# Entrata Reviews **Vendor:** Entrata, Inc. **Category:** [Property Management Software](https://www.g2.com/categories/property-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 783 ## About Entrata Entrata is a comprehensive property management operating system for multifamily communities worldwide. It unifies leasing, operations, and resident engagement into a single, connected system. Through unified workflows and a shared data layer, Entrata eliminates silos and reduces manual processes, creating a system that doesn’t just support work, but actively executes it. The result is greater efficiency, fewer operational gaps, and improved performance at scale. At the center of this platform is Entrata’s Layered Intelligence (ELI+), which delivers purpose-built AI across the most critical moments in the resident lifecycle, including leasing, payments, renewals, and maintenance. From lead conversion to lease signing, ELI+ automates follow-ups, answers prospect inquiries, schedules tours, optimizes rent collection, ensures secure renewals, and streamlines service requests. By embedding intelligence directly into workflows, ELI+ enables teams to operate more efficiently while focusing on high-impact work that drives stronger NOI. Entrata is powered by two core experience platforms: the Operations Experience Platform (OXP) and the Homebody Resident Experience Platform (RXP). OXP transforms property management into an AI-native operating environment where human teams and AI agents work together seamlessly. With built-in automation, governance, and visibility through tools like OXP Studio, operators can manage, monitor, and scale their operations with greater consistency, control, and confidence. On the resident side, Homebody Resident Experience Platform (RXP) delivers a modern, unified app that brings every interaction into one place. Residents can make payments, submit service requests, access renters insurance and deposit alternatives, build credit through rent reporting, and engage with their community, all within a single experience. For operators, this unified platform enhances resident satisfaction and retention while unlocking new ancillary revenue opportunities and enabling customizable, brand-aligned experiences. Together, these capabilities power Entrata’s vision for Autonomous Property Management™, an AI-native, agentic approach where workflows are coordinated and executed across the entire property lifecycle. Instead of relying on teams to manage every task manually, Entrata enables a system where technology and automation drive consistency, speed, and better outcomes, giving operators the freedom to scale efficiently and operate on their own terms. ## Entrata Pros & Cons **What users like:** - Users praise the **ease of use** of Entrata, appreciating its seamless integration and user-friendly features for property management. (195 reviews) - Users appreciate the **user-friendly design** of Entrata, making navigation and training effortless for their teams. (87 reviews) - Users appreciate the **easy navigation** of Entrata, which enhances efficiency and simplifies property management tasks. (65 reviews) - Users commend Entrata for its **responsive customer support** , enhancing efficiency and making integrations seamless. (64 reviews) - Users commend Entrata for its **user-friendly efficiency** , streamlining property management and enhancing overall workflow. (64 reviews) - Users find Entrata to be an **intuitive platform** that enhances their experience in multi-family housing management. (60 reviews) - Users find Entrata's **intuitive interface and comprehensive resources** invaluable for efficient property management and streamlined operations. (58 reviews) - Users find **Entrata's navigation easy** , simplifying management tasks across multiple sites and enhancing overall efficiency. (55 reviews) - Information Access (46 reviews) - Reporting Features (46 reviews) **What users dislike:** - Users express frustration over **missing features** in Entrata, including outdated reports and limited customization options. (43 reviews) - Users find **poor usability** in Entrata's layout and features, complicating navigation and overall experience. (24 reviews) - Users find the **reporting issues** in Entrata can be confusing and hinder effective performance measurement. (24 reviews) - Users find **update issues** with Entrata, as occasional updates lead to reporting problems and slow feature request resolutions. (23 reviews) - Users experience **poor customer support** , facing long wait times and unhelpful assistance for urgent issues. (22 reviews) - Users find the **inadequate reporting** in Entrata confusing, making it hard to understand metrics and user permissions. (20 reviews) - Limited Customization (18 reviews) - Software Bugs (18 reviews) - Lease Management (17 reviews) - Users note that the **interface can feel slow or clunky** at times, impacting the overall experience with Entrata. (17 reviews) ## Entrata Reviews ### 1. Robust Management Solution with Reporting Power, Needs Better Support **Rating:** 4.0/5.0 stars **Reviewed by:** Robert H M. | Vice President Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Entrata?** I find Entrata to be a robust platform with a ton of native reporting available, which is really useful. I really like that residents can pay rent directly, place work orders, see and sign documents through it. The capabilities it offers, such as the reporting, are exactly what we wanted to see, and it had been a major factor in our decision to switch from Appfolio. The initial setup was great, and everyone at Entrata has been so nice. **What do you dislike about Entrata?** As it's grown, it has gotten a tad byzantine. It's hard to find any one person at Entrata that can answer questions, and the help desk platform, while much improved, still leaves a lot to be desired. It's often hard to find support articles for specific questions. For example, I once wanted to find out where to upload our company logo, and in what format/size, etc., and it took me months to find someone that could help me, as there was no support for it, and several staffers I asked couldn't tell me. **What problems is Entrata solving and how is that benefiting you?** I use Entrata for CRM, accounting, maintenance, and overall management of thousands of units. It's robust with native reporting, allowing residents to pay rent, place work orders, and sign documents. ### 2. Easy-to-Use All-in-One Property Management with Faster Accounting **Rating:** 4.0/5.0 stars **Reviewed by:** Ghanshyam K. | Central Invoicing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Entrata?** What I like best about Entrata is that it keeps all property management and accounting tasks in one system and is easy to use. It helps make processes like invoice posting, journal entries, and bank reconciliation faster and more efficient, while providing real-time financial data and helpful reports. **What do you dislike about Entrata?** As I am from the accounts department, I would like to suggest reviewing the vendor access facility, as there have been instances where vendors processed invoices incorrectly against the PO. **What problems is Entrata solving and how is that benefiting you?** Entrata helps manage accounting and property tasks in one system, which saves time and improves efficiency. However, it can sometimes be slow, and different modules could be more standardized. Also, vendor access should be reviewed to prevent incorrect PO and invoice processing. ### 3. User-Friendly, All-in-One Platform That Streamlines Property Management **Rating:** 5.0/5.0 stars **Reviewed by:** Keegan D. | Leasing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Entrata?** Entrata is very user friendly once you understand the layout, and it keeps everything centralized in one platform. I like that leasing, resident accounts, work orders, and reporting are all integrated, which makes day to day property management much more efficient. The reporting tools are especially helpful for tracking occupancy, delinquency, and leasing performance. It also makes communication and documentation easy to reference, which helps keep our team organized and accountable. **What do you dislike about Entrata?** As a leasing agent who uses Entrata every day, it can sometimes feel a little slow or require more clicks than necessary to complete simple tasks. During busy seasons when I’m working with multiple prospects at once, switching between tabs and screens can slow me down. It also takes time to fully learn where everything is located, so there’s a learning curve for new team members. Overall it works well, but streamlining a few common leasing functions would make it even more efficient. **What problems is Entrata solving and how is that benefiting you?** Entrata is solving the problem of having leasing, resident management, and reporting spread across multiple systems. Instead of juggling spreadsheets, emails, and separate platforms, everything is centralized in one place. This helps reduce miscommunication, keeps prospect and resident information organized, and allows me to quickly access applications, lease documents, and payment details. As a leasing agent, this benefits me by saving time and helping me stay organized during busy leasing seasons. I can easily track follow ups, monitor application progress, and view availability in real time, which makes the leasing process smoother for both me and the prospect. ### 4. Intuitive, Efficient, But Needs Application Tweaks **Rating:** 5.0/5.0 stars **Reviewed by:** Sydney P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Entrata?** I like Entrata because it's easy and simple to use, and once you learn the processes and procedures, it's not complicated and goes pretty fast. I use it for work, and I appreciate that I can run reports quickly and see everything exactly as I need. It resolves any communication issues because everything is documented. Entrata is easy to learn and understand, much clearer than other interfaces in leasing. I find the quick accessibility and organization of the site valuable, as everything is organized exactly where you need it, with tabs for residents, leads, maintenance, and reports. You don't have to search for anything, which makes things so much easier. The initial setup was simple, with management just giving me access. **What do you dislike about Entrata?** I don't like that in the application process, if there's an unknown character or a phone number that's too long in the guarantor's application, it won't let us generate the lease agreement. I wish it would flag it when the applicant is adding that. It's especially problematic since we deal with a lot of international students, and it doesn't work all the way, causing more technical difficulties. Then we have to search down what the problem is. **What problems is Entrata solving and how is that benefiting you?** I use Entrata to run reports quickly and access exactly what I need. It solves communication issues by documenting everything clearly. ### 5. Streamlined Maintenance with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos h. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Entrata?** I like how Entrata makes it easy to ensure that residents' work orders are completed in a timely manner. Without it, we would probably be lost and not know what work orders residents want, and we could fall behind. It helps us keep control of our daily tasks and accomplish our jobs and maintenance efficiently. Additionally, it was easy to download on our phones and computers, with no issues and straightforward setup. **What do you dislike about Entrata?** Probably emergency calls, if we had emergencies. We can get emergency calls direct phone number. **What problems is Entrata solving and how is that benefiting you?** I use Entrata for maintenance, helping solve issues for residents. It ensures work orders are done on time, keeping us on top of tasks. Without it, we'd lose track of resident requests and fall behind. ### 6. User-focused experience + results **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley W. | Director of Field Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Entrata?** Entrata recently adjusted their guest cards to automatically opt prospects in for text messaging which has been a HUGE help. Also, their Digital Marketing Bundle has saved my team 21 hours per person per month (84 hours total). Amazing! **What do you dislike about Entrata?** In email campaigns, Entrata has an AI feature to help with mass emails. However, the AI doesn’t use Entrata’s merge fields so you need to delete the AI attempts at merge fields and replace with Entrata’s, creating concern over using AI at all until fixed as it hurts the brand to miss an edit **What problems is Entrata solving and how is that benefiting you?** The Entrata dashbord provides an all-in solution to organizing our on-site team's day-to-day and helping our corporate team have a great snapshot of what is going on at the property and how to best aid our teams. This has allowed for a reduction of calls and emails as everything is easily accesible. ### 7. Streamlined Property Management with Entrata **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea D. | Leasing Admin **Reviewed Date:** February 03, 2026 **What do you like best about Entrata?** I really like how with Entrata, everything lives together in one place, making it easy to follow up and follow along with residents. The emailing feature and the handling of financials and maintenance requests are standout aspects for me. The whole company can have eyes on a resident at any time, knowing where something is sitting, pending, or has been requested. Entrata is more user-friendly, can do more, and offers more automated emails and templates, which is great for our needs. The initial setup was seamless, and it's a product I'm highly likely to recommend. **What do you dislike about Entrata?** I wish there was an @ function on the side where we work to communicate with people to fix things. It would be nice if there was a queue for agents so not so many hands are in the same pot. Also, if something needed to be fixed, being able to @ the person or team instead of having to send screenshots through an email separately would be great. **What problems is Entrata solving and how is that benefiting you?** Entrata lets everything live together in one place, making it easy to follow up and follow along with residents. The whole company can see resident information anytime, knowing what's sitting, pending, or requested. ### 8. Seamless Setup, Comprehensive Property Management **Rating:** 5.0/5.0 stars **Reviewed by:** Mathos S. **Reviewed Date:** February 10, 2026 **What do you like best about Entrata?** I use Entrata for communication, leasing, marketing, maintenance requests, and reporting. I love how it streamlines everything in one location, helping me communicate on a mass level with all residents and view updates on work orders easily. It's really helpful! I really like that I can locate any reports I need to see how the property is doing. The communication center is great for sending out mass emails, and the library is terrific for finding necessary reports. The maintenance tab helps me provide updates to residents. The initial setup was seamless with no issues, and I'd highly recommend it to a friend or colleague. **What do you dislike about Entrata?** There isn't anything that I dislike. **What problems is Entrata solving and how is that benefiting you?** I use Entrata to streamline communication with residents, manage leasing and marketing, handle maintenance requests, and reporting. It consolidates everything in one location, allowing me to communicate mass updates and access crucial reports, which is incredibly helpful. ### 9. Easy to Use with Useful Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Omar Danilo S. | Tec mantenimiento, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Entrata?** I like that Entrata is very easy to use and offers many tools. I can view and close work orders, and I can also take photos to leave evidence when closing the jobs. Additionally, the initial setup was very easy. **What do you dislike about Entrata?** Upload videos **What problems is Entrata solving and how is that benefiting you?** I use Entrata to manage my work orders, view and close work orders. It is easy to use and allows taking photos as evidence when closing jobs. ### 10. Not Optimized for Low-End PCs, and the UI Feels Cluttered **Rating:** 2.5/5.0 stars **Reviewed by:** Michael O. | Leasing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Entrata?** It has a great amount of organizational features and is able to integrate with multiple APIs! I think if it could expand it might even see more common place in other scenarios besides leasing **What do you dislike about Entrata?** Its not optimized for lower-end PCs The UI can use a bit of a touch-up regarding the various amounts of tabs, searching for things takes a bit if youre not familiar Setting up Guest Cards and Applications can sometimes be a tedious process **What problems is Entrata solving and how is that benefiting you?** Having all my leads in one place and even being able to have them organized ### 11. Very User-Friendly Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Julia A. | Assistant General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Entrata?** Entrata is very user-friendly. I have employees to train fairly regularly, and this platform makes it really easy to get them up to speed. We use Entrata daily! **What do you dislike about Entrata?** The only thing I wish I could change about Entrata is having more access to make changes without always needing to go through a specific point person at the company, although I understand why it’s set up this way. **What problems is Entrata solving and how is that benefiting you?** Entrata keeps everything organized for us—from important documents to the communication we’ve had with a lead, and everything in between. ### 12. SO user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Entrata?** It is extremely intuitive and easy to use **What do you dislike about Entrata?** The only thing i wish they would add is a "how-to" link that was a little easier to find. We are also a Quext property, and they do a great job of creating step-by-step videos and slides so that there are many different ways to find answers to your questions **What problems is Entrata solving and how is that benefiting you?** Leasing and follow up is extremely easy to track I also love budget vs actual so I am easily able to track our monthly spending Lead Conversion is also extremely clear and easy to understand We have also been using it to track property reviews ### 13. Entrata’s Feature-Rich, User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Adam L. | Assistant Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Entrata?** I enjoy Entrata and all of the different features that it has. Very user friendly. **What do you dislike about Entrata?** I don't like that when you start a screening the applicant disappears completely and you have to search them by name. I wish there was a screening section where it satyed. **What problems is Entrata solving and how is that benefiting you?** I think it's a pretty well rounded product ### 14. My experience with Entrata has been pretty good so far! **Rating:** 4.5/5.0 stars **Reviewed by:** Imani S. | Luxury High Rise Leasing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Entrata?** Entreat has w way of now filtering out prospects rhat are starting the application process which is extremely helpful in seeing who I need to make a promotion communication for day to day duties in office. **What do you dislike about Entrata?** I do still feel that customer support should be more accessible to every position in property management this would help a lot when it comes to getting quick answers to prospects that have put in applications with a screening issue, etc. **What problems is Entrata solving and how is that benefiting you?** They are making the Identity and income verification process very seamless. You come across so many fraudulent applicant issues in terms of verifying the person and their income. With Entrata's screening requirements and process these issues have come to a minimum. ### 15. Highly Recommended for Easy Contact Management **Rating:** 5.0/5.0 stars **Reviewed by:** Chavarius G. **Reviewed Date:** February 05, 2026 **What do you like best about Entrata?** I really like Entrata for its organization and how it helps me continue to contact incoming applicants and new leads. It's also very organized and exceptionally easy to navigate, which makes it easier for me to send leases and contact residents and applicants I might forget about due to the large volume. Entrata has helped me stay organized, managing incoming leads effectively. **What do you dislike about Entrata?** Sometimes the system glitches, especially with applications. If there's a duplicate guest card or account and I delete it, sometimes both accounts get deleted because the numbers and emails are connected. There's also a citizenship glitch where I have to manually set the citizenship. **What problems is Entrata solving and how is that benefiting you?** I use Entrata to send leases, contact residents I forget about, and organize a large volume of contacts. ### 16. Efficient Tool with Occasional Glitches **Rating:** 4.0/5.0 stars **Reviewed by:** Daniela J. **Reviewed Date:** February 03, 2026 **What do you like best about Entrata?** I use Entrata for work because it helps me process things quicker and efficiently. I like that it helps me attain the information I need and effectively process move-ins and move-outs. It's a great program that gives me tools to make my job run smoothly, and I use it every day because of its quickness. I find it easy to use and highly recommend it for efficiency. **What do you dislike about Entrata?** Sometimes there are glitches in the system, but what other system doesn't? Entrata sometimes doesn't allow me to send mass emails to all the residents and usually takes more of my time during my workday. **What problems is Entrata solving and how is that benefiting you?** Entrata helps me process things quicker and more efficiently, manage move-ins and move-outs, and provides the tools for a smooth workflow. ### 17. Entrata is a very useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jose R. | Service technician, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Entrata?** Entrata is a very useful tool for my job because I can promptly address requests from residents of the property where I work. With this tool, I have all the details I need to do my job well, such as what the client requests, whether I can enter in the resident's absence, and whether or not there are pets. I can call the resident to authorize me to enter. From my phone, I can open and close work orders and send follow-up notes. Having all the information at my fingertips definitely improves response times and saves resources (e.g., paperwork). **What do you dislike about Entrata?** I have to enter my email every day to authenticate myself. **What problems is Entrata solving and how is that benefiting you?** Avoid delays in work orders and avoid wasted time ### 18. Streamlined Property Management with User-Friendly Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy W. | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Entrata?** I love how user-friendly the reports are. Our company requires reporting weekly and sometimes daily, so having everything in one place helps us a lot. Our company says that Entrata streamlines the information much better than the other programs. It was kinda easy to set up because once we had all the information on a spreadsheet, it was easy to upload. **What do you dislike about Entrata?** I don't like that Entrata and Elise AI don't sync well with other programs, causing double work in inputting information. **What problems is Entrata solving and how is that benefiting you?** Entrata consolidates all resident data in one place, simplifying property management. I love how user-friendly the reports are, which streamlines our weekly and sometimes daily reporting requirements. ### 19. Fast Setup and Mobile-Friendly But Needs Easier Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlyn J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Entrata?** I find the built-in analytics in Entrata really helpful for managing property performance by tracking occupancy and performance metrics. I also like the mobile accessibility it offers—staff can manage tasks directly from a smartphone or tablet, making it a pretty flexible tool. Plus, the initial setup is fast, which was a nice surprise. **What do you dislike about Entrata?** I think Entrata could improve the ease of navigation in complex settings. Some users find it difficult to locate or change certain configuration settings. **What problems is Entrata solving and how is that benefiting you?** I use Entrata for property accounting and financial tracking in one system. It solves lack of visibility into property performance with built-in analytics to manage and track occupancy and performance metrics. ### 20. Real-Time, System-Wide Integration That Keeps Everything in Sync **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Entrata?** I appreciate how it integrates across the whole user system and changes happen in real-time. **What do you dislike about Entrata?** I don't like that in order to reshop a renewal offer for a resident that is on notice to move, we have to cancel the notice. In an effort to try to save a move out, it's helpful and necessary for us to be able to see these offers as time goes on no matter if the resident is moving or not. **What problems is Entrata solving and how is that benefiting you?** I can't think of any at this time. ### 21. Easy to understand program **Rating:** 5.0/5.0 stars **Reviewed by:** Jose R. | Leasing Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Entrata?** I’ve been using this system for about six months, and I use it every day. It’s very easy to understand, and my overall experience has been straightforward. Whenever I’ve had any struggles with the system, customer support has been very helpful and quick to assist with any issues. I also appreciate how there are multiple locations where you can easily find exactly what you’re looking for in an organized way. **What do you dislike about Entrata?** The dashboard can occasionally be confusing, and the system sometimes lags or even crashes, though this doesn't happen often—it's more like once in a blue moon. **What problems is Entrata solving and how is that benefiting you?** It addresses the issue of having to handle everything manually. It helps keep all documents organized and makes it easier to keep track of your residents. This is a faster and more reliable way to lease units. ### 22. Effortless Leasing and Marketing with Entrata **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. **Reviewed Date:** February 03, 2026 **What do you like best about Entrata?** I really like how user-friendly Entrata is. Everything is literally within the click of a button from where you need it to be. It's very easy to navigate, and if I have any questions, I can literally search it in the search engine. I love that it's super user-friendly. It's valuable to me because it cuts down the time it may take to find something or communicate with residents. I'm able to locate whatever I need a lot easier than on other platforms. **What do you dislike about Entrata?** N/A **What problems is Entrata solving and how is that benefiting you?** Entrata streamlines communication with prospects and current residents, making leasing and renewals seamless. It helps us communicate changes effectively while also simplifying leasing and marketing processes. ### 23. Simple to Use and Effectively Communicates Information **Rating:** 3.5/5.0 stars **Reviewed by:** Kei B. | Community Intern, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Entrata?** I like that Entrata is simple to use and simple to explain. I think the layout is pretty clear and easy to understand with the way the dashboard and tabs are laid out. I use Entrata to document, log, discover, and relay information, and it helps eliminate any confusion of info being lost in translation. **What do you dislike about Entrata?** N/A **What problems is Entrata solving and how is that benefiting you?** I use Entrata to document, log, discover, and relay information, eliminating confusion and information being lost in translation. ### 24. Ease of use and OUTSTANDING customer service!! **Rating:** 4.5/5.0 stars **Reviewed by:** Lexie P. | Customer Service Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Entrata?** Extremely easy to navigate! Very easy to use Beginner friendly **What do you dislike about Entrata?** occasional glitches. there are occasional errors here and there **What problems is Entrata solving and how is that benefiting you?** organization and ease of applicants and residents, biling and property management overall ### 25. Streamlined Payments, Effortless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Jarvis P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Entrata?** I find Entrata very easy to work with and enjoy using the site as a whole. Features like bulk or group payment and quick access to the resident ledger save me a lot of time compared to handling payments individually. I also appreciate not having to go to the bank for deposits and checks because of the banking features. **What do you dislike about Entrata?** N/A **What problems is Entrata solving and how is that benefiting you?** I use Entrata for posting invoices, rent, and storing data. It eliminates the need to visit the bank for deposits and checks. Features like bulk payments and quick access to resident ledgers save me a lot of time. ### 26. Efficient Property Management, Needs Better Document Handling **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Entrata?** I use Entrata for lead and prospect management, which helps me track prospective tenants and convert leads into residents using automated communication. I like the accounting and financial reporting capabilities; the detailed financial tools and dashboard make accounting easier for me. The setup of Entrata was easy, making the transition smooth. **What do you dislike about Entrata?** I think the bulk document uploads functionality could be improved. Uploading multiple files at once is limited and inefficient. **What problems is Entrata solving and how is that benefiting you?** I manage leads and prospects, converting them into residents with automated communication. Entrata provides single-dashboard oversight for managing multiple properties and simplifies accounting with detailed reporting tools. ### 27. A One-Stop Hub That Simplifies Resident Communication and Documents **Rating:** 4.0/5.0 stars **Reviewed by:** Abby S. | Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Entrata?** I like that it is a one stop shops for residents, makes communication easy and keeps all their documents together! **What do you dislike about Entrata?** I have transitioned multiple properties with entrata and information has been lost every time. **What problems is Entrata solving and how is that benefiting you?** Entrata allows property managers an easy tool that has accounting software, package management and resident management all in one place at your fingertips. ### 28. Entrata Navigation and support team put your mind to ease **Rating:** 4.5/5.0 stars **Reviewed by:** Jan B. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Entrata?** Entrata is easy to navigate through, Residents like the ease of being able to apply online and access online for checking their account information submitting work request. As the manager we can check on accounts and find things needed to help us help the residents with ease as well. Entrata tech support is always great about assisting you with you needs to and when one can't they are quick to find a next level tech that can assist you. **What do you dislike about Entrata?** Occasionally it runs really slow or will just lock up and you have to start all over **What problems is Entrata solving and how is that benefiting you?** Not certain how to answer this one ### 29. My review of Entrata Property Management software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2018 **What do you like best about Entrata?** The thing I like most about Entrata is how easy it is for our residents to use to communicate with us and us with them! They are absolutely incredible to work with as well. **What do you dislike about Entrata?** Honestly, the reports. They can be difficult to customize. **Recommendations to others considering Entrata:** I would highly recommend Entrata for prospect applications. **What problems is Entrata solving and how is that benefiting you?** Benefits of Entrata include: Renewal lease easibility Mass email contact options Work order options Ease of use for maintenance ### 30. Great Report Packets and Bank Reconciliation **Rating:** 4.5/5.0 stars **Reviewed by:** Saraswati K. | Senior Accounts Officer, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Entrata?** Report packets, Bank reconciliation process **What do you dislike about Entrata?** Takes time loading the repors, and not helpful for affordable properties **What problems is Entrata solving and how is that benefiting you?** It help us in month end process, help us to reconcile the bank. and help us to run the various types of reports ### 31. Streamlines Property Management, High Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Entrata?** I like that Entrata streamlines reports and makes day-to-day tasks overall easier, quicker, and more manageable. I also appreciate the versatility that Entrata provides. **What do you dislike about Entrata?** Entrata can be hard to learn at first. More available training would be nice. There are many reports and abilities you can use, but it is hard to understand them without guidance. A more helpful A.I would be nice. **What problems is Entrata solving and how is that benefiting you?** Entrata streamlines handling resident accounts, maintaining ledgers, running reports, entering invoices, and uploading documents. It simplifies day-to-day tasks, making them easier, quicker, and more manageable due to its versatility. ### 32. Intuitive Layout, Smooth Navigation, and Helpful AI Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Trei G. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Entrata?** I love the layout and AI assistance features offered. As well as the easy to use navigation **What do you dislike about Entrata?** Have not found a dislike yet, but I’ll keep you posted **What problems is Entrata solving and how is that benefiting you?** Organization and site navigation ### 33. Effortless Organization & Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Esmeralda O. **Reviewed Date:** February 10, 2026 **What do you like best about Entrata?** I like Entrata because it makes leasing easy to navigate, and the different selections are just great. It's an excellent tool that keeps everything in one place, which helps me stay organized, work efficiently, and manage my tasks smoothly. It really simplifies my day-to-day work. The initial setup was easy and very informative. **What do you dislike about Entrata?** Nothing this software is amazing! **What problems is Entrata solving and how is that benefiting you?** I use Entrata for leasing, which makes it easy to navigate. It's a great tool that keeps everything in one place, helping me stay organized and manage tasks efficiently. It simplifies my daily work and works great for me. ### 34. Easy to Use and Info-Rich **Rating:** 3.5/5.0 stars **Reviewed by:** Dante L. | Leasing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Entrata?** I like how it has all info necessary for our job, the upside is that it is easy to use in my opinion. **What do you dislike about Entrata?** I dislike how laggy it gets sometimes, and how contracts get error messages upon generation. **What problems is Entrata solving and how is that benefiting you?** We use it for property management, it benefits us because the interface is user friendly. ### 35. Very easy to use and have been using Entrata for over two years. **Rating:** 5.0/5.0 stars **Reviewed by:** DeLano R. | Leasing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Entrata?** What I like most about Entrata is how fast and efficient it is with updates. The system provides real-time information on applications and screenings, which makes it much easier to stay on top of everything and keep the leasing process running smoothly. **What do you dislike about Entrata?** What I dislike least about Entrata is that it has so many different reports and sections spread across the applicant and resident tabs, which can sometimes make it a bit overwhelming to navigate quickly. **What problems is Entrata solving and how is that benefiting you?** Entrata helps solve issues that come up when prospective residents want to rent out an entire unit. The system makes it quick and easy to adjust leases and unit assignments, helping us resolve these situations efficiently and keep the leasing process moving smoothly. ### 36. All-in-One Solution That Streamlines Operations and Empowers Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Entrata?** For us, Entrata consolidates leasing, maintenance, accounting, and resident services into one dashboard, reducing the need for multiple software systems. It also gives us more efficient tools for our onsite teams to take care of our residents. They also allow us full access to our date to where we can develop business intelligence tools in house which is huge for us on how that data is presented. **What do you dislike about Entrata?** The only real downside that we have experienced is the same as probably any Company that switches to a new software. The learning curve and the constant updates. **What problems is Entrata solving and how is that benefiting you?** Access to our data more freely and the reporting aspect has been great. The website templates and integration into our culture has been huge. ### 37. Challenging Setup with Limited Functionality Gains **Rating:** 2.5/5.0 stars **Reviewed by:** Tiffany S. **Reviewed Date:** October 07, 2025 **What do you like best about Entrata?** I find the feature that allows me to write multiple leases at a time very useful, as it gives residents the option to choose. This functionality facilitates the lease creation process for me. **What do you dislike about Entrata?** {"I found the setup process for Entrata difficult and confusing, largely because I received no training. Even after two years, I still don't fully understand how to use it effectively.","The software does not solve the problems I encounter, as everything remains disorganized. The move-in process, in particular, is terrible and inefficient.","When moving residents into bed spaces, I encounter a cumbersome process where I must manually move each resident. This creates a cascading effect of errors and is extremely time-consuming because of the complexity in dealing with multi-versus single contracts.","Writing leases is an arduous task as the dates and payments are not in chronological order. This adds unnecessary complexity and time to the leasing process.","The leads board lacks a holding section for applicants whose eligibility is pending, compelling me to manage follow-ups inefficiently."} **What problems is Entrata solving and how is that benefiting you?** Entrata lets me write multiple leases at a time, offering residents a choice, but it doesn't solve my issues well. The move-in process is slow and inefficient, requiring tedious individual resident updates, and the lease writing process is cumbersome and unordered. ### 38. Effortless Utility Management, Lacks Email Robustness **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Entrata?** I like Entrata's automated reminders and notifications, as they help me with reminders for rent, renewals, and other actions, reducing the chance of mistakes. The initial setup was fast, which was convenient. **What do you dislike about Entrata?** I think the email campaign and communication tools need work. The AI email feature and mass messaging tool could really use some improvements. **What problems is Entrata solving and how is that benefiting you?** I use Entrata for utility expense management, improving resident engagement and satisfaction, and reducing missed tasks with automated reminders for rent, renewals, and other actions. ### 39. Entrata’s High Performance and Integrity Makes Day-to-Day Operations A Paradise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Entrata?** What I like most about Entrata is the layout design and the overall delivery of the software. It displays quality functionality and simple navigation to complete day to day tasks. **What do you dislike about Entrata?** There isn’t a single tool that I particularly dislike about Entrata; The software is an incredibly high performing interface. What I would recommend is enhancements to options like filtering when narrowing down specifics. **What problems is Entrata solving and how is that benefiting you?** Entrata helps by minimizing heavy workflow and reducing how companies manage their customer and client base by offering a channel to deliver results and manage various services. ### 40. Effortlessly Organizes Tenant Requests **Rating:** 5.0/5.0 stars **Reviewed by:** Brian A. **Reviewed Date:** February 05, 2026 **What do you like best about Entrata?** I really like how neatly and organized everything is in Entrata, making it super easy to find what I need. The filters are great for narrowing down my specific searches, like when I need to find service requests completed on certain days or months within the last thirty days. This organization and ease of use make my tasks much more manageable. **What do you dislike about Entrata?** No dislikes at the moment. **What problems is Entrata solving and how is that benefiting you?** Entrata helps me organize tenant complaints and service requests neatly and makes it easy to find specific ones with filters for dates. ### 41. Organized, User-Friendly, but Mobile Access Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian L. **Reviewed Date:** February 03, 2026 **What do you like best about Entrata?** I like how organized Entrata is. I enjoy that everything is organized and easy to find, which makes my work easier. The initial setup was very easy because everything is very detailed. I would say Entrata deserves a 10 when recommending it to a friend or colleague. **What do you dislike about Entrata?** I would like to have the same access that I have on the laptop on my cell phone. **What problems is Entrata solving and how is that benefiting you?** I use Entrata to manage work orders and maintenance requests. It makes my work easier by keeping everything organized and easy to find. ### 42. Helpful Tool for Real Estate Operators **Rating:** 5.0/5.0 stars **Reviewed by:** Sam P. | Associate, Invesments, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Entrata?** The dynamic functionality of Entrata eliminates the need for multiple software systems to store and pull financial data. This has reduced friction for our team and ensures consistent and accurate data across the company. Another great thing about Entrata is that it is very intuitive and makes training new employees quite easy. This makes it easy to implement across our platform. We use Entrata very frequently for external due diligence, financial reporting, and a variety of other daily uses. The customer support team has also allowed us to implement a variety of new reports into our default pulls through Entrata, which have been very easy to integrate. Entrata offers a wide range of API integrations, including marketing platforms, payment processors, and smart home technology, allowing operators to customize their tech stack without sacrificing system stability. **What do you dislike about Entrata?** If there were any room for improvement it would be more customizable reports. We feel there are some limitations to some of the niche reporting we require. **What problems is Entrata solving and how is that benefiting you?** Mainly financial reporting and tracking ### 43. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Elle R. | Leasing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Entrata?** I like that it’s very easy to use and everything is organized **What do you dislike about Entrata?** I don’t like that it’s something a slow when I have other tabs open **What problems is Entrata solving and how is that benefiting you?** It’s very easy to contact my leads and get in contact with people ### 44. Streamlined Leasing with Entrata, Needs Better Support **Rating:** 5.0/5.0 stars **Reviewed by:** Julia F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Entrata?** I like the automated leasing workflow in Entrata, where everything from the application to lease signing can be handled electronically. The initial setup was smooth. **What do you dislike about Entrata?** I think they need to improve customer support responsiveness. It's sometimes slow or ineffective when issues occur. **What problems is Entrata solving and how is that benefiting you?** I use Entrata for automated leasing management, which simplifies the process from application to lease signing, and it addresses lost or slow maintenance requests by letting tenants submit them online for better tracking and prioritization. ### 45. User-Friendly Entrata That Makes Leasing and Transitions Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Entrata?** I love how user friendly the system is. I am able to generate leases, upload documents, verify insurance, communicate with residents, keep track of all leases and leads and even have a calendar for my schedule. **What do you dislike about Entrata?** I like everything about Entrata. I used this system with my last employer and now with my new employer and it has made the transition so easy! **What problems is Entrata solving and how is that benefiting you?** I currently do not have any problems with Entrata. ### 46. Excellent Property Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Jermaine C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Entrata?** With the added security of the two factor it makes the software more secure **What do you dislike about Entrata?** things have improved and seems to work smooth **What problems is Entrata solving and how is that benefiting you?** Entrata helps keeps the cost and the worry out of having to use multiple applications and platforms to get the job done it is a complete all in one toll which has proving to exceed the expectations here. ### 47. Fast Setup, But Needs Performance Tweaks **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Entrata?** I appreciate Entrata's maintenance management, which allows me to quickly submit, track, and close work orders. The setup was fast, making it easy to get started. **What do you dislike about Entrata?** I dislike the occasional system crashes and lag that disrupt daily operations. **What problems is Entrata solving and how is that benefiting you?** I use Entrata for vendor invoice and payment processing securely with the automated bill pay feature. It solves inaccurate tenant screening and simplifies maintenance management, allowing me to quickly submit, track, and close work orders. ### 48. Entrata Is Easy to Use and Never Crashes **Rating:** 5.0/5.0 stars **Reviewed by:** Elle R. | Leasing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Entrata?** Entrata is very easy to use and the website never crashes **What do you dislike about Entrata?** Sometimes when I have tooo many tabs open its a little lag **What problems is Entrata solving and how is that benefiting you?** The leads and residents are very organized and it's very easy to organize. ### 49. Streamlined, All-in-One Access with Entrata **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Entrata?** Entrata makes things more streamlined, and it lets you access many items in one place. **What do you dislike about Entrata?** There are very few things that Entrata can’t do. That said, there are occasional glitches in the system that create issues and setbacks in day-to-day procedures. **What problems is Entrata solving and how is that benefiting you?** Entrata helps us manage our leads, applications, maintenance requests, and residents all in one place. Having everything accessible in the same area is a huge help for our teams and makes it easier to stay organized. ### 50. Effortless Bank Reconciliation and Powerful Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Mohan G. | Team leader, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Entrata?** Bank reconciliation is easy to do, we can do by importing bank transaction file. Report packet is available so that we can run multiple reports in a single packet at same time. JE import function is very good **What do you dislike about Entrata?** It takes little extra time to download the reports. It is not help full for housing units/affordable units **What problems is Entrata solving and how is that benefiting you?** Bank reconciliation Month end tasks Accruals JE, Reclass JE, AP, AR, etc. ## Entrata Discussions - [What is Entrata used for?](https://www.g2.com/discussions/what-is-entrata-used-for) - 1 comment - [What software do property managers use?](https://www.g2.com/discussions/entrata-what-software-do-property-managers-use) - 3 comments - [View Entrata pricing details and edition comparison](https://www.g2.com/products/entrata/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+17%3A30%3A36+-0500&secure%5Bsession_id%5D=b0a18202-9ca8-472f-b603-b605ba49cd91&secure%5Btoken%5D=ce3f29fc450546f803aa92d6d93705c01c9bdc07affc4c11ff83de7f0947ab5e&format=llm_user) ## Entrata Integrations - [Bluemoon Enterprise](https://www.g2.com/products/bluemoon-enterprise/reviews) - [EliseAI](https://www.g2.com/products/eliseai/reviews) - [Jetty](https://www.g2.com/products/jetty-jetty/reviews) - [Leonardo247](https://www.g2.com/products/leonardo247/reviews) - [Nova Credit's Platform](https://www.g2.com/products/nova-credit-s-platform/reviews) - [Opiniion](https://www.g2.com/products/opiniion/reviews) - [PetScreening](https://www.g2.com/products/petscreening/reviews) - [RealPage OneSite](https://www.g2.com/products/realpage-onesite/reviews) - [Respage](https://www.g2.com/products/respage/reviews) - [VERO](https://www.g2.com/products/vero-leasing/reviews) - [Vitality](https://www.g2.com/products/vitality/reviews) ## Entrata Features **Lease Administration Platform Features** - Portfolio Administration - Lease Accounting - Lease Auditing - Document Management - Critical Date Alarms - Regulatory Compliance - Localization - Integration / APIs - Reporting - Dashboards **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Lease Templates - Document Management **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations **Portfolio Management** - Portfolio Risk Management - Report Generation - Integrate With Investment Software **Agentic AI - Lease Administration** - Cross-system Integration - Proactive Assistance - Decision Making **Accounting** - Property Accounting - Online Payment - Company Financials - Certificates of Insurance (COI) - Dashboards **Agentic AI - Property Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Entrata Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,020 reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (258 reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - 4.0/5.0 (232 reviews)