It has a great amount of organizational features and is able to integrate with multiple APIs! I think if it could expand it might even see more common place in other scenarios besides leasing Review collected by and hosted on G2.com.

Its not optimized for lower-end PCs

The UI can use a bit of a touch-up regarding the various amounts of tabs, searching for things takes a bit if youre not familiar

Setting up Guest Cards and Applications can sometimes be a tedious process Review collected by and hosted on G2.com.