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Missive Reviews & Product Details

Justin B.
JB
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Missive?

I like the price point for value. The shared inboxes work well and there's good comment and collaberation features for internal comments on emails. It has a clean design. Review collected by and hosted on G2.com.

What do you dislike about Missive?

I wish it had reporting. I'd also like the ability to default search just my inboxes rather than defaulting to searching all inboxes. Depending on the plan there's a limit to message history you can search or view. Review collected by and hosted on G2.com.

What problems is Missive solving and how is that benefiting you?

The main problem that Missive solves is allowing us to make sure emails are addressed. It's nice having shared responsibilities and transparency for emails. We can also comment on emails in place rather than calling or using another system to chat about them. Review collected by and hosted on G2.com.

Missive Overview

What is Missive?

Is your team drowning in a sea of emails and messages, endless forwards, and zero accountability? What if your business could manage its mailboxes like support@, sales@, marketing@, and accounting@, along with SMS, WhatsApp, Messenger, and Instagram, all in one software? Missive unifies all your communication channels into a single platform, eliminating chaos and ensuring everyone is aligned. Our powerful tool simplifies collaboration and boosts productivity, breaking down silos between your business's internal and external communications. We help your team work together effortlessly. -- Key features • Teams Inbox: Centralize all your communication channels into shared inboxes for efficient management across your different teams. • Internal Team Chat: Facilitate real-time collaboration and discussions within your team, directly alongside your external communications. • Automated Workflows: Create customizable rules to automate repetitive tasks. Popular use cases include auto-follow-up emails, automatic forwarding of receipts, and out-of-office auto-responses. • Canned responses: Save time with pre-written replies to customer inquiries, sales pitches, or to include that PDF you always need to attach when signing up a new client • Integrations: Enhance your workflow with integrations to popular tools like OpenAI to help you write your emails, or try out Asana, GitHub, HubSpot, Zapier, and many more.

Missive Details
Product Website
Languages Supported
English
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Product Description

Missive is a team collaboration app for emails and chat, each email thread becomes a conversation and then invite colleagues, chat in this conversation and even live edit an email draft together.

How do you position yourself against your competitors?

Missive does not operate like most help desk software that require you to forward emails to an address they own, where the only backup copies of your emails reside in their software.

We believe that the primary backup copies of your emails should not be confined to the help desk software you've signed up with (like Front, Zendesk, Zoho Desk, etc.). For us, this isn't how emails should be handled.

A dedicated email server that hosts the main copy of your emails should be the backbone of an organization’s email setup. Collaborative apps like Missive should act as a layer on top and should not lock you in forever.


Seller Details
Seller
Missive
Company Website
Year Founded
2015
HQ Location
Quebec, QC
Twitter
@missiveapp
2,544 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Description

Missive a shared inbox & team chat solution used by thousands of businesses all over the globe.


Phil L.
PL
Overview Provided by:
Customer Success @ Missive

Recent Missive Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Great for email management of multiple accounts"
I like being able to have conversations with team members about specific emails and even create tasks to manage email communications!
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Un vrai client mail multi-comptes et multi-os, plus un support client impeccable"
Après avoir testé Outlook, MailBird, RoundCube, hunderbird et Spark, je suis arrivé sur Missive. Cette solution foncionne aussi bien en client web...
JU
Julie U.Small-Business (50 or fewer emp.)
5.0 out of 5
"My daily email organization and work relies on using Missive"
organization, multiple users can access it
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Missive Media

Now available with OpenAI GPT-4o and GPT-4-Turbo!
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Now available with OpenAI GPT-4o and GPT-4-Turbo!
Missive Public Demo - The Team Inbox, OpenAI, Analytics, Rules, etc.
Play Missive Video
Missive Public Demo - The Team Inbox, OpenAI, Analytics, Rules, etc.
5 Missive Features You Gotta Know
Play Missive Video
5 Missive Features You Gotta Know
Customer stories: How Missive Supercharged Senders' Operations
Play Missive Video
Customer stories: How Missive Supercharged Senders' Operations
Missive Vs Front Review by Will Matthiessen
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Missive Vs Front Review by Will Matthiessen

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378 out of 379 Total Reviews for Missive

4.7 out of 5
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378 out of 379 Total Reviews for Missive
4.7 out of 5
378 out of 379 Total Reviews for Missive
4.7 out of 5

Missive Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for MissiveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Ezekiel B.
EB
Programmer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Missive?

As the developer on the team, what I appreciate most about Missive is its seamless integration capabilities. The platform offers a wide range of existing integrations that are incredibly easy to connect, making it accessible not only for developers but also for non-technical users who may have little to no programming knowledge. Setting up these integrations is smooth and hassle-free, allowing anyone to enhance their workflow effortlessly. Additionally, the ability to create custom integrations provides even greater flexibility, enabling developers to tailor the platform to specific needs and optimize productivity. Review collected by and hosted on G2.com.

What do you dislike about Missive?

One aspect I dislike about Missive is the bug that occurs when connecting my custom integration using Ngrok. Before deploying my work to production, it's crucial for me to test my integration using Ngrok as the URL. This step is essential in ensuring that everything functions correctly before making it live. However, due to this issue, I am unable to test locally with Ngrok, which adds an extra layer of complexity to my workflow. While I have managed to work around this by deploying the integration directly to the server for testing, it would be a significant improvement if this bug were fixed. Other than this, I have no major complaints, as Missive overall provides an excellent experience. Review collected by and hosted on G2.com.

What problems is Missive solving and how is that benefiting you?

One of the key problems that Missive is solving for me is efficient email collaboration. The platform allows my team to share emails seamlessly and discuss them internally before responding to the client. This feature is incredibly beneficial as it ensures that we can align on the best approach, clarify any uncertainties, and provide well-thought-out responses. Review collected by and hosted on G2.com.

Jessica Therese A.
JA
Freelance Accounts Administrator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Missive?

One thing I really love about Missive is how easy it makes team collaboration. With its shared inbox, everyone can stay on the same page—whether it’s managing emails, assigning tasks, or chatting in real-time. I especially appreciate the ability to leave comments on emails without creating long, messy threads. It keeps conversations organized and makes teamwork feel effortless. Review collected by and hosted on G2.com.

What do you dislike about Missive?

I have not experienced any dowsides yet. Review collected by and hosted on G2.com.

What problems is Missive solving and how is that benefiting you?

Missive helps cut through the chaos of email and team communication. Instead of endlessly forwarding emails, CC-ing people, or juggling multiple apps, everything stays in one place. The shared inbox makes it easy to assign tasks, chat with teammates, and keep email threads organized without extra clutter.

For me, this means spending less time searching for emails and more time actually getting things done. I love how I can discuss an email with my team right inside the thread without confusing long email chains. It keeps everyone on the same page and makes teamwork feel effortless. Review collected by and hosted on G2.com.

Graham B.
GB
Founder &amp; Managing Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Missive?

Missive has been the email client I've been looking for! As a previous corporate email user, I've loved the calendar + email features of Outlook specifically. At the same time, Outlook can be a pain to use. I've been through all sorts of email clients as I've moved from the corporate world to running my own agency, trying to find the silver bullet (everything from Superhuman to browser-based email). For me, Missive is that silver bullet. The calendar features are fantastic, and the email is loaded with everything I need. Working to ramp up my team on Missive as well and can't wait to use the collaboration features as well. Review collected by and hosted on G2.com.

What do you dislike about Missive?

On the mobile app, it takes a few taps to get to my calendar (versus something like the Outlook app that has a button for my calendar as soon as I land on the app without needing to scroll through the hamburger menu).

As you can tell even from that though, any qualms I have are minor and nitpicky. Overall, nothing major sticks out as a drawback here. It's a really powerful email app. Review collected by and hosted on G2.com.

What problems is Missive solving and how is that benefiting you?

It's an email app that "works". It's a workhorse. It meets my expectations without adding a bunch of bells and whistles that just get in the way (which I find in other apps that really push the user towards things like "inbox zero" as if it's a game). It just works! Plus they are constantly releasing new features that make it work better as time goes on. Review collected by and hosted on G2.com.

NP
Customer Support Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Missive?

Storage of the data

Useful Search function (but still requires improvement)

Possibility to integrate different emails and setup managing + apps

Availability of cc and bcc in emails

Managing of notifications

More or less easy in use Review collected by and hosted on G2.com.

What do you dislike about Missive?

Not easily managed channels

For example, I would like to automate assignments and chat closings so I don't need to do it manually all the time. Not sure about the implementation

Search is good, but when I need to find something specific in the long-lasting chat, it's impossible since it just finds the chat, not the actual message. Review collected by and hosted on G2.com.

What problems is Missive solving and how is that benefiting you?

Emails managing (both internally and externally), especially when it contains files attached or there is a need to save the message to check the header

Possiblity to send emails from general email where other team members have access so they can see, join and comment it Review collected by and hosted on G2.com.

PW
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Missive?

Missive has become an essential part of my toolkit. Its ability to manage multiple accounts under one roof and eliminate the need for new device setups saves so much time. The features like central management of email signatures, email scheduling, and a to-do styled inbox have organized my workflow like never before. Collaboration features are just the icing on the cake, making it easy to work alongside my team within emails and chats. Missive is the ultimate tool for any professional seeking efficiency and streamlined communication. Review collected by and hosted on G2.com.

What do you dislike about Missive?

I have a lot of mails to filter through. That can get slow sometimes, but I think I am an edgecase... Review collected by and hosted on G2.com.

What problems is Missive solving and how is that benefiting you?

Missive packt das Problem der wirren Teamkommunikation und des Managements von Aufgaben an. Als Entwickler muss ich ständig zwischen E-Mails, Chats und verschiedenen Aufgaben hin und her wechseln. Missive bringt das alles unter einen Hut, wodurch ich eine Menge Zeit spare und nicht ständig zwischen Apps hin- und herspringen muss.

Ich profitiere enorm davon, mehrere Konten gleichzeitig zu nutzen, ohne bei jedem Gerätewechsel alles neu einrichten zu müssen. Das erleichtert mir den Alltag extrem. Auch dass ich E-Mails planen oder zurückstellen kann, hilft mir, alles im Griff zu haben und nichts zu vergessen. Auch wenn die Suche manchmal etwas lahmt, überwiegen die Vorteile deutlich, und Missive macht meinen Arbeitsalltag um einiges leichter. Review collected by and hosted on G2.com.

RK
Operations Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Missive?

As an accounting firm, we deal with 20+ various client accounting email inboxes to manage on a daily basis. Our bookkeepers need support from their seniors to respond to various emails and that would not be possible without Missive's email collaboration ability. Missive makes managing these inboxes manageable and enjoyable. Review collected by and hosted on G2.com.

What do you dislike about Missive?

On occasion I have felt frustrated with the interface as it hasn't felt intuitive, especially coming in fresh as the new admin for the organization I had a hard time knowing the difference between accounts vs teams vs users, etc. Review collected by and hosted on G2.com.

What problems is Missive solving and how is that benefiting you?

We are able to take complicated accounting emails and quickly collaborate with the team on how to solve these issues. It also makes it a lot easier to manage 20+ client inboxes when they are all infront of you, instead of needing to log in and out of various gmail/outlook accounts. Review collected by and hosted on G2.com.

Zack T.
ZT
Business Development Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Missive?

The ability to IM / tag colleagues in messages is a massive plus, along with sharing external files as well. Review collected by and hosted on G2.com.

What do you dislike about Missive?

The biggest issue I have with Missive is the fact that emails routinely close and are therefore missed when a reply comes in.

I have also had legitimate emails come in that were immediately marked as Junk/spam and effected client relationships as they were not appropriately responded to.

As the BDM, there are too many features that I do not need to take advantage of and my emails are cluttered. Furthermore, depending on restarts/updates, preferences will turn on & off and notifications will go from pertinent to company wide, which is very frustrating Review collected by and hosted on G2.com.

What problems is Missive solving and how is that benefiting you?

I am unaware of any problems being rectified.

The aforementioned negatives I expressed should be addressed and solved and that will benefit me. Review collected by and hosted on G2.com.

AS
Translation Account Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Missive?

There are many features I really value when using Missive. Some of my favourites are:

1. The ability to tag colleagues under an email and being able to have a conversation underneath each email, as well as being able to work on a draft collaboratively with others.

2. The ability to add and assign tasks under each email, which helps me to stay on track of any actions I need to complete.

3. The ability to snooze emails, that way you can keep your inbox clear and have the specific item you need reappear at the top of your inbox when your need them to.

Overall, I find that it's a very easy tool to use and customise and, when me or my colleague have had any issues, we have always received a prompt reply from the customer support team. Honestly 10/10, would recomment to everyone looking to improve their email management. Review collected by and hosted on G2.com.

What do you dislike about Missive?

I genuinely cannot think of any downsides to using Missive! Review collected by and hosted on G2.com.

What problems is Missive solving and how is that benefiting you?

It's helping me working co-operatively with my colleagues, which is a big plus in terms of productivity and time-efficiency. Review collected by and hosted on G2.com.

Julius M.
JM
Architect
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Missive?

Having the ability to chat about an email chain between your team, while not actually sending emails. I can also assign tasks easily and it integrates with many other productivity tools. The rules and filtering system is great, and their support has never let us down. Review collected by and hosted on G2.com.

What do you dislike about Missive?

It can sometimes be a bit overwhelming with all the features. It's the type of deal where it's a bit harder to get into, but the payoff is worth it. Review collected by and hosted on G2.com.

What problems is Missive solving and how is that benefiting you?

It makes it easier to sort the vast amounts of emails we all get, I can easily direct emails to my colleagues without the need to actually forward it, and being able to write a task or a comment makes it much easier for someone else to jump in a new email chain. Review collected by and hosted on G2.com.

Tal C.
TC
Director of Client Success
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Missive?

I like being able to copy messages links and use them in chats for referencing a convesation. It saves a ton of time not having to describe an email and eliminates the need to FW the email for sharing.

I also like the option to write comments and chat with the team on every email.

It organized our inboxes very well in one spot and it helped with not missing any emails as they come in to the different mailboxes. Review collected by and hosted on G2.com.

What do you dislike about Missive?

Most of what didn't flow for us we were able to change in the settings or I already adjusted the way I do things to make Missive work for us. Missive works great for us! Review collected by and hosted on G2.com.

What problems is Missive solving and how is that benefiting you?

Unifies all of our agency's inbox. Integrated with dialpad to manage all our phone numbers and communicate with clients. Saves all client communications in one place and aids in seeing the big picture by displaying all channels of conversation we had with a specific client or an issue. Review collected by and hosted on G2.com.