101 Mercury Reviews
Overall Review Sentiment for Mercury
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The UI is very nice, the features are just what I need for my startup banking needs Review collected by and hosted on G2.com.
Had some issues with features like bill pay being able to attach documents, and some features seem like early. Looking forward to the platform evolving more. Review collected by and hosted on G2.com.
The support team response and great User experience using their app and web platform. Review collected by and hosted on G2.com.
Not much. Great service and constant learning from their clients Review collected by and hosted on G2.com.
Easy to create multiple accounts, multiple cards, and online-centric feel. Review collected by and hosted on G2.com.
Terrible communication, and they're not proactive about solving problems.
We had a glitch which resulted in our account being deactivated. Did they immediately notify us by email, text and phone call? Did they immediately start working on resolving the issue? No. They waited until we noticed after transactions started failing, then they delayed helping us until we verified the account, then they took a break for the weekend and didn't log in again until Monday. Only after we were able to get the case escalated to their Compliance team through an internal connection did they start working with the other bank to start fixing the issue.
Was there anything preventing them from working with the other bank the instant that the account was deactivated? None that they expressed to me.
Even after all this, they seem to think that the problem was that the account was closed temporarily. While that is a problem, it's not as big of a problem as their lack of communication and initiative.
Also, it's not compatible with Zelle. Review collected by and hosted on G2.com.
The ux/ui that the bank offers in all of their platforms. Super easy to find things. Works really well Review collected by and hosted on G2.com.
Sometimes is a little stuck when the app ask you for the security code in the login. Review collected by and hosted on G2.com.
The extreme simplicity of mercury in the UX is really impressive. I used mercury with my last two start-ups. I saw the evolution of this platform and I am really satisfied with the current state of service and product. Review collected by and hosted on G2.com.
The android app is sometimes lacking of functions and features. I would love to have more of the desktop features in my mobile. Review collected by and hosted on G2.com.
I can reach out to their team and get a swift answer. The platform is also extremely easy to use. Review collected by and hosted on G2.com.
Nothing so far, it gets the job done. They are doing a great job Review collected by and hosted on G2.com.
If you are a startup, freelancer, or solo founder, the last thing you want is to go through a lot of red-tape to open a business bank account. Mercury made it very easy to open and start operating. The interface is very intuitive, and works great on mobile. As a founder, I can make payments easily and send payment requests with a simple interface as well. It integrates with gusto for payroll and with QB and other essential software. The only minus is that it doesn't integrate with Zelle (at the time of this review) which would be ideal for a lot of micropayments. For the rest, highly recommended! Review collected by and hosted on G2.com.
Lack of integration with Zelle. That's about it. Review collected by and hosted on G2.com.
