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Moogsoft Reviews & Product Details

NB
Analyst
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Moogsoft?

The way the alerts and situations populated is easy to play around. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

the duplication of situation is terrible. similar alerts should be appended irrespective of CI Review collected by and hosted on G2.com.

Recommendations to others considering Moogsoft:

Go for it Review collected by and hosted on G2.com.

What problems is Moogsoft solving and how is that benefiting you?

The suppression of alerts and the automation of the incidents are the benefits in my opinion. Review collected by and hosted on G2.com.

Moogsoft Overview

What is Moogsoft?

The pioneer of AIOps, advancing enterprise availability with modern ITOps. Why AIOps? At Moogsoft, we understand that every business leader wants to protect and grow revenue, increase customer satisfaction, reduce security, legal and reputational risks, and/or drive down costs. But when something goes wrong it still takes too many people too long to discover the cause and resolve it. Without AIOps, IT teams continue to work in silos, miss and misprioritize issues. As companies have digitally transformed and every company has become a tech company, there are simply too many alerts and tickets, cumbersome manual processes, and not enough resources to do the job. Why Moogsoft? Moogsoft creates an automated connective layer that brings IT Operations, Observability, and Incident Management teams onto the same page. This helps lower your mean time to detect (MTTD), investigate and resolve incidents (MTTR), so you can move from being reactive to proactive.

Moogsoft Details
Languages Supported
English
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Product Description

Moogsoft develops AIOps technology that helps enterprise IT Ops and DevOps teams become faster, smarter and more effective. Moogsoft AIOps' real-time machine learning algorithms help teams remediate issues that impact their customers' experience.

How do you position yourself against your competitors?

As the pioneer of AIOps, with unique and proven AI/ML capabilities, Moogsoft provides superior incident management intelligence, interoperability with 3rd party data sources, ease of use (via low/no code UI), and time-to-value than any other AIOps tool or platform. Algorithmic correlation is highly scalable while reducing manual effort, Moogsoft’s exclusive Situation Room™ improves team productivity, and the Workflow Engine helps you identify and automate repetitive tasks including prioritization, root cause analysis, knowledge management, CMDB updates and remediation.


Seller Details
Seller
Moogsoft
Year Founded
2012
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®

Nathaniel K.
NK
Overview Provided by:

Recent Moogsoft Reviews

karan j.
KJ
karan j.Enterprise (> 1000 emp.)
3.5 out of 5
"Moogsoft experience"
Processing for alerts is the best where moogsoft helps us to transport the alets and has awesome dashboard
JC
James C.Enterprise (> 1000 emp.)
5.0 out of 5
"Great Product"
How we can ingest multiple platforms into Moogsoft
Hanumantha Rao K.
HK
Hanumantha Rao K.Enterprise (> 1000 emp.)
5.0 out of 5
"Market leading missile in Event Management and AIOps"
The best in market for handling loads of events for mini to Huge organizations. Tremendous noise reduction, Neural Feedback, Machine Learning and ...
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Moogsoft Media

Moogsoft Demo - Overview
Moogsoft is a unified platform that helps your entire company work smarter
Moogsoft Demo - Virtual NOC
Customers can create a virtual Network Operations Center (NOC) using the Moogsoft Situation Room to collaborate throughout the incident management process, and diagnose and resolve problems quickly, regardless of team members’ physical location. The platform also provides IT Ops teams a single-pa...
Moogsoft Demo - Alert Analyzer
Visually configure and fine tune the platform’s event processing to reduce noise and improve event correlation accuracy
Moogsoft Demo - Dynamic Topology
Gain real-time insights into incidents and visualize probable root cause associated with current and neighboring services
Moogsoft Demo - Expanded Workflows
Configure workflows and drive outcomes through an intuitive Workflow Engine (WE) — to ingest, enrich, automate, ticket, and collaborate
Moogsoft Demo - Algorithm Transparency
Add, track, delete and change machine-learning algorithms as necessary, via new versioning, rollback and history capabilities
Answer a few questions to help the Moogsoft community
Have you used Moogsoft before?
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38 out of 39 Total Reviews for Moogsoft

4.5 out of 5
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38 out of 39 Total Reviews for Moogsoft
4.5 out of 5
38 out of 39 Total Reviews for Moogsoft
4.5 out of 5

Moogsoft Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for MoogsoftQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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karan j.
KJ
BMC Control-M Adminstrator
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Moogsoft?

Processing for alerts is the best where moogsoft helps us to transport the alets and has awesome dashboard Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Stability is major concern in moogsoft.

When the load increases. Moogsoft goes down Review collected by and hosted on G2.com.

What problems is Moogsoft solving and how is that benefiting you?

It alerting and incident management Review collected by and hosted on G2.com.

JC
Sr Infrastructure Engineer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Moogsoft?

How we can ingest multiple platforms into Moogsoft Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

I don't have anything off the top of my head. Review collected by and hosted on G2.com.

What problems is Moogsoft solving and how is that benefiting you?

Ingesting alerting and logging from multiple platforms Review collected by and hosted on G2.com.

Neha G.
NG
Consultant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Moogsoft?

Easy to use , well documented and and excellent Support team to help you throughout your journey . It's amazing to see they are avaialble to help you in all possible ways. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Somewhere it required to have new patches and bug improvements for older versions. Many times a bug has been reported but we has to manage with workaround as patching would have take a much longer than needed Review collected by and hosted on G2.com.

What problems is Moogsoft solving and how is that benefiting you?

Creating Situation and aligning it with relatable incidents , makes life easier . It does co-relation and ticketing customization easy . Also can see the MTTR on dashboard by default to know how good it is performing Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Moogsoft?

Moogsoft is easy to use. All incidents and situations are easy to access and understand the workflows. Their customer support also excellent. Cloud system also very helpful and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Moogsoft is depending on message bus like RabbitMQ. Moogsoft uses Apache Tomcat, NGNIX as open source technology. But if any issue occur then we didnot get any support from moogsoft. Review collected by and hosted on G2.com.

What problems is Moogsoft solving and how is that benefiting you?

Moogsoft provides common platform for all. Duplicate alerts are easy to identify. All the related alerts can be corelates. It is an open source AIOps tool. It solves our problem very easily like, all the alarms are converts into single situation. Most value added features also available like- event management, observability. All you need to understand how to use workflow features. Review collected by and hosted on G2.com.

Divya S.
DS
Senior Consultant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Moogsoft?

It centralize the alert from different monitoring tools and use AI for predecitive monitoring Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Improvement required from machine learning point of view Review collected by and hosted on G2.com.

What problems is Moogsoft solving and how is that benefiting you?

Centrally managing the incident creation as per CI metallic classification Review collected by and hosted on G2.com.

HK
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Moogsoft?

Reliability, scalability, secure, service oriented and customer centric. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Reporting mechanism and Nothing much highlights/important to pin point for now. Review collected by and hosted on G2.com.

What problems is Moogsoft solving and how is that benefiting you?

Collate and cluster alerts in a Multi monitoring tools environment.

Reduction of noise.

Warn/proactive in reducing the downtimes and improve high availablities. Review collected by and hosted on G2.com.

RG
Service Delivery Director
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Moogsoft?

The AI ability of the tool to deduplicate the alerts and correlate the events. Its very effective in reducing the noise. I also like its feature of the probable root cause of the issue which helps us immensely in narrowing down to the root cause in a very short time. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Not many to dislike. However, when I think about one thing, I can say the summary of the situation created based on correlated and consolidated events sometimes does not make all sense. Review collected by and hosted on G2.com.

What problems is Moogsoft solving and how is that benefiting you?

Without Moogsoft my operations team was overwhelmed with the high volume of alerts to work on and resolve. My team had to create tickets manually and many times they ended up missing critical alerts. With Moogsoft coming in, we have seen a significant reduction in alert due to its feature of alert deduplication and event correlation and automated ticket creation. All these by themselves have improved our productivity a lot. That is not it, My operations team used to spend a significant amount of time troubleshooting and resolving the incidents and it used to take a long to determine the root cause. Moogsoft helps in trending the incidents very well by providing all similar incidents that occurred in the recent past with details of actions taken to resolve the incident and also helps determine the probable root cause. Review collected by and hosted on G2.com.

SujithKumar C.
SC
IT Enterprise Monitoring Solutions Architect
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Moogsoft?

1. Ease of consuming data

2. Flexibility to perform real-time updates to incoming events

3. Tons of supported integrations for many products with the option of creating custom integration based on API's

4. Excellent support

5. Constant product improvements

6. Takes customer feedback into account to design/mature the product

7. Robust environment with the capability to ingest large amounts of data

8. Correlation works out of the box with the ability to improve it

9. Included metric integration is nice

10. Intuitive UI Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

1. Ability to ingest/consume topology data from configuration management tools but this is handled in a way through enrichment today

2. Non-availability of dashboards and ability to create one

3. Supported integrations need little polishing Review collected by and hosted on G2.com.

What problems is Moogsoft solving and how is that benefiting you?

1. Noise suppression

2. Event clustering & aggregation

3. Integration to ITSM tools

4. Accountability

5.Transparency of event/monitoring info for IT

6. Simplification and presentation of events data Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Moogsoft?

It creates a single situation when multiple alerts for similar device come up or if multiple alerts for similar issue and similar device arise rather than creating many number of tickets. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

There is no option of rerunning any action which will recheck if th alert is still active. We have to wait for the alert to be cleared automatically and sometimes it takes really long and even never clear the alert. hence we have to clear the alert manually in this case. Review collected by and hosted on G2.com.

What problems is Moogsoft solving and how is that benefiting you?

Solving multiple tickets which were raised for an account with multiple devices.

Solving multiple similar alerts for a single device for which the cause was same and hence all the alerts for different times are solved also helping in an RCA> Review collected by and hosted on G2.com.

Yadav L.
YL
Infrastructure Monitoring Techno Lead
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Moogsoft?

Currently its one of the best and most outstanding tools for intelligent monitoring solutions.

we use Service Now. But its ver much compactable with all tools. Review collected by and hosted on G2.com.

What do you dislike about Moogsoft?

Currently, Moogsoft is supporting as per the requirement. We should support this giving them exposure for a scope of improvement, infact currently they are leading the market with addressing the challenges in no time.. Thanks for them. Review collected by and hosted on G2.com.

Recommendations to others considering Moogsoft:

Moog soft is the best in market. Review collected by and hosted on G2.com.

What problems is Moogsoft solving and how is that benefiting you?

IT infrastructure monitoring Alerts correlating helped us a lot in incident reduction around 99% and its very feasible to integrate with the ITSM tools in the market. Review collected by and hosted on G2.com.