The platform is very user friendly and also being able to schedule maintenance task and generate custom reports Review collected by and hosted on G2.com.

Not being able to remove a field from the work order template. Everything else are great tools to manage my maintenance department Review collected by and hosted on G2.com.

It is a friendly software and has been a valuable tool for following up on our Maintenance Program and Work Orders. I use the "Reporting" information for tracking our Maintenance KPIs.

The Tech Support is what I was looking for. I can ask for support with a click under the MaintainX platform, and I have received excellent attention and follow-up to my doubts and requests. The Account Manager is helpful and attentive to us.

We use the license every day; it is our daily work guide. In each audit, we are congratulated on our MaintainX license and the good follow-up of our Work Orders.

When a new member joins the Maintenance team, their integration into the MaintainX platform for executing Work Orders and searching for spare parts is very quick. It's an easy-to-implement tool in every way. Review collected by and hosted on G2.com.

I have nothing to say about MaintainX. Since the first time I used the license, we have grown as a service department. I have recommended it to colleagues from other companies. Review collected by and hosted on G2.com.

It’s easy to use, and I appreciate the customization features as well as the external vendor features. Review collected by and hosted on G2.com.

Re-uploading parts took some time. The requester templates feel limited, and the live share link doesn’t appear on work orders. Review collected by and hosted on G2.com.

Aside from the system being relatively simple to use and intuitive, I like the customer support the best. I like that I'm able to ask questions and get clarity almost in real time. It saves time and helps me ensure I don't have to go back and do double the work fixing format or data input errors. Review collected by and hosted on G2.com.

My biggest issue would be with the limited procedural formats. There are a lot of work orders/PMs in which the ability to customize a graph or chart would be very helpful. I think the drop down selection has a lot of nice options but is limited. Review collected by and hosted on G2.com.

This product is extremely easy to use and set up. The mobile app is fantastic; having the ability to view and manage work orders while out in the field is incredibly useful. Review collected by and hosted on G2.com.

Up to now, I haven't found anything I dislike about the app. My only suggestion would be to add a feature that allows technician's notes in work orders to be automatically translated into the user's chosen app language, making the process seamless. Review collected by and hosted on G2.com.

I love the integrated platform using AI to help generate my workorders and procedures for any new items I am adding in to MaintainX. It makes my life so much easier to be able to speed up the process as I build a PM schedule for 100s of assets. Review collected by and hosted on G2.com.

Because it is very different (but in a good way) it does take some time getting used to using it versus the old software we were using. Review collected by and hosted on G2.com.

It’s easy to use, and it lets us track all of our assets in one place. Review collected by and hosted on G2.com.

It was a little hard to learn at first, but after speaking with the team, they were able to set up some training sessions. Now that I’ve had that support, the software feels great and is super easy to use. Review collected by and hosted on G2.com.

MaintainX is very easy to use and learn. Implementation process was smooth. The system has a lot of capability in terms of work order & asset tracking, reporting, PM creation & tracking. The AI ability is the best I have seen in a CMMS so far. Customer support and assistance has been great also. Review collected by and hosted on G2.com.

There are some interface layout and filtering options we would like to see changed or added. Specifically with filtering of the calendar view for work orders. Also, time tracking of Mechanics/Electricians. It would be nice to be able to backdate time and assign dates to the time charged specifically for OT tracking etc. Review collected by and hosted on G2.com.

The user interface and order management features are excellent. There are a variety of tools available, including categories, locations, start and end dates, procedures, and more. These can all be filtered, which makes it much easier to locate specific work orders and streamlines the workflow.

Customer support is also highly efficient, always ready to assist with any questions or issues related to the platform. Review collected by and hosted on G2.com.

While there are already a variety of filters to choose from, I feel this area could benefit from even more options. Additionally, it would be helpful if admin users had greater ability to restrict certain functions for regular users. Aside from these points, I have no other complaints. Review collected by and hosted on G2.com.

MaintainX is only as effective as the quality of information you provide. I appreciate that it serves as a centralized hub for all machine data. What has been most valuable to me, though, is the ability to access historical records of machine downtime. This feature recently enabled me to justify buying a new machine by showing the total downtime experienced by machines in that department. Tomorrow, I’m taking the next significant step by starting to integrate wireless sensors for real-time data collection. Review collected by and hosted on G2.com.

The quality of data analysis depends entirely on the reliability of the data itself. While this isn't an issue with MaintainX, it's important to remember that you need to rely on your own team to ensure that the data is entered accurately. Review collected by and hosted on G2.com.