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Loop Communications Reviews & Product Details

At Loop Communications, our core focus is to provide hosted business phone systems to small businesses and mid-sized companies. We've built an enterprise-class, cloud-based business phone system that works around your needs rather than the limitations of antiquated hardware or constraining policies. Our customers save an average of 40 to 60 percent per month over a traditional landline, as Loop charges just $17 per month for an extension. No matter how many extensions or where they may be, each extension is only $17 per month. You pay the same price regardless of how many calls are made or received, or how many features you use or ignore. The industry average is to lock customers into three-year contracts. At Loop, we believe it’s wrong to stifle your growth or shackle you to bad customer service with a long-term contract. We make your life easy by providing great service so that you never have to worry. We don’t trap you or trick you because we work hard every day to make sure you want to stay. We treat our customers as partners, and it shows. We take the time up front to understand and evaluate a customer’s environment to ensure the most successful implementation. We are dedicated to answering every question, helping with every step of a transition, and considering every detail from the customer’s perspective.

Seller

Loop Communications

Discussions

Loop Communications Community

Languages Supported

English

Overview by

Brian Tolleson (CEO and Founding Partner at Loop Communications)

Pricing

Pricing provided by Loop Communications.

Hosted Phone System

$70

month per company

Phone Extension

$17

month per user

View More Pricing Information

Top-Rated Alternatives

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Jessica S.

Office Manager

Small-Business (50 or fewer emp.)

2/4/2020

"Great Customer Service"

5/5

What do you like best about Loop Communications?

We recently onboarded with Loop Communications. The customer service throughout the process was amazing and they were highly efficient with providing information. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

It would be nice to have an app that we could use, as we had one previously, but we have no dislikes for Loop Communications right now. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

Loop Communication provided excellent customer service during our set up and implantation. They made the process easy, quick, and efficient. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

The benefit of having better customer service with quick response times has been a great benefit so far. Review collected by and hosted on G2.com.

Robert B.

Service Desk Engineer

Small-Business (50 or fewer emp.)

7/11/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Loop has amazing customer service consistently"

5/5

What do you like best about Loop Communications?

Every time I have called for support, my calls have been answered by a human and they are knowledgeable, respectful and work thru to resolution Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I do not have anything to dislike about my experiences Review collected by and hosted on G2.com.

Sarah S.

Receptionist

Mid-Market (51-1000 emp.)

12/3/2019

"Excellent Customer Service!"

5/5

What do you like best about Loop Communications?

I love that I can call or email any time and there are actual people there ready to assist me! Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

There are some limitations to our portal system that make it a little more difficult to navigate our office. Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

7/30/2020

"Great Tech support with great customer service."

5/5

What do you like best about Loop Communications?

Great customer service from staff and company Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I was very satisfied with service from staff Review collected by and hosted on G2.com.

Joely P.

Commercial Producer

Small-Business (50 or fewer emp.)

4/6/2020

"Awesome customer service"

5/5

What do you like best about Loop Communications?

Ease of doing business. Working from home now and Loop quickly set up my work phone to use at home. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I have no dislikes or complainants with Loop Review collected by and hosted on G2.com.

Joannah S.

Small-Business (50 or fewer emp.)

4/3/2020

"Amazing"

5/5

What do you like best about Loop Communications?

The customer service experience and how helpful the employees are. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I do not have any issues when using this company. Review collected by and hosted on G2.com.

Debbie C.

PL Agency Manager

Small-Business (50 or fewer emp.)

12/3/2019

"Loop Review"

4/5

What do you like best about Loop Communications?

I like the control panel that shows who is on the phone and the availability to download a conversation to my agency management system. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

My least favorite thing about Loop is that I sometimes get static on the line when speaking with customers and a few times the call was lost in a transfer. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

It's a great tool for today's offices. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

It has made it easier to access our customers accounts and also to help protect us in an E&O situation having the recorded phone conversation available to put in our management system as proof of our conversation. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

3/18/2020

"Using Loop Communications for work has been a breeze!"

5/5

What do you like best about Loop Communications?

My ability to work from home and not have any connectivity issues Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Sometimes the call flow feels "off". I'll get a very quick ring, and then before I can answer it goes away. That will happen 2 or 3 times with the same call before I am able to answer. Review collected by and hosted on G2.com.

George S.

IT Support Coordinator

Mid-Market (51-1000 emp.)

9/12/2019

"Loop has functioned flawlessly as our new phone system."

5/5

What do you like best about Loop Communications?

Loop's service is fantastic. Their people are always friendly and so helpful and willing to take care of any request right away. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

At this point I can't think of any downside I have ran across. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

Allow LOOP to make recommendation on how they can serve you best. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

We are in our support drive at our radio station and have been working with them on some reporting of the amount of calls coming into our queue. They were able to come up with a solution very quickly. Review collected by and hosted on G2.com.