Missive Features
What are the features of Missive?
Productivity Tools
- Notes
- Internal Discussion
- Assignments and Tasks
- Workflows
- Templates
- Tagging System
Inbox Tools
- Unified Inbox
- Filters
- Reminders
- Notifications
Coordination Tools
- Calendar
- Contacts
- Task Management
Software Options
- Desktop Application
- Mobile Application
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Communication
Pop-up Chat | As reported in 88 Missive reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | 80% (Based on 88 reviews) | |
Notifications | As reported in 90 Missive reviews. Delivers notifications to both sides of the conversation. | 90% (Based on 90 reviews) |
Internal Use
Conversation Archiving | As reported in 91 Missive reviews. Archives conversations in a separate location for later reference. | 89% (Based on 91 reviews) | |
Lead Development | Enables employees to denote potential customers. 83 reviewers of Missive have provided feedback on this feature. | 82% (Based on 83 reviews) | |
Team Inbox | As reported in 90 Missive reviews. Provides a central location for help requests, helping employees respond sooner. | 92% (Based on 90 reviews) | |
Customer Profiles | Allows for the creation of profiles for contacts and customers. 82 reviewers of Missive have provided feedback on this feature. | 83% (Based on 82 reviews) |
Process
Macros | Allows administrators to create templated responses to frequently asked questions. 62 reviewers of Missive have provided feedback on this feature. | 84% (Based on 62 reviews) |
Channels
Based on 61 Missive reviews. Ability to connect agents with customers through Live Chat.
| 88% (Based on 61 reviews) | ||
Social | Connects employees with customers through a social media solution. This feature was mentioned in 62 Missive reviews. | 87% (Based on 62 reviews) | |
Live Chat | Ability to connect agents with customers through email.
59 reviewers of Missive have provided feedback on this feature. | 85% (Based on 59 reviews) | |
Phone | Connects employees with customers through a calling solution. This feature was mentioned in 58 Missive reviews. | 73% (Based on 58 reviews) | |
Text | Ability to connect agents with customers through text message solution.
This feature was mentioned in 59 Missive reviews. | 86% (Based on 59 reviews) | |
Multi-Channel Coverage | As reported in 190 Missive reviews. Software incorporates multiple digital communications channels. | 87% (Based on 190 reviews) | |
Open Listening | Allows incorporation of inbound contacts from non-marketing channels. 176 reviewers of Missive have provided feedback on this feature. | 82% (Based on 176 reviews) |
Business Instant Messaging
File Sharing | As reported in 146 Missive reviews. Allows users to send and open various file types. | 86% (Based on 146 reviews) | |
Notifications | Based on 149 Missive reviews. Notifies users when they have been contacted or tagged. | 89% (Based on 149 reviews) | |
Search | As reported in 151 Missive reviews. Message content search capability. | 78% (Based on 151 reviews) | |
Mobile Application | Based on 145 Missive reviews. Software can be accessed through a downloadable mobile application. | 87% (Based on 145 reviews) | |
Web Application | Based on 147 Missive reviews. Software can be accessed through a downloadable desktop app or a cloud-based site. | 91% (Based on 147 reviews) | |
Integrations | As reported in 142 Missive reviews. Application integrates with other outside software. | 83% (Based on 142 reviews) |
Design
Communications Strategy Development | Allows planning and deployment of an overall communications strategy. 174 reviewers of Missive have provided feedback on this feature. | 84% (Based on 174 reviews) | |
Create Content | Based on 165 Missive reviews. Includes or integrates with content creation apps. | 72% (Based on 165 reviews) | |
Personalization | Outbound communications are segmented and personalized. 177 reviewers of Missive have provided feedback on this feature. | 84% (Based on 177 reviews) | |
Inbound Identification | Inbound contacts are identified and handled based on history. This feature was mentioned in 177 Missive reviews. | 87% (Based on 177 reviews) | |
Regulatory Compliance | Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. This feature was mentioned in 166 Missive reviews. | 83% (Based on 166 reviews) |
Productivity Tools
Notes | Allows users to leave notes or comments on emails or relevant cases. 214 reviewers of Missive have provided feedback on this feature. | 92% (Based on 214 reviews) | |
Internal Discussion | Based on 217 Missive reviews. Provides a dedicated space or a thread feature that allows for long-form discussion. | 93% (Based on 217 reviews) | |
Assignments and Tasks | Based on 213 Missive reviews. Offer in-application assignment and task tracking functionality. | 86% (Based on 213 reviews) | |
Workflows | Allows users to create and follow predetermined workflows attached to actions. This feature was mentioned in 210 Missive reviews. | 83% (Based on 210 reviews) | |
Templates | As reported in 217 Missive reviews. Allows users to create canned answers or templates for email responses. | 90% (Based on 217 reviews) | |
Integrations | As reported in 205 Missive reviews. Integrates without outside software to provide additional functionality or pull information. | 86% (Based on 205 reviews) | |
Tagging System | Based on 213 Missive reviews. Provides a tagging system to allow users to sort emails by relevant subject. | 90% (Based on 213 reviews) |
Analytics
Trends | As reported in 188 Missive reviews. Analyzes trends in email content and resolution. | 76% (Based on 188 reviews) | |
Performance Tracking | As reported in 189 Missive reviews. Tracks performance and productivity of users inside the application. | 78% (Based on 189 reviews) | |
Email Tracking | Based on 193 Missive reviews. Tracks email analytics like emails opened, how long the email was opened for, etc. | 75% (Based on 193 reviews) |
Inbox Tools
Unified Inbox | As reported in 255 Missive reviews. Consolidates multiple email accounts into one viewable platform. | 93% (Based on 255 reviews) | |
Filters | As reported in 251 Missive reviews. Allows users to filter their emails by sender, date received, opened, etc. | 89% (Based on 251 reviews) | |
Reminders | Gives users reminders to send or reply to emails. This feature was mentioned in 246 Missive reviews. | 87% (Based on 246 reviews) | |
Notifications | Provides notifications when users receive new emails. 250 reviewers of Missive have provided feedback on this feature. | 89% (Based on 250 reviews) |
Coordination Tools
Calendar | Provides a native calendar. This feature was mentioned in 242 Missive reviews. | 84% (Based on 242 reviews) | |
Contacts | As reported in 244 Missive reviews. Provides a native contact book. | 85% (Based on 244 reviews) | |
Task Management | As reported in 240 Missive reviews. Offers built-in task creation and assignment functionality. | 78% (Based on 240 reviews) |
Software Options
Desktop Application | Software available as a downloadable desktop application. 246 reviewers of Missive have provided feedback on this feature. | 92% (Based on 246 reviews) | |
Mobile Application | Software available as a mobile application. 246 reviewers of Missive have provided feedback on this feature. | 89% (Based on 246 reviews) |
Sorting & Filtering
Attachment Search | Enables users to search for specific email attachments. 33 reviewers of Missive have provided feedback on this feature. | 75% (Based on 33 reviews) | |
Tags | Allows users to create and assign custom tags to emails. 33 reviewers of Missive have provided feedback on this feature. | 82% (Based on 33 reviews) | |
AI Sorting | Automatically sorts mail into untuitive categories and/or folders. This feature was mentioned in 29 Missive reviews. | 70% (Based on 29 reviews) | |
Predefined Rules | Based on 30 Missive reviews. Allows users to set up predefined rules to automatically sort incoming mail. | 81% (Based on 30 reviews) |
Integrations
Microsoft Outlook Integration | As reported in 29 Missive reviews. This software integrates with Microsoft Outlook. | 83% (Based on 29 reviews) | |
Gmail Integration | As reported in 31 Missive reviews. This software integrates with Gmail. | 87% (Based on 31 reviews) | |
Apple Calendar Integration | This software integrates with Apple Calendar. 28 reviewers of Missive have provided feedback on this feature. | 73% (Based on 28 reviews) |
Time Management
Unified Inbox | As reported in 30 Missive reviews. Provide a unified inbox to manage multiple accounts at once. | 89% (Based on 30 reviews) | |
Email Automation | Provide the ability to automatically send recurring emails. This feature was mentioned in 26 Missive reviews. | 83% (Based on 26 reviews) | |
Snooze | Based on 28 Missive reviews. Provide a feature to snooze, or defer, non-urgent emails. | 84% (Based on 28 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. This feature was mentioned in 28 Missive reviews. | 74% (Based on 28 reviews) | |
AI Text-to-Speech | Simulates human-like speech from text inputs. 26 reviewers of Missive have provided feedback on this feature. | 63% (Based on 26 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 27 Missive reviews. | 69% (Based on 27 reviews) | |
AI Text Generation | Based on 72 Missive reviews. Allows users to generate text based on a text prompt. | 82% (Based on 72 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 71 Missive reviews. | 83% (Based on 71 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. 51 reviewers of Missive have provided feedback on this feature. | 78% (Based on 51 reviews) | |
AI Text Summarization | As reported in 50 Missive reviews. Condenses long documents or text into a brief summary. | 78% (Based on 50 reviews) | |
AI Text Generation | Based on 160 Missive reviews. Allows users to generate text based on a text prompt. | 77% (Based on 160 reviews) | |
AI Text Summarization | Based on 158 Missive reviews. Condenses long documents or text into a brief summary. | 76% (Based on 158 reviews) |
Generative AI - Business Instant Messaging
Text Summarization | Based on 34 Missive reviews. Condenses long documents or text into a brief summary. | 67% (Based on 34 reviews) |
AI - Business Instant Messaging
AI Powered Search | Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms. This feature was mentioned in 34 Missive reviews. | 66% (Based on 34 reviews) | |
Smart Notifications | Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work. 34 reviewers of Missive have provided feedback on this feature. | 64% (Based on 34 reviews) | |
AI Powered Language Translation | As reported in 32 Missive reviews. Uses AI-powered language translation tools to translate messages in real-time. | 60% (Based on 32 reviews) | |
Content Generation | Creates, assists, or automates the generation of text-based content within the platform. 33 reviewers of Missive have provided feedback on this feature. | 67% (Based on 33 reviews) |