Best Software for 2025 is now live!
Save to My Lists
Paid
Claimed
Optimized for quick response

M-Files Reviews & Product Details

Howard C.
HC
Lead System Engineer Post Sales | M-Files Solutions Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about M-Files?

I love M-Files because it helps my Organization Manages our worflow and it helps us Calloborate on different Task and assignment. It also prevent Persons from seeing docments in which they arent suppose to with the different Permission Feature it offers Review collected by and hosted on G2.com.

What do you dislike about M-Files?

as a user of this Product i do not have any dislikes Review collected by and hosted on G2.com.

What problems is M-Files solving and how is that benefiting you?

My organization is move from the old School ways of physcally sending out different documents to clients and employee and with M-files it helps us with that task virtually by doing those task automatically and with the different aspect of Permission M-files has we dont have to be worried with the document be viewd by persons who should not be viewing it Review collected by and hosted on G2.com.

M-Files Overview

What is M-Files?

M-Files is the leading document management platform for knowledge work automation. M-Files platform is revolutionizing the way knowledge workers perform by automating processes. M-Files provides a full lifecycle solution for document creation and document management to workflow automation, external collaboration, enterprise search, security, and compliance and providing industry-leading GenAI though M-Files Aino, M-Files' GenAI functionality. M-Files features an innovative metadata-driven architecture, an embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance. The metadata foundation drives superior AI experiences with connectivity, confidentiality, and curation capabilities. Your teams can process vast amounts of information quickly, get answers to complex questions, and arrive at conclusions faster. With M-Files, organizations can improve process efficiency by 70%, save documents 65% more efficiently, find information 50% faster, and reduce business risk by 20% with a 294% return on investment. Knowledge workers can automate processes across teams using M-Files in several effective ways: - Microsoft Integration: M-Files integrates seamlessly with Microsoft, allowing knowledge workers to collaborate on documents in real-time. This integration ensures that all team members have unified access to enterprise data, reducing the need to switch between different applications. - Automated Workflows: M-Files features an embedded workflow engine that automates repetitive tasks such as document approvals, notifications, and routing. This helps streamline processes and ensures that tasks are completed efficiently. - Metadata-Driven Organization: M-Files uses a metadata-driven architecture to automatically categorize and organize documents. This makes it easier for teams to find and use the information they need, enhancing productivity and reducing information chaos. - Security and Compliance Automation: M-Files automates access rights, audit trails, and compliance checks. This ensures that sensitive information is protected, and regulatory requirements are met without manual intervention¹. - Collaboration Tools: M-Files provides tools for secure and convenient collaboration, even with external partners. This includes features like version control, document sharing, and real-time co-authoring. By leveraging these features, knowledge workers can enhance collaboration, improve process efficiency, and maintain high standards of security and compliance across teams.

M-Files Details
Product Website
Languages Supported
Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Macedonian, Mongolian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)
Show LessShow More
Product Description

M-Files is a global leader in information management. The M-Files metadata-driven document management platform enables knowledge workers to instantly find the right information in any context, automate business processes, and enforce information control. This provides businesses with a competitive advantage and substantial ROI as they deliver better customer experiences and higher-quality work with lower risk.

How do you position yourself against your competitors?

Other ECM systems replicate the file folder hierarchy for organizing and managing information, which forces users to figure out which folder a document resides in. Furthermore, old-school ECM systems are complex and force users to change the way their work, and as a result, they suffer from low user adoption rates.

By leveraging metadata for organizing information by what it is versus where it’s stored, M-Files enables organizations to simplify the ability to search, retrieve, process and archive documents, which in turn improves productivity, enhances employee collaboration and speeds up the decision making process. M-Files provides a vastly superior alternative to the traditional file folder-based approach by organizing and presenting content in “dynamic views” that are generated from metadata based on the context or need.


Seller Details
Company Website
Year Founded
2002
HQ Location
Plano, TX
Twitter
@M_Files
8,827 Twitter followers
LinkedIn® Page
www.linkedin.com
672 employees on LinkedIn®
Description

The M-Files knowledge work automation platform harnesses the power of generative artificial intelligence (GenAI) and automation to boost the performance of knowledge workers. M-Files automates the entire process from document creation and management to workflow automation, external collaboration, enterprise search, security, compliance and audit trail.
M-Files' GenAI assistant, M-Files Aino, enables real-time, context-aware assistance to process vast amounts of structured and unstructured information quickly, get answers to complex questions and arrive at conclusions faster. Its multilingual capabilities support global enterprises by summarizing documents and answering questions in any language, saving these insights as searchable metadata.
The M-Files metadata foundation drives superior AI experiences by creating a unique, customer-specific information model that surrounds all content, ensuring safe and high-quality results.
With M-Files, organizations automatically get the mandatory enablers for successful AI deployment: connectivity, confidentiality and curation.
• Connectivity: M-Files seamlessly integrates data from all key storage systems and software solutions and automatically classifies it, providing AI with access to the high-quality data inputs it needs to deliver real value.
• Confidentiality: M-Files prioritizes information security, ensuring that only authorized users access sensitive data. Its advanced metadata tagging enables granular access controls, meeting the needs of security-conscious clients.
• Curation: M-Files ensures AI uses relevant and current information with automated version control, content governance and precise business context. Placing content in context improves search capabilities and AIs ability to deliver more accurate results compared to traditional approaches.
To request a demo or download a free 30-day trial of M-Files visit: www.m-files.com


AH
Overview Provided by:

Recent M-Files Reviews

Howard C.
HC
Howard C.Small-Business (50 or fewer emp.)
5.0 out of 5
"How M-Files Changes a Company"
I love M-Files because it helps my Organization Manages our worflow and it helps us Calloborate on different Task and assignment. It also prevent P...
Abdul H.
AH
Abdul H.Mid-Market (51-1000 emp.)
5.0 out of 5
"M-Files."
What is M-Files? M-Files is a cloud base software that is used to manage documents data. The best thing is! It is centralized folder in which we pl...
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Use of M-Files for storing and accessing product quality documents"
I work with a biomedical device company and we use M-Files to access quality records, governing documents for quality metrics, and CAPA related inf...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

M-Files Media

M-Files Demo - M-Files Search
Search functionality
M-Files Demo - M-Files Profile open
User profile
M-Files Demo - M-Files Permissions
Permissions
M-Files Demo - M-Files Process Maps
Process maps
M-Files Demo - M-Files Pinned items
Pinned items on M-Files
M-Files Demo - M-Files integrates seamlessly with Office365
M-Files seamlessly integrates with Microsoft Office 365, including Outlook, Word, Excel, PowerPoint, SharePoint, and Teams.
Play M-Files Video
Play M-Files Video
Play M-Files Video

Official Downloads

Answer a few questions to help the M-Files community
Have you used M-Files before?
Yes

146 out of 147 Total Reviews for M-Files

4.3 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
146 out of 147 Total Reviews for M-Files
4.3 out of 5
146 out of 147 Total Reviews for M-Files
4.3 out of 5

M-Files Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.

Overall Review Sentiment for M-FilesQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Abdul H.
AH
Assistant Admin Officer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about M-Files?

What is M-Files? M-Files is a cloud base software that is used to manage documents data. The best thing is! It is centralized folder in which we place a document and share it with other colleagues, just copy and paste. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

Yes! i have a problem with M-File and that is slow processing speed on cloud while we opening a folder once it take too much time and opens document after a long delay .

while on the other side we are use offline it is much better.So we need to improve storage parts upgrades. Review collected by and hosted on G2.com.

What problems is M-Files solving and how is that benefiting you?

It solves sharing of data to different departements like we share document having 25MB file it is too large to send by email so there we just upload in m files and saher the link with reciever very easily. Review collected by and hosted on G2.com.

RF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about M-Files?

Ability to sort documentation by document properties. Automatic reminders for documents with renewal dates, such as certificates or documents requiring regular review such as risk assessments. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

It is complicated and time-consuming to set-up since it is totally customisable. Documents can have multiple properties but if the property is not already in the system you need to then go and add to the ystem before uploading the document. training is complex and ongoing Review collected by and hosted on G2.com.

What problems is M-Files solving and how is that benefiting you?

ISO9001 quality management system. Previous to using M-files we used a simple folder structure on microsoft system files to store and organise our documentation Review collected by and hosted on G2.com.

Laurie H.
LH
Service Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about M-Files?

Great search feature, able to share or download files easily Review collected by and hosted on G2.com.

What do you dislike about M-Files?

When on prem was slow, now that it is cloud based much faster Review collected by and hosted on G2.com.

What problems is M-Files solving and how is that benefiting you?

PO's and Invoices, and product sales. Super easy to locate when customer is asking for documentation Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about M-Files?

M- files is very useful and fastest to download files in a simple way. Its very faster when searching documents. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

Unable to view folder lists in home and documents type. Review collected by and hosted on G2.com.

What problems is M-Files solving and how is that benefiting you?

It helps to keep documents safer and used to search documents with their file name. Review collected by and hosted on G2.com.

Verified User in Biotechnology
UB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about M-Files?

Easy to navigate and locate files. The search feature makes things super easy Review collected by and hosted on G2.com.

What do you dislike about M-Files?

The look of it is very dense. Its a lot of info on one page. Review collected by and hosted on G2.com.

What problems is M-Files solving and how is that benefiting you?

Multiple people have access to files. Review collected by and hosted on G2.com.

Verified User in Medical Devices
UM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about M-Files?

I work with a biomedical device company and we use M-Files to access quality records, governing documents for quality metrics, and CAPA related information. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

The user interface can sometimes be difficult to understand. Review collected by and hosted on G2.com.

What problems is M-Files solving and how is that benefiting you?

M-Files solves the problem of manually keeping a track of different missing records/files. Review collected by and hosted on G2.com.

YK
Software Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about M-Files?

With this application we share confidential documents for the company with internal and external users. Thanks to the feature of version management, we can update documents mutually and view the differences between versions. We can authorize files. By creating external users, we can quickly share documents. We can grant temporary authorization to external users. We can restrict the file format. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

The application interface is not user-friendly at all. A learning period must pass before you can use the app. However, it can be challenging to make sense of errors. We are unable to access the data on the created external user requests. Review collected by and hosted on G2.com.

Recommendations to others considering M-Files:

I recommend getting user interface training before starting to use it. Review collected by and hosted on G2.com.

What problems is M-Files solving and how is that benefiting you?

This application made it easy to share files with external companies. It made it easier to manage the changes we made to a document with the people we worked with. Review collected by and hosted on G2.com.

GU
Software Developer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about M-Files?

Through the M-files application, I can share my files with authorized persons with the authority and time I want. It is an excellent detail that people can set authorization and time limits . Review collected by and hosted on G2.com.

What do you dislike about M-Files?

The authorization and file sharing structure is a bit complicated. It takes a lot of effort to share a file. When I want to open a request to authorize a new user, I see the detail that there is an already opened request, but I cannot see the details of who opened this request and where the approval is waiting. Review collected by and hosted on G2.com.

Recommendations to others considering M-Files:

Although it is a very useful application for sharing critical files, detailed usage trainings should be given. Otherwise, end users will be challenged. Review collected by and hosted on G2.com.

What problems is M-Files solving and how is that benefiting you?

I can solve my file sharing and management problems through M-Files. A reliable application in terms of file security. The feedback whether the submitted files have been downloaded is very helpful Review collected by and hosted on G2.com.

Muddassar I.
MI
Software Solutions Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about M-Files?

Very easy to create classification structure and easy to deploy the entire solution. Review collected by and hosted on G2.com.

What do you dislike about M-Files?

M-Files Classic Web needs more improvement. Review collected by and hosted on G2.com.

What problems is M-Files solving and how is that benefiting you?

By creating the workflow for several approvals, it is reducing the entire life cycle. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about M-Files?

I like the best regarding M-Files you can classify your necessary documentation very efficiently. It is straightforward to find your company.

Documents.Also, you can easily share and create links whom you share the file with Review collected by and hosted on G2.com.

What do you dislike about M-Files?

Considering all the positive features of M files; there is only one negative thing I can say. The user interface needs to be improved. If they can manage to improve, there is a promising future waiting for M-Files. Review collected by and hosted on G2.com.

Recommendations to others considering M-Files:

M-files is definitely value for money companies that want to procure a document management system Review collected by and hosted on G2.com.

What problems is M-Files solving and how is that benefiting you?

Good classification of document types. Good integration with MS Outlook and Excel. You can easily update and save the document to M-files. It makes your work much more manageable. Review collected by and hosted on G2.com.