It's been two months since this profile received a new review

Loop Communications Reviews & Product Details

At Loop Communications, our core focus is to provide hosted business phone systems to small businesses and mid-sized companies. We've built an enterprise-class, cloud-based business phone system that works around your needs rather than the limitations of antiquated hardware or constraining policies. Our customers save an average of 40 to 60 percent per month over a traditional landline, as Loop charges just $17 per month for an extension. No matter how many extensions or where they may be, each extension is only $17 per month. You pay the same price regardless of how many calls are made or received, or how many features you use or ignore. The industry average is to lock customers into three-year contracts. At Loop, we believe it’s wrong to stifle your growth or shackle you to bad customer service with a long-term contract. We make your life easy by providing great service so that you never have to worry. We don’t trap you or trick you because we work hard every day to make sure you want to stay. We treat our customers as partners, and it shows. We take the time up front to understand and evaluate a customer’s environment to ensure the most successful implementation. We are dedicated to answering every question, helping with every step of a transition, and considering every detail from the customer’s perspective.

Seller

Loop Communications

Discussions

Loop Communications Community

Languages Supported

English

Overview by

Brian Tolleson (CEO and Founding Partner at Loop Communications)

Pricing

Pricing provided by Loop Communications.

Hosted Phone System

$70

month per company

Phone Extension

$17

month per user

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

G2 reviews are authentic and verified.

Here's how.

Verified User in Accounting

Small-Business (50 or fewer emp.)

7/21/2021

"Updated phones, security, easy to use, unlimited features, I could go on"

5/5

What do you like best about Loop Communications?

The cost is the best deal I could find in a fully functional phone system. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Training on the features could be better, but we're slowly learning just what this puppy can do Review collected by and hosted on G2.com.

Dottie B.

Head of Human Resources

Small-Business (50 or fewer emp.)

5/13/2020

"Love Loop! Love Loop Support!"

5/5

What do you like best about Loop Communications?

Customer support is just a click away and love that they are so responsive. Using Loop gives us confidence in knowing our phones will work all the time. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

So far, we are very, very happy with Loop's quality and customer support. Nothing at this point - even after three years - has proven to be a problem. We don't really have any issues with Loop. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

Work with Brian. Expect to be wowed with support and service. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

Zero worries with our phone system, and the price is surely right on! Works each time we need with clear and worry free operation. Anytime we need support, it's a click away. Review collected by and hosted on G2.com.

Farris L.

Small-Business (50 or fewer emp.)

12/15/2020

"Great Customer Service"

5/5

What do you like best about Loop Communications?

We have just decided to go with Loop. So far, all I've experienced is the customer service which has been very courteous and prompt. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Since we don't have Loop phones installed yet, I have not experienced any dislikes. However, I'm positive that I won't and if I do I'm sure Loop will make it right. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

Definitely talk with a Loop representative. So far they have answered all of my questions and put my mind at ease about purchasing with them. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

Our current phone system is so outdated that we're missing calls. Loop phones should guarantee we never miss another call. Review collected by and hosted on G2.com.

Jose R.

Small-Business (50 or fewer emp.)

4/1/2021

"Excellent service, and awesome support"

5/5

What do you like best about Loop Communications?

The professional support, they always care in solving the issue, and fast respond Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Until now, I don't find any downsides to the service Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

3/25/2018

"Exciting features!"

5/5

What do you like best about Loop Communications?

The quick and easy customer service requests and follow through. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

The missed calls notification is too much. Review collected by and hosted on G2.com.

Erin H.

Small-Business (50 or fewer emp.)

1/6/2021

"Positive, engaging and informative customer service"

5/5

What do you like best about Loop Communications?

We have really enjoyed the customer service provided at Loop. Their knowledge of their product is great in the moment and if they don't know they will find out the answer! Additionally, they are nice people! Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I have had no downsides yet! The company has been incredible. Review collected by and hosted on G2.com.

Timothy D.

Owner-Manager

Small-Business (50 or fewer emp.)

8/12/2020

"Loop is awesome"

5/5

What do you like best about Loop Communications?

I love how Brian set us up appropriately and quickly. The onboarding process was simple and effective. Their tech support team handles any changes or help we need quicker than any other company I have ever dealt with. Very happy and highly recommend! This allowed us to open up a remote office, and thank goodness we did this before COVID all hit, without their service we could never have gone remote. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Not doing it sooner. I honestly have nothing bad to say. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

Do it sooner than later. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

more than 1 office. Going IP has allowed us to accomplish more in our company and serve our clients better. The option to listen back to calls for quality assurance has upped our customer service by allowing us to listen back to items we may have msised when taking notes. it allows us to be more present with our customers and transferring a call across the country is easier than when we were all in the office together. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

4/27/2021

"So great to work with. No issues."

5/5

What do you like best about Loop Communications?

Ease of communication and they executed really well. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Emails responses were timely and they were able to set us up really quickly. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

Really easy to work with and get organized. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

We needed a phone number for a building under construction. They were able to reserve our number so we could start creating marketing materials. Review collected by and hosted on G2.com.

Danielle B.

Administrative Assistant

Mid-Market (51-1000 emp.)

7/7/2020

"Great customer service! Friendly and fast!"

5/5

What do you like best about Loop Communications?

Loop makes it very easy to get in touch with them. Their employees are very helpful in providing steps to solving problems, and if those steps aren't working they are happy to jump in and work on the problem first hand. They try their best to communicate via email which is GREAT for someone like me who is super busy all day long, but when something can't be solved quickly via email they are quick to jump on a call and try to solve the issue ASAP. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I don't have any complaints about Loop thus far. They have been so great to work with! Very efficient. Review collected by and hosted on G2.com.

Wil B.

Small-Business (50 or fewer emp.)

8/10/2020

"The Principle of Focus"

5/5

What do you like best about Loop Communications?

What I like the best about using Loop for our telephony work is that we are not doing it. For many years we tried to run our own VoIP offering and a full IT Services practices. We recently decided that we could do one of those things well and it wasn't voice. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

The only thing that I would suggest is the ability for us to self-service some of our own system for basic changes. Not a deal breaker but would be nice. Review collected by and hosted on G2.com.