Maintenance Care allows our facilities and maintenance team to work together to identify priority tasks and execute them efficiently. Easy to use and good looking software. Review collected by and hosted on G2.com.
There can be a learning curve, as with any new software product. It takes some time to get going and understand all the valuable features within the different menus. Review collected by and hosted on G2.com.
93 out of 94 Total Reviews for Maintenance Care
Overall Review Sentiment for Maintenance Care
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Our previous software was very complicated and very expensive. My team use Maintenance Care constantly thoughout the day, it was very easy to integrate and e have used Maintenance Care for serveral year. Not only is it easy to use but it is very reasonably priced. We were looking for software to handle multiple daily requests within different departments (plumbling, housekeeping, IT, etc.). It was very easy to set up and impliment and there was always someone available for assistance if needed. For requesters, no logging in is required and it is a very simple process to place a request. We were able to make changes to the fiels required as we went along and needed for information from requesters. Based on the information entered by the requester, the request is automatically assigned to a specific technician For managers and administrators, it is simple to work with the request as needed (move it to pending, delayed, closed, etc.). Setting up scheduled tasks is easy and saves a lot of time. The abilty to track parts and assets is very helpful as everything is now in one place. The mobile app works very well and enables everyone to stay on top of things when away from their desk. Ongoing customer support once the software was up and running contiued to be excellent with someone always available to assist. Overall we are very happy with Maintenance Care. Review collected by and hosted on G2.com.
The only thing that doesn't work as I wish it would is that once a request has been entered, the body of it cannot be changed. In some instances we have users who enter a requst for an event set up and as it gets closer fo the event date, they need to make changes to the original request. Although notes can be added, it would be preferable to have those changes noted in the main part of the request. Review collected by and hosted on G2.com.
This is a follow up to a previous review some time ago. We're still loving MaintenanceCare and all the things our version of the system provides. Since our last review, we have upgraded to the Enterprise Edition. We especially love the addition of scheduling preventative maintenance. Review collected by and hosted on G2.com.
Some form fields have limited characters and the report titles are a little overwhelming and confusing but nothing you can't learn. Review collected by and hosted on G2.com.
I can keep track and porgress of the work being done day to day.
We are growing as a staff and can stay on top up wrk issuses. Review collected by and hosted on G2.com.
I really would like a notification system put in place so my team can sty up to date with work orders placed. Right now we have to have to systems in place one for work orders and one for emergencies.
My answer is the same for this question. Review collected by and hosted on G2.com.
This system is seamless and easy to get into. It covers a large swath of features you might be looking for in a maintenance system. You can customize, to a certain degree, the system to fit your needs. We use this system for daily activities along with long term planning. The customer support is always kind and very helpful. They will answer any question or need you may have in the integration of this system. Review collected by and hosted on G2.com.
Adding pictures to a work order is the only cumbersome process. Review collected by and hosted on G2.com.
The interface is easy yet powerful. The tools are sufficiently versatile without drowning me or staff who use it the most. The Customer Service is very responsive when I need help to get through something new to me. Implementation was absolutely a breeze. Review collected by and hosted on G2.com.
We have had to get used to tracking parts espcially in the app. Review collected by and hosted on G2.com.
Maintenance Care is easy to use for all users: those who report issues, those who assign and manage tasks, and those who complete reactive or planned tasks. The mobile APP gives live updates across all users. You can add as many users as you need without additional costs. The support is personable and knowledgeable from sales, set up, training, and ongoing use. The software incorporates regular updates that truly offer improvements. Review collected by and hosted on G2.com.
Our users have had not reported any issues! Review collected by and hosted on G2.com.
Simplicity. We use SAP as our ERP and Maintenance Care saves us money by using them instead of the module in SAP. It's more practical for us. Review collected by and hosted on G2.com.
I haven't found anything I dislike in the years we've been using MC. Review collected by and hosted on G2.com.
