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Loop Communications Reviews & Product Details

At Loop Communications, our core focus is to provide hosted business phone systems to small businesses and mid-sized companies. We've built an enterprise-class, cloud-based business phone system that works around your needs rather than the limitations of antiquated hardware or constraining policies. Our customers save an average of 40 to 60 percent per month over a traditional landline, as Loop charges just $17 per month for an extension. No matter how many extensions or where they may be, each extension is only $17 per month. You pay the same price regardless of how many calls are made or received, or how many features you use or ignore. The industry average is to lock customers into three-year contracts. At Loop, we believe it’s wrong to stifle your growth or shackle you to bad customer service with a long-term contract. We make your life easy by providing great service so that you never have to worry. We don’t trap you or trick you because we work hard every day to make sure you want to stay. We treat our customers as partners, and it shows. We take the time up front to understand and evaluate a customer’s environment to ensure the most successful implementation. We are dedicated to answering every question, helping with every step of a transition, and considering every detail from the customer’s perspective.

Seller

Loop Communications

Discussions

Loop Communications Community

Languages Supported

English

Overview by

Brian Tolleson (CEO and Founding Partner at Loop Communications)

Pricing

Pricing provided by Loop Communications.

Hosted Phone System

$70

month per company

Phone Extension

$17

month per user

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Top-Rated Alternatives

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Ian H.

Small-Business (50 or fewer emp.)

8/27/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great Transition from Prior Provider"

5/5

What do you like best about Loop Communications?

Responsiveness of Support! Also feature set is beneficial and equates our prior system for less cost. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

The web interface could be a bit more sleek, but that's not a deal killer really. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

Check these guys out! The cost is great and service as well. Very good for us to have made this switch. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

Our techs need to respond quickly to calls and a phone system that works reliably helps us accomplish that. Review collected by and hosted on G2.com.

Kelly Speers, Author and I.

President

Small-Business (50 or fewer emp.)

7/7/2020

"Real customer service in a day and age where it is ignored."

5/5

What do you like best about Loop Communications?

Customer service is critical to us. Loop has been exceptional from walking us through each step to answering questions. They are exceptional. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

to be honest we have not found anything to not like about Loop. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Communications:

Look for how a company handles a problem, 5 star reviews are great but it won't tell you what happens when things go south. Customer service is critical to any service you depend on. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

We needed a service for our phones that valued the ease of use as well as supporting the service. Loop checks all those boxes for us. Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

11/10/2020

"new user new system"

4.5/5

What do you like best about Loop Communications?

I have received a fast response to support requests and have been treated with courtesy. Everyone I have spoken with has been helpful. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I haven’t found a dislike at this point! Review collected by and hosted on G2.com.

Justin L.

Owner

Small-Business (50 or fewer emp.)

10/18/2020

"very good customer service"

5/5

What do you like best about Loop Communications?

The phones are great, attention to detail and service is best Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

It's not free, lol seriously its been a great experience Review collected by and hosted on G2.com.

Verified User in Media Production

Mid-Market (51-1000 emp.)

10/5/2020

"Great service, found a solution to my problem!"

5/5

What do you like best about Loop Communications?

I had a caller id problem that didn't have an obvious solution. They worked until they found a solution! Now my calls will have the proper identification on caller id! In sales, this is VERY important! Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Nothing. They diagnosed the problem, found a solution and fixed it same day! Review collected by and hosted on G2.com.

Lauren M.

Mid-Market (51-1000 emp.)

3/18/2020

"User-friendly, consistently works as described"

4/5

What do you like best about Loop Communications?

Loop is very easy to use. Once you have log-in credentials, you simply log-in & you are ready to proceed with your day. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

Often when I am making calls, the caller ID will not be visible. Other times it will be. The inconsistency is not detrimental, but it is something that could be improved. Review collected by and hosted on G2.com.

What problems is Loop Communications solving and how is that benefiting you?

Being able to remotely log-in to the platform gives me the opportunity to work from home. This is huge! Especially with the pandemic occurring currently. I have renewed confidence in my employer because they have made efforts to use a platform which supports our work-from-home capabilities. This is an advantage when ill, on maternity leave, on vacation, et cetera. Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

1/14/2021

"Quickly resolved issue"

5/5

What do you like best about Loop Communications?

Prompt and courteous staff and problem resolved Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I cannot think of any issues that I have had Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

10/22/2020

"Customer service is top notch!"

5/5

What do you like best about Loop Communications?

I love how I can call or email them at any time and get immediate assistance. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

The phone portal is a little limited in its capacity. It would be helpful if we could add pictures as we have a large office. Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

11/30/2020

"Loop Communications"

4.5/5

What do you like best about Loop Communications?

Loop is always quick and eager to help with any issue I have needed guidance on. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I have received follow up communication on a ticket that has already been closed. Not necessarily a bad thing to be so thorough though. Review collected by and hosted on G2.com.